Faxing Mail Merg
Charles Little
Operating system: Windows 98
Network: --Other--
I am using winfax 8.03 and ACT 4.0.2.
I go to write, mail merge, then fax, select the document from the
template fill out the subject and start.
System looks like it is going through the process the looks complete
with no fax ever being sent. I have looked at the tech notes and dont
see an answer.
Please advise.
Charles Little
cli...@tekrep.com
Jim Ray
>
> I go to write, mail merge, then fax, select the document from the
> template fill out the subject and start.
>
> System looks like it is going through the process the looks complete
> with no fax ever being sent. I have looked at the tech notes and dont
> see an answer.
I also can reproduce the same problem. I get a message regarding an
error with the Act Word Driver.
Please help!
Thanks,
Jim
Jim Ray
Patti Fort [Symantec]
wrote:
>I am using winfax 8.03 and ACT 4.0.2.
>
>I go to write, mail merge, then fax, select the document from the
>template fill out the subject and start.
>
>System looks like it is going through the process the looks complete
>with no fax ever being sent. I have looked at the tech notes and dont
>see an answer.
Hello Charles,
Can you fax with WinFax on its own?
Make sure WinFax is the default faxing software.
Open ACT!
Select Edit, Preferences, General Tab.
Click on the down arrow next to fax.
Select WinFax as the default fax software.
Also in the Mail Merge dialog box, check the WinFax options, Schedule
tab. Is the fax set to delay or immediate. If you are faxing many
document we recommend you delay 10 minutes for every 100 documents.
Keep in mind ACT! first has to compile the documents, so even if you
are not set to send later there will be a delay before the faxes are
sent.
Let us know if we can be or further assistance.
Patti Fort [Symantec]
Please continue to post your messages to the public discussion groups
as Symantec does not provide support via private e-mail.
If you have difficulty getting a response, please read the following
article:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414
For free technical support newsletters, Knowledge Base support
articles, our Online Support Genie, and FAQs, visit our ACT! support
page:
http://www.symantec.com/techsupp/act.html
Patti Fort [Symantec]
wrote:
>I also can reproduce the same problem. I get a message regarding an
>error with the Act Word Driver.
Hello Jim,
Make sure the faxing software is selected as default in preferences.
This document includes the steps.
Title: 'Error: "No Fax Driver Found" when Sending a Fax
Through ACT!'
Document ID: 199841491252
Web URL:
http://service1.symantec.com/SUPPORT/act.nsf/docid/199841491252
Let us know if you have other questions about the use of ACT!
Charles Little
> On 4 Sep 1998 15:48:41 GMT, Charles Little <xcli...@tekrep.com>
> wrote:
>
> >I am using winfax 8.03 and ACT 4.0.2.
> >
> >I go to write, mail merge, then fax, select the document from the
> >template fill out the subject and start.
> >
> >System looks like it is going through the process the looks complete
> >with no fax ever being sent. I have looked at the tech notes and dont
> >see an answer.
>
> Hello Charles,
>
> Can you fax with WinFax on its own?
>
> Make sure WinFax is the default faxing software.
> Open ACT!
> Select Edit, Preferences, General Tab.
> Click on the down arrow next to fax.
> Select WinFax as the default fax software.
>
> Also in the Mail Merge dialog box, check the WinFax options, Schedule
> tab. Is the fax set to delay or immediate. If you are faxing many
> document we recommend you delay 10 minutes for every 100 documents.
>
> Keep in mind ACT! first has to compile the documents, so even if you
> are not set to send later there will be a delay before the faxes are
> sent.
>
> Let us know if we can be or further assistance.
>
>
> Please continue to post your messages to the public discussion groups
> as Symantec does not provide support via private e-mail.
>
> If you have difficulty getting a response, please read the following
> article:
>
> http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414
>
> For free technical support newsletters, Knowledge Base support
> articles, our Online Support Genie, and FAQs, visit our ACT! support
> page:
>
> http://www.symantec.com/techsupp/act.html
>
Winfax and I tried sending one mail merg fax to myself using send
now.
Yes I can fax from winfax as well as from ACT in the write menu. All
of that works fine. As stated I am using Office97 Word...
I know there is an answer to this please advise.
Charles
>
>
Patti Fort [Symantec]
wrote:
>>Patti, Thanks, for the information however the default is set to
>Winfax and I tried sending one mail merg fax to myself using send
>now.
>
>Yes I can fax from winfax as well as from ACT in the write menu. All
>of that works fine. As stated I am using Office97 Word...
>
>I know there is an answer to this please advise.
Hello Charles,
This document may point us in the right direction.
Title: 'Mail Merge Fails when Using Microsoft Word as the
Word Processor'
Document ID: 19971211105439
Web URL:
http://service1.symantec.com/SUPPORT/act.nsf/docid/19971211105439
If the document does not address the problem let us know what happens
in the following situations.
1. Do a mail merge fax using another database.
2. Do a mail merge fax using an ACT! standard template.
3. Do a mail merge with a newly created template with only a few
merge fields, and text.
Although this document does not directly address the problem you are
having it does cover areas of concern for a successful mail merge.
Title: 'Data Not Merging Correctly During Mail Merge'
Document ID: 1998310101321
Web URL:
http://service1.symantec.com/SUPPORT/act.nsf/docid/1998310101321
Let us know if you need any further help getting the fax mail merge to
work.
Charles Little
ACT word process... FYI
Charles
On 7 Sep 1998 21:10:56 GMT, Charles Little wrote:
> On Sat, 05 Sep 1998 22:07:27 GMT, Patti Fort [Symantec] wrote:
> > On 4 Sep 1998 15:48:41 GMT, Charles Little <xcli...@tekrep.com>
> > wrote:
> >
> > >I am using winfax 8.03 and ACT 4.0.2.
> > >
> > >I go to write, mail merge, then fax, select the document from the
> > >template fill out the subject and start.
> > >
> > >System looks like it is going through the process the looks complete
> > >with no fax ever being sent. I have looked at the tech notes and dont
> > >see an answer.
> >
> > Hello Charles,
> >
> > Can you fax with WinFax on its own?
> >
> > Make sure WinFax is the default faxing software.
> > Open ACT!
> > Select Edit, Preferences, General Tab.
> > Click on the down arrow next to fax.
> > Select WinFax as the default fax software.
> >
> > Also in the Mail Merge dialog box, check the WinFax options, Schedule
> > tab. Is the fax set to delay or immediate. If you are faxing many
> > document we recommend you delay 10 minutes for every 100 documents.
> >
> > Keep in mind ACT! first has to compile the documents, so even if you
> > are not set to send later there will be a delay before the faxes are
> > sent.
> >
> > Let us know if we can be or further assistance.
> >
> > Patti Fort [Symantec]
> >
> > Please continue to post your messages to the public discussion groups
> > as Symantec does not provide support via private e-mail.
> >
> > If you have difficulty getting a response, please read the following
> > article:
> >
> > http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414
> >
> > For free technical support newsletters, Knowledge Base support
> > articles, our Online Support Genie, and FAQs, visit our ACT! support
> > page:
> >
> > http://www.symantec.com/techsupp/act.html
> >
> >Patti, Thanks, for the information however the default is set to
> Winfax and I tried sending one mail merg fax to myself using send
> now.
>
> Yes I can fax from winfax as well as from ACT in the write menu. All
> of that works fine. As stated I am using Office97 Word...
>
> I know there is an answer to this please advise.
>
> Charles
> >
> >
Patti Fort [Symantec]
wrote:
>One more thing, I tried just printing, email, printing via
>ACT word process... FYI
Charles,
I'm a little lost here.
You want to use MS Word as the default word processor when faxing a
mail merge. You are also using WinFax.
WinFax can fax successfully on its own.
When you fax a single ACT!/MS Word document by selecting File, Send
Fax using ACT! you are successful.
You are not delaying the fax in the mail merge options for WinFax.
There are no error messages.
Let's make sure the basics are covered. From previous messages I'm
sure most of this is covered, I just want to make sure nothing has
been left out. Please check each item.
1. Click Edit, Preferences, General tab. Make sure both WinFax
and MS Word are selected as defaults.
2. Click Edit, Preferences, WinFax options. Make sure the
database has been selected as a WinFax phonebook.
3. Check the items in this knowledge base document. It solves
many mail merge problems.
Title: 'Data Not Merging Correctly During Mail Merge'
Document ID: 1998310101321
Web URL:
http://service1.symantec.com/SUPPORT/act.nsf/docid/1998310101321
4. Create a new template with 3-5 mail merge fields and a
sentence or two of text. Using this new template and the ACTDEMO4
database, print a mail merge. What happens.
5. Still using ACTDEMO4 and the new template, fax a mail merge.
You can use edit, replace to replace the fax numbers with your own.
What happens?
6. If we are OK to here, open your regular database, create a
small lookup and fax a mail merge using the new template. What
happens?
7. Now for the big test, using your own database and your own
template (that does not contain any graphics) fax a mail merge to a
small lookup. What happens?
I use Word97, ACT! 4.02 and WinFax 8.03 and successfully fax mail
merge. It is just a matter of getting all three pieces to fit
together.
Let us know what yo discover.
Charles Little
the demo data base. It worked. It also worked to send the same
document using my data base. Is there some problem with using
graphics and headers and footers in the doc to be faxed?
Charles 09/11/98
On Wed, 09 Sep 1998 23:54:17 GMT, Patti Fort [Symantec] wrote:
> On 8 Sep 1998 19:40:39 GMT, Charles Little <xcli...@tekrep.com>
> wrote:
>
> >One more thing, I tried just printing, email, printing via
> >ACT word process... FYI
>
> Charles,
>
> I'm a little lost here.
>
> You want to use MS Word as the default word processor when faxing a
> mail merge. You are also using WinFax. I use Word97 in side of office. I use Winfax 8.03
>
> WinFax can fax successfully on its own. Yes. and throught ACT ..09/11/98
>
> When you fax a single ACT!/MS Word document by selecting File, Send
> Fax using ACT! you are successful. Yes...09/11/98
>
> You are not delaying the fax in the mail merge options for WinFax. Yes I do.
>
> There are no error messages. No 09/11/98
Patti Fort [Symantec]
wrote:
>Patti. I created a merg doc and did as you ask in sending it using
>the demo data base. It worked. It also worked to send the same
>document using my data base. Is there some problem with using
>graphics and headers and footers in the doc to be faxed?
Hello Charles,
Graphics can cause problems with a mail merge as explained in this
document from ACT!'s knowledge base.
Title: Mail Merge Fails when Using Microsoft Word as the Word
Processor
Document ID: 19971211105439
Let us know if you have any other questions about ACT!
aj
Operating system: --Other--
Network: --Other--
Patti,
I have a question. I am going to do a merge broadcast (1400
destinations, 2 pages, graphics, olts of copy)...everything works OK
for a test merge of 10...question...if I want to do all 1400 how long
should I delay the send...14x10 minutes? How do you suggest that I
proceed. Tips?
On Sat, 05 Sep 1998 22:07:27 GMT, Patti Fort [Symantec] wrote:
> On 4 Sep 1998 15:48:41 GMT, Charles Little <xcli...@tekrep.com>
> wrote:
>
> >I am using winfax 8.03 and ACT 4.0.2.
> >
> >I go to write, mail merge, then fax, select the document from the
> >template fill out the subject and start.
> >
> >System looks like it is going through the process the looks complete
> >with no fax ever being sent. I have looked at the tech notes and dont
> >see an answer.
>
> Hello Charles,
>
> Can you fax with WinFax on its own?
>
> Make sure WinFax is the default faxing software.
> Open ACT!
> Select Edit, Preferences, General Tab.
> Click on the down arrow next to fax.
> Select WinFax as the default fax software.
>
> Also in the Mail Merge dialog box, check the WinFax options, Schedule
> tab. Is the fax set to delay or immediate. If you are faxing many
> document we recommend you delay 10 minutes for every 100 documents.
>
> Keep in mind ACT! first has to compile the documents, so even if you
> are not set to send later there will be a delay before the faxes are
> sent.
>
> Let us know if we can be or further assistance.
>
Charles Little
Operating system: Windows 98
Network: --Other--
Patti,
I still have a problem. I am using Windows 98, ACT4.0.2
Winfax 8.03. The word processor in ACT is word 97 and the fax
program is Winfax.
I can send a fax from ACT. I can send a fax from winfax pro.
I can send a fax/mail merg using using the actdemo and creating a
document in word97 plan. No graphics, No header or footer.
I can not send a fax using mail merg and my data base.
Please lets see if we can make this work. I need this feature in
ACT.
Thank you...
Charles
Patti Fort [Symantec]
wrote:
>I can send a fax/mail merg using using the actdemo and creating a
>document in word97 plan. No graphics, No header or footer.
>
>I can not send a fax using mail merg and my data base.
>
>Please lets see if we can make this work. I need this feature in
>ACT.
Hello Charles,
If you can use ACTDEMO for a fax mail merge but not the database you
use regularly the database itself is damaged. This document will help
you with the database. I suggest you go to the middle of the document
to the section 'remove index files..'
Title: 'I Suspect My Database is Damaged. How Do I Repair It In ACT!
4.0?'
Document ID: 19984272120
Web URL:
http://service1.symantec.com/SUPPORT/act.nsf/docid/19984272120
If deleting the index files and reindexing does not solve the problem
you may have to create a new database and synchronize the existing and
new databases. Then try the mail merge with the new database.
This document explains the procedure.
Title: 'Synchronizing a Database with Another Database Using Direct
Database Synchronization'
Document ID: 199831311343
Web URL:
http://service1.symantec.com/SUPPORT/act.nsf/docid/199831311343
Let us know how it goes.
Patti Fort [Symantec]
>I have a question. I am going to do a merge broadcast (1400
>destinations, 2 pages, graphics, olts of copy)...everything works OK
>for a test merge of 10...question...if I want to do all 1400 how long
>should I delay the send...14x10 minutes? How do you suggest that I
>proceed. Tips?
Hi AJ,
I'd delay about 15 minutes per 100 contacts.
That's going to be a hefty load for the computer to process. I suggest
optimizing it before you start the process if you have not already.
This document includes optimization guidelines.
Title: 'Windows 95 System Optimization for ACT!'
Document ID: 199831391553
Web URL:
http://service1.symantec.com/SUPPORT/act.nsf/docid/199831391553
Make sure the windows TEMP folder is cleared. I'd advise against doing
anything else at the computer until the mail merge is complete. You
might want to consider breaking the mail merge down into smaller
units.
Let us know if you have any other questions.
Charles Little
>
> Please continue to post your messages to the public discussion groups
> as Symantec does not provide support via private e-mail.
>
> If you have difficulty getting a response, please read the following
> article:
>
> http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414
>
> For free technical support newsletters, Knowledge Base support
> articles, our Online Support Genie, and FAQs, visit our ACT! support
> page:
>
> http://www.symantec.com/techsupp/act.html
Patti,
Thanks for the info. I redid the data base and I can now fax using
mail merg with a blank document. All of our documents have a
header/footer and sometimes graphics. Act still wont fax using the
graphics or a header and footer.
Is there something else we need to do?
Charles
>
>
>
>
>
>
aj
Thank you for you response. I will use you suggestions...but I am
not sure that I have an easy way to divide the merge...I do
understand.
Two additional questions...
1.) the fax mergeAct4.02)is passed the message on to winfax9...the
fax does not go through for some reason...line busy, line down, wrong
fax number...what happens to the notation in the contact file...does
the system have the intelligence to tell me, on the contact history,
that the message did not go through?
2.) Are there any plans to speed upe the fax merge process...it is
very slow. This is an area where Goldmine and its 3rd party fax
program seem to have a real advantage.
On Sat, 19 Sep 1998 00:21:51 GMT, Patti Fort [Symantec] wrote:
> Hi AJ,
>
> I'd delay about 15 minutes per 100 contacts.
>
> That's going to be a hefty load for the computer to process. I suggest
> optimizing it before you start the process if you have not already.
> This document includes optimization guidelines.
>
> Title: 'Windows 95 System Optimization for ACT!'
> Document ID: 199831391553
> Web URL:
> http://service1.symantec.com/SUPPORT/act.nsf/docid/199831391553
>
> Make sure the windows TEMP folder is cleared. I'd advise against doing
> anything else at the computer until the mail merge is complete. You
> might want to consider breaking the mail merge down into smaller
> units.
>
> Let us know if you have any other questions.
>
Patti Fort [Symantec]
Hello A. J.,
>1.) the fax mergeAct4.02)is passed the message on to winfax9...the
>fax does not go through for some reason...line busy, line down, wrong
>fax number...what happens to the notation in the contact file...does
>the system have the intelligence to tell me, on the contact history,
>that the message did not go through?
You can set up ACT!'s preferences to make a history entry for a
canceled or failed fax when using WinFax.
Open ACT! to the database you fax from.
Select Edit, Preferences, WinFax Options.
Check Canceled and Failed events. ACT! will make a history notation
for those events.
>
>2.) Are there any plans to speed upe the fax merge process...it is
>very slow. This is an area where Goldmine and its 3rd party fax
>program seem to have a real advantage.
The fax merge is time consuming. You can select WinFax options and
schedule the fax mail merge for a later time. I usually suggest you
delay a large fax mail merge by 10 minutes per 100 contacts.
Optimizing your system may speed up the process.
Title: 'Windows 95 System Optimization for ACT!'
Document ID: 199831391553
Web URL:
http://service1.symantec.com/SUPPORT/act.nsf/docid/199831391553
Let us know if there are any other questions we can help you with.
Patti Fort [Symantec]
ACT! Technical Support
Symantec Corporation
Please continue to post your messages to the public discussion groups
as Symantec does not provide support via private email.
Patti Fort [Symantec]
wrote:
>Thanks for the info. I redid the data base and I can now fax using
>mail merg with a blank document. All of our documents have a
>header/footer and sometimes graphics. Act still wont fax using the
>graphics or a header and footer.
>
>Is there something else we need to do?
Hello Charles,
I'm glad the fax mail merge process it working. We're closer.
Creating template for faxing with a header/footer should not cause a
problem. Please be aware that you can not use mail merge fields in a
header or footer. Mail merge fields only work as expected in the body
of a letter.
I suspect the real culprit is the graphics. A fax mail merge does not
work well with graphics. You can try editing the graphic in a graphics
program like Paint and pasting it directly into the template as
explained in this document.
Title: 'Mail Merge Fails when Using Microsoft Word as the Word
Processor'
Document ID: 19971211105439
Web URL:
http://service1.symantec.com/SUPPORT/act.nsf/docid/19971211105439
Let us know if you have any other questions about ACT!
Charles Little
Where are the mail merge documents stored after the processing and
before the actual sending? They are not in winfax outbox or the ACT
outbox.
How do you stop a mail merge that has processed and then started to
send?
Charles
Charles Little
> On 19 Sep 1998 18:19:04 GMT, Charles Little <xcli...@tekrep.com>
> wrote:
>
> >Thanks for the info. I redid the data base and I can now fax using
> >mail merg with a blank document. All of our documents have a
> >header/footer and sometimes graphics. Act still wont fax using the
> >graphics or a header and footer.
> >
> >Is there something else we need to do?
>
> Hello Charles,
>
> I'm glad the fax mail merge process it working. We're closer.
>
> Creating template for faxing with a header/footer should not cause a
> problem. Please be aware that you can not use mail merge fields in a
> header or footer. Mail merge fields only work as expected in the body
> of a letter.
>
> I suspect the real culprit is the graphics. A fax mail merge does not
> work well with graphics. You can try editing the graphic in a graphics
> program like Paint and pasting it directly into the template as
> explained in this document.
>
> Title: 'Mail Merge Fails when Using Microsoft Word as the Word
> Processor'
> Document ID: 19971211105439
> Web URL:
Patti Fort [Symantec]
wrote:
>Where are the mail merge documents stored after the processing and
>before the actual sending? They are not in winfax outbox or the ACT
>outbox.
>
>How do you stop a mail merge that has processed and then started to
>send?
Hello Charles,
This is a little tricky.
The faxes should be in the WinFax outbox. To cancel a fax in progress
press Cancel in the WinFax Pro dialog box. Answer yes to do you want
to cancel. Quickly open WinFax to the Outbox. Highlight as many
documents as you can right-click and select remove. If a fax starts up
again, Cancel-answer yes-open WinFax to the Outbox and remove faxes
until all the mail merge faxes are removed from the Outbox.
Let us know if we can be of further assistance.
Charles Little
Heelllllpppppp. I dont know what is happening but this whole thing
has gone south on me.
I am now unable to send faxes from winfax, winfax through ACT and the
mail merg thing has never gotten there. I been working to get this
thing working for a month. Please Please tell me if ACT/Winfax will
in fact do this. I dont need to keep spending the time if it just
wont work. If someone could call me or something but here we go
agian.
ACT 4.0.2 Winfax 8.03 Preferences in ACT are Wordprocessor Word
97 Fax software WinFax. I copied the database to a blank then sync
the files. I checked the setup on winfax and it seems ok however I
reloaded it again. Still nothing. What do you think?
Charles
Patti Fort [Symantec]
wrote:
>Heelllllpppppp. I dont know what is happening but this whole thing
>has gone south on me.
>I am now unable to send faxes from winfax, winfax through ACT and the
>mail merg thing has never gotten there. I been working to get this
>thing working for a month. Please Please tell me if ACT/Winfax will
>in fact do this. I dont need to keep spending the time if it just
>wont work. If someone could call me or something but here we go
>agian.
>
>ACT 4.0.2 Winfax 8.03 Preferences in ACT are Wordprocessor Word
>97 Fax software WinFax. I copied the database to a blank then sync
>the files. I checked the setup on winfax and it seems ok however I
>reloaded it again. Still nothing. What do you think?
Hello Charles,
ACT! 4.02 and WinFax 8.03 can work together to fax documents created
using MS Word through ACT!. However all the pieces have to be set up
to work together.
If you can not send a fax via WinFax on its own, ACT! will not be able
to send a fax via WinFax either. I suggest you post a message to the
WinFax newsgroup if WinFax is not working as expected. They are better
qualified to respond to WinFax problems.
System resources are very important to ACT!. Make sure your system is
optimized for use with ACT! by following the guidelines in this
document.
Title: 'Windows 95 System Optimization for ACT!'
Document ID: 199831391553
Web URL:
http://service1.symantec.com/SUPPORT/act.nsf/docid/199831391553
Once you can fax via WinFax on its own, use the ACT! Word Processor
and attempt a fax to a single contact using ACT! and a mail merge to a
small number of contacts. Once ACT! - ACT! Word Processor and WinFax
are working together try MS Word as the word processor.
Please let us know what steps you follow and what errors you see if
you continue to have problems faxing from ACT!