Major Problems
A. Smith
Operating system: Windows 95a
Network: --Other--
HELP!
1) I first came to "Knowledge Base" when I had histories appearing
when I would create new contacts. I did as the info. provided
suggested (followed the procedure to the letter) and created a new
database-see "When Inserting a New Contact, Notes/History Entries are
Automatically Added."
However, not only did this not solve that problem but created new
ones. Specifically, I am still getting automatic hisory entries
when creating new contacts.
2) When the new database was created , I can't believe it but it
messed up all my groups. No groups are as they were but contacts in
all groups have been switched around. It's a total and utter mess
and I have over 700 contacts that I will have to go back and
reconstruct groups for. Why did this happen? How can I prevent it
from happening again?
3) When I write letters and do mail merges I have checked the box
saying that I want these mailings added to my histories, however,
they are NEVER added. How can this be fixed?
Please, please, help me with these questions. It seems as though my
program is going haywire and my business with it.
Thank you.
Chris Underwood [Symantec]
>Configuration Information:
> Operating system: Windows 95a
> Network: --Other--
>
>HELP!
>
>1) I first came to "Knowledge Base" when I had histories appearing
>when I would create new contacts. I did as the info. provided
>suggested (followed the procedure to the letter) and created a new
>database-see "When Inserting a New Contact, Notes/History Entries are
>Automatically Added."
>
>However, not only did this not solve that problem but created new
>ones. Specifically, I am still getting automatic hisory entries
>when creating new contacts.
>
>2) When the new database was created , I can't believe it but it
>messed up all my groups. No groups are as they were but contacts in
>all groups have been switched around. It's a total and utter mess
>and I have over 700 contacts that I will have to go back and
>reconstruct groups for. Why did this happen? How can I prevent it
>from happening again?
>
>3) When I write letters and do mail merges I have checked the box
>saying that I want these mailings added to my histories, however,
>they are NEVER added. How can this be fixed?
Hello There,
In looking at the three items that you listed above, it sounds as if
there are problems in the database that are not getting resolved. One
thing that you may want to try is to take the original database and
apply these steps to it. This may take care of the problem. This
final repair involves creating a new empty copy of your master dB and
synchronizing the old dB into the new dB. It will have a new name and
will be the one you use when the steps are completed.
To create the Empty copy and then synch the old to the new, follow
these instructions:
1) Open the dB of concern.
2) Select FILE / Save-copy -AS.
3) Select Empty Copy. ( This will give you all the field definitions
and drop downs)
4) Give the new dB a name you can work with because it will be your
new dB. Do not give it the same name as the original dB of concern.
5) When the Enter the My-Record fill in screen appears select the
"SELECT" option on the right.
6) From the "Select My-record" screen, pick your My-record. they are
listed by Last name first.
7) After the New Empty dB has been created, open it.
8) With the new dB open, Select FILE / Synchronize.
9) Select Apply only. Deselect Send.
10) Select SETUP.
11) Select "Direct Synchronization with another database" and then
NEXT.
12) Locate the Original dB of Concern. Then NEXT.
13) Leave Notes/History and Activities selected. Then NEXT.
14) Select "All groups and all contacts". Then NEXT.
15) Select "Send and Receive private data". Then NEXT.
16) Select "Don't send...". (The reason is we got the field
definitions on the create of the empty copy.) Then NEXT.
17) Select "Send All Records This Update Only". Then FINISH.
18) Back at the Synchronization screen select "Synchronize".
When this has completed you will have a new dB with all records,
groups and Users.
Since the dB appears to be shared, you will need to go into FILE/
Admin... / Define Users and enable them for log on.
Let me know if you have any further questions.
Chris Underwood [Symantec Corp.]
Please continue to post your messages to the public discussion groups
as Symantec does not provide support via private email.
If you have difficulty getting a response, please read the following
article:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414
For free technical support newsletters, Knowledge Base support
articles, our Online Support Genie, and FAQs, visit our ACT! support
page:
http://www.symantec.com/techsupp/act.html
A. Smith
followed, getting the info. from the Knowledge Base: "When Inserting
A New Contact, Notes/History Entries are Automatically Added."
This is the procedure that messed all my groups up and did not solve
the history problem (both 1) those automatically entered and 2) the
failure of the program to record letters written as activities
completed in the history.
In addition, I no longer have the original database because I deleted
it when I created the new one, not realizing that not only had the
problem not been solved but that the groups were screwed up.
What can I do? And Why did this happen (i.e. the groups being
switched around during synchonization.)?
Please, please, help me. My entire business is dependent on the
contacts in ACT.
This database is obviously riddled with errors.
Thank you.