A Fatal Error Occurred

[Chris Underwood [Symantec]]

On 28 Sep 1998 21:00:11 GMT, Vanessa Romero
<xvro...@geneticlabs.com> wrote:

>Here is the history:
>We are using ACT! 3.07292 on (4) Windows 95 machines and (1) Windows
>NT machine. On all machines: I have upgraded to the latest version
>of ACT!. On the Windows 95 machines I have updated the VREDIR.VXD to
>4.00.1116, updated the CONFIG.SYS. I repaired the database as well
>as compressed and reindexed. Because we use a Windows NT server, I
>also disabled opportunistic locking, by adding two registry entries.
>Here is the problem:
>I am able to open a network shared database. I select contact - new
>contact, fill in the appropriate information and than select contact
>- new contact or save and I get the following error message "A fatal
>error occurred during this operation". Sometimes, it allows me to
>enter one contact and than when I attempt to enter another, I get the
>error message. It is not happening to all machines, only one of the
>Windows 95 machines and the Windows NT machine. Your help is much
>appreciated.

Hello There,

The next step here is to see if this happens in other databases as
well. If this problem is only related to the one database, it could
be damaged. You may want to try the following steps to the database.

NOTE: Make a backup of the database before trying these steps.

This final repair involves creating a new empty copy of your master dB
and synchronizing the old dB into the new dB. It will have a new name
and will be the one you use when the steps are completed.

To create the Empty copy and then synch the old to the new, follow
these instructions:

1) Open the dB of concern.
2) Select FILE / Save-copy -AS.
3) Select Empty Copy. ( This will give you all the field definitions
and drop downs)
4) Give the new dB a name you can work with because it will be your
new dB. Do not give it the same name as the original dB of concern.
5) When the Enter the My-Record fill in screen appears select the
"SELECT" option on the right.
6) From the "Select My-record" screen, pick your My-record. they are
listed by Last name first.
7) After the New Empty dB has been created, open it.
8) With the new dB open, Select FILE / Synchronize Setup.
9) Click "Next" to start the wizard.
10) Choose "Database to Database" and click "Next".
11) In the "File Name and Location" box click the "Browse" button and
choose the database that is damaged and click "Open", and then click
"Next".
12) Make sure that "Notes" and "History" is selected and then click
"Next".
13) Make sure that "All Groups" and "All Contacts" is chosen and then
click "Next".
14) Choose "Send and Receive Private Data" and then click "Next".
15) Choose "Do not send and receive Field Definitions", and click
"Next".
16) Choose "No" for the Auto Synchronization question, and click
"Next".
17) Make sure that Send All is chosen and then click "Finish"
18) On the Synchronize box, uncheck "Send" and then click
"Synchronize" to finish the process.

When this has completed you will have a new dB with all records,
groups and Users.
Since the dB appears to be shared, you will need to go into FILE/
Admin... / Define Users and enable them for log on.

Let me know if you have any further questions.

Chris Underwood [Symantec Corp.]

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