compress & reindex error
Shawn O'Regan
Operating system: --Other--
Network: --Other--
I'm receiving an error message after ACT! completes the compress &
reindex function. I have encountered this in the past with
SYMEMS32.DLL and followed the instructions to change ACTRESE.EMS to
ACTRESE.OLD and then reset my toolbar changes. Now the problem for
some reason has resurfaced. I have gone through the above correction
no less than six times now. It corrects the problem until I restart
the computer. Then the software seems to reinstall ACTRESE.EMS.
It's plainly apparent in the windows explorer directory directly
above the newly renamed ACTRESE.OLD. I must resolve this as I'm sure
you can appreciate. It is becoming increasing frustrating to make
the numerous toolbar changes again and again only to have to do it
again after the software shuts down because of the error after
completing compress & reindex.
The full current error message is:
ACT caused an invalid page fault in
module SYMEMS32.DLL at 0137:178207f5.
Registers:
EAX=00000001 CS=0137 EIP=178207f5 EFLGS=00010212
EBX=00000000 SS=013f ESP=0086fac4 EBP=00000001
ECX=0086fba0 DS=013f ESI=00bf40bc FS=1a4f
EDX=815a26f0 ES=013f EDI=0000008d GS=0000
Bytes at CS:EIP:
c7 06 ff ff ff ff 5e c3 00 00 00 00 00 00 00 00
Stack dump:
00bf3fb4 1782033a 00bf3fb4 0000008d 0086fb04 00000238 00bf3fb4
00000202 1781d3b0 00bf3fb4 00000014 00000010 00000000 0065b9b8
00d10280 00000000
Thanks for your help!
Shawn
Chris Underwood [Symantec]
>Configuration Information:
> Operating system: --Other--
> Network: --Other--
>
>I'm receiving an error message after ACT! completes the compress &
>reindex function. I have encountered this in the past with
>SYMEMS32.DLL and followed the instructions to change ACTRESE.EMS to
>ACTRESE.OLD and then reset my toolbar changes. Now the problem for
>some reason has resurfaced. I have gone through the above correction
>no less than six times now. It corrects the problem until I restart
>the computer. Then the software seems to reinstall ACTRESE.EMS.
>It's plainly apparent in the windows explorer directory directly
>above the newly renamed ACTRESE.OLD. I must resolve this as I'm sure
>you can appreciate. It is becoming increasing frustrating to make
>the numerous toolbar changes again and again only to have to do it
>again after the software shuts down because of the error after
>completing compress & reindex.
>
>The full current error message is:
>
>ACT caused an invalid page fault in
>module SYMEMS32.DLL at 0137:178207f5.
Hello Shawn,
Is the database on a network? If so, the Network copy of ACTRESE.EMS
could be damaged. If you are on a network try searching for all the
ACTRESE.EMS files and try renaming them as well. I have seen this
cause the problem as well.
Let me know if you have any further questions.
Chris Underwood [Symantec Corp.]
Please continue to post your messages to the public discussion groups
as Symantec does not provide support via private email.
If you have difficulty getting a response, please read the following
article:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414
For free technical support newsletters, Knowledge Base support
articles, our Online Support Genie, and FAQs, visit our ACT! support
page:
http://www.symantec.com/techsupp/act.html
Shawn O'Regan
Thanks!
Shawn
Chris Underwood [Symantec]
>No, I'm not on a network. What's your suggestion now?
>
>Thanks!
>
>Shawn
Hello Shawn,
If this is the case then I would recommend that you try this in Safe
Mode. To load the machine into Safe Mode do the following:
1. Go to START, SHUTDOWN, RESTART COMPUTER.
2. On the screen that is black that says "Starting Windows 95" press
the F8 key.
3. On the bootup menu choose "Safe Mode".
At this point your machine will be in Windows Safe Mode. Try the
steps again and see if the problem/error occurs again. If not then
you most likely have a software or video conflict occurring of some
kind. You may need to do a Control-Alt-Delete in normal mode and see
what all is running. There could be software that is conflicting with
ACT!
Please let me know if the problem occurs in Safe Mode.
Let me know if you have any further questions.
If you are having a video conflict of some kind, I would recommend
that you check out the following Knowledge Base article.
http://service1.symantec.com/SUPPORT/act.nsf/docid/1998414123834