MS Fax / Exchange Faxing

[William McKee]

Configuration Information:
Operating system: Windows 95a
Network: Microsoft Peer-to-Peer

I am currently using Word97 SR-2 as my editor. I can compose a fax
fine, but when I attempt to "Send Fax Using Act!" and then select
continue, instead of bringing up the fax dialog, I instead get a new
message in Microsoft exchange, with the document as an attachment,
rather than just the fax. The compose new fax works fine for other
addresses, but whenever I attempt to use Act to fax, I get an e-mail
message instead of a fax.

I created a new profile under "Mail and Fax" in control panel, using
Microsoft Fax as the only service installed, rather than Microsoft
Fax and cc:Mail as is currently set up. However, this produced
similar results, eventually resulting in an undeliverable message in
my exchange mailbox. I believe that the problem may very well be
with Exchange, rather than your product, but I am hoping that you may
have seen it before, and thus be able to point me in the right
direction. Thanks for all your help.

William H. McKee
Systems. Engr.

[Patti Fort [Symantec]]

On 29 Sep 1998 16:17:13 GMT, William McKee <xwmc...@entreint.com>
wrote:

>I am currently using Word97 SR-2 as my editor. I can compose a fax
>fine, but when I attempt to "Send Fax Using Act!" and then select
>continue, instead of bringing up the fax dialog, I instead get a new
>message in Microsoft exchange, with the document as an attachment,
>rather than just the fax. The compose new fax works fine for other
>addresses, but whenever I attempt to use Act to fax, I get an e-mail
>message instead of a fax.

Hello William,

MS Fax is part of MS Exchange. The format you see does, in fact appear
to be an email message. Go ahead and send it. MS Exchange will treat
it as a fax.

Make sure you can fax successfully using MS Fax on its own.

This document discusses what you are seeing.

Title: 'Microsoft Windows Messaging Launches when Faxing a Document
via Microsoft Fax'
Document ID: 199742112111
Web URL:
http://service1.symantec.com/SUPPORT/act.nsf/docid/199742112111

Let us know if we can be of further assistance.

Patti Fort [Symantec]
ACT! Technical Support
Symantec Corporation

Please continue to post your messages to the public discussion groups
as Symantec does not provide support via private email.

If you have difficulty getting a response, please read the following
article:

http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414

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articles, our Online Support Genie, and FAQs, visit our ACT! support
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