Cannot connect to com port

[Bill Andring]

I have used Winfax Pro for several years without any problems.
However, I recently received a phone call that my fax was not
working. When I activated the automatic receive, I received a
message screen that read Open Com Port: 0. A second screen
instructed me to go to setup and set up the modem. When I open that
screen, there are no listings in the com port selections or the modem
type selections. They are completely blank. I ran the test, which
indicated that the modem is on Com 2, but I can't enter this
information on the setup screen. I checked the modem with another
program, and it is working fine. I have no idea as to why this
happened, or what to do about it. Thank you for any assistance which
you can offer.

[Eero M (Symantec)]

Hello Bill,

Read the following troubleshooting technical note which helps to isolate the issue:

Title: 'How to Troubleshoot Modem and COM Port Hardware Conflicts'
Document ID: 1995622161953
Web URL: http://service1.symantec.com/SUPPORT/faxprod.nsf/docid/1995622161953

--
Thank you,
Eero M. [Symantec Corp.]

Please continue to post your messages to the public discussion groups as Symantec does not provide support via private e-mail.

If you have difficulty getting a response, please read the following article:

http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414

For free technical support newsletters, Knowledge Base support articles, our Online Support Genie, and FAQs, visit our WinFax Pro
support page:

http://www.symantec.com/cgi-bin/menu.cgi?URL=%2Ftechsupp%2Fwinfax%2Fallservices_winfax.html

----