contact field not filled with first and last names

[Jim Lee [Symantec]]

On 28 Sep 1998 19:45:56 GMT, Michael Byers wrote:

>Configuration Information:
> Operating system: Windows 98
> Network: --Other--
>
>When in text file records are imported into ACT4.0, the contact field
>is not being filled. The text records have separate fields for first
>and last names. These were mapped to First Name and Last Name ACT
>fields during the import. They show in the act database under first
>name and last name, but the contact field is empty.
>
>This process worked in ACT 2.0 running under Windows 3.1.
>
>This is first time I've tried this in 4.0; did I overlook something?

Hi Michael,

The steps you have described are correct for importing and having the
contact field populated from the First Name and Last Name.

Open the databae and place our pointer in the contact field, press F2
and this will bring up the Contact Name box, does it have first and
last name or is it blank? If it shows names, then try this, select
File > Save Copy As > Copy Database, give it a new name, this will
create a new database and cause the information to be rewritten.

If the Contact Name box is emtpy, I would re-import. Make sure the
contact field is not being mapped.

Let us know if we can be of further help.

Jim Lee [Symantec Corp.]

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