corrupted acknowledgement

[Carl Wilson]

OS Win95....Pentium 200....32 megs ram..
Winfaxpro 4.0
receive "corrupted acknowledgement" message when attempting to send
some faxes. It happens when sending from Word 6.0.
I also have been trying to scan from HP 5100c with out much luck. Is
there a cure or if I go out and buy version 9., will these problems
go away?

[Eero M (Symantec)]

Hello Carl,

>receive "corrupted acknowledgement" message when attempting to send
>some faxes. It happens when sending from Word 6.0.
>I also have been trying to scan from HP 5100c with out much luck. Is
>there a cure or if I go out and buy version 9., will these problems
>go away?

WinFax Pro 4 was not designed for Windows 95 and hence may not work 100%.

Where does the above error appear? In the send log? Can you view the fax in the send log?

1. Close WinFax
2. Rename the STATUS.FTM file to STATUS.OLD in the WinFax\Data directory
3. Start WinFax

This will create blank log files.

Try some routine maintenance on your system and see if that helps.
Clean up *.TMP files and left over install directories using following:

1. Make sure all programs are closed
2. Remove files *.TMP from hard drive
3. Also check for directories that start with ~
4. Run Scandisk
5. Run Defrag

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Thank you,
Eero M. [Symantec Corp.]

Please continue to post your messages to the public discussion groups as Symantec does not provide support via private e-mail.

If you have difficulty getting a response, please read the following article:

http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414

For free technical support newsletters, Knowledge Base support articles, our Online Support Genie, and FAQs, visit our WinFax Pro
support page:

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