initiation string?
John Doggett
I ran the deltest as you suggested. Results below. Also tested send
function again. I can connect to another fax but the program
disconnects before the receiver is registered on the reception dialog
screen.
****************************************
Fax/modem Tests [Sep 25 1998 -- 18:19]
****************************************
CAS drivers are not installed on this system
WinFax PRO 4.0 detected
WinFax is currently running
WinFax auto-receive now disabled temporarily
WinFax TSR is not currently loaded (WFXTSR.EXE)
WinFax PRO for Networks TSR is not loaded (FAXGATE.EXE)
Finding COM Ports...
** If the system locks up at this point while searching for COM
ports, there is likely an IRQ conflict. **
Serial mouse detected on COM1
COM2 is available for testing
COM3 is available for testing
COM2 selected for testing
COM2 Opening...
COM2 is open
COM2 Initializing...
COM2 initialized at 2400
Address and IRQ...
(2F8h, IRQ3)
COM2 Response Test...
[ATE0]
->
-> OK
->
[ATE0]
->
-> OK
->
Modem is responding
COM2 Class Test...
[ATI3]
->
-> CL-MD34xx
->
-> OK
->
[AT+FCLASS=?]
->
-> 0,1,8,80
->
-> OK
->
[AT+FCLASS=0]
->
-> OK
->
Fax/modem should be configured as a Class 1 device.
COM2 Speed Test...
[AT+FCLASS=1]
->
-> OK
->
[AT+FTM=?]
->
-> 24,48,72,73,74,96,97,98,121,122,145,146
->
-> OK
->
Maximum Fax Transmit Speed: 14400 bps
[AT+FRM=?]
->
-> 24,48,72,73,74,96,97,98,121,122,145,146
->
-> OK
->
[AT+FCLASS=0]
->
-> OK
->
Maximum Fax Receive Speed: 14400 bps
COM2 Manufacturer Test...
[ATI0]
->
-> 1.0
->
-> OK
->
[ATI1]
->
-> CD04.08 - MM03.18EP5 - SP 03
->
-> OK
->
[ATI2]
->
-> OK
->
-> OK
->
[ATI3]
->
-> CL-MD34xx
->
-> OK
->
[ATI4]
->
-> OK
->
[ATI5]
->
-> Host I/F: Parallel
-> P. Mem. : 016 Bit 003 W.S.
-> D. Mem : 008 Bit 001 W.S.
-> DSP code location = INT ROM
-> OK
->
[ATI6]
->
-> US
-> OK
->
[ATI7]
->
-> OK
->
[ATI8]
->
-> OK
->
[ATI9]
->
-> OK
->
COM2 Test Results
The COM port test was successful. The modem appears to be working.
COM3 selected for testing
COM3 Opening...
COM3 is open
COM3 Initializing...
COM3 initialized at 2400
Address and IRQ...
(3E8h, IRQ4)
COM3 Response Test...
[ATE0]
->
[ATE0]
->
Either there is no modem on the selected port or it is not
responding.
COM3 Test Results
Delrina TEST did not detect a modem on this port.
WinFax auto-receive now enabled
****************************************
Settings Tests [Sep 25 1998 -- 18:20]
****************************************
Selected SYSTEM.INI Settings
[boot]
386grabber = ncr31.gr3
oemfonts.fon = vgaoem.fon
fixedfon.fon = vgafix.fon
fonts.fon = vgasys.fon
display.drv = ncr318b.drv
shell = progman.exe
network.drv =
mouse.drv = c:\msinput\mouse\mouse.drv
language.dll =
sound.drv = mmsound.drv
comm.drv = comm.drv
keyboard.drv = keyboard.drv
system.drv = system.drv
drivers = winmm16.dll mmsystem.dll canoncom.drv
286grabber = ncr31.gr2
SCRNSAVE.EXE = C:\WINDOWS\PMSAVER.SCR
[386Enh]
rem device=C:\WINDOWS\SYSTEM\WIN32S\w32S.386
device=symevnt.386
device=D:\QBWIN\vfintd.386
device=dva.386
display=ncr31.386
EGA80WOA.FON=EGA80WOA.FON
EGA40WOA.FON=EGA40WOA.FON
CGA80WOA.FON=CGA80WOA.FON
CGA40WOA.FON=CGA40WOA.FON
SysVMIn2ndBank=FALSE
device=*vpd
mouse=*vmd
ebios=*ebios
woafont=dosapp.fon
keyboard=c:\msinput\mouse\mousevkd.386
network=*dosnet,*vnetbios
netheapsize=16
device=*vcd
device=*vpicd
device=*vtd
device=*reboot
device=*vdmad
device=*vsd
device=*v86mmgr
device=*pageswap
device=*dosmgr
device=*vmpoll
device=*wshell
device=*PAGEFILE
device=*BLOCKDEV
device=*vfd
device=*parity
device=*biosxlat
device=*vmcpd
device=*combuff
device=*cdpscsi
device=vtdapi.386
device=vpmtd.386
device=vcomm.386
device=serial.386
device=lpt.386
device=ifsmgr.386
device=vcache.386
device=vshare.386
local=CON
FileSysChange=off
COM3Irq=4
COM3Base=03E8
COM4Irq=3
COM4Base=02E8
PermSwapDOSDrive=C
PermSwapSizeK=83176
COM2FIFO=0
MinTimeslice=20
WinTimeslice=100,50
WinExclusive=0
Com1AutoAssign=2
Com2AutoAssign=2
Com3AutoAssign=2
LPT1AutoAssign=30
LPT2AutoAssign=30
UniqueDOSPSP=TRUE
COM2Irq=3
COM2Base=02F8
device=vsbpd.386
; ** device=vsbd.386
; ** device=vadlibd.386
LPT3AutoAssign=30
[boot.description]
aspect = 100,96,96
display.drv = Genoa Hornet, 800x600x256
keyboard.typ = Enhanced 101 or 102 key US and Non US keyboards
mouse.drv = Microsoft Mouse version 9.01
language.dll = English (American)
system.drv = MS-DOS System
codepage = 437
woafont.fon = English (437)
network.drv = No Network Installed
secondnet.drv = No Additional Network Installed
[Network]
winnet = nonet
multinet = nonet
FileSharing = No
PrintSharing = No
[network drivers]
devdir = C:\WINDOWS
LoadRMDrivers = No
Selected WIN.INI Settings
[WINFAX]
ExePath = D:\WINFAX\
Fax Path = D:\WINFAX\DATA\
Cover Path = D:\WINFAX\COVER\
imodemdesc = Generic CLASS 1 (Hardware Flow Control)
Phonebook = JADPHNBK
Paper Format = Letter (8.5 x 11 inches)
Orientation = Portrait
Resolution = Low
Registered = Yes
Version = 4.0
UserName = JOHN A. DOGGETT II
CompanyName =
LicenseNumber = 1334-6790-4065
ModemTag = 11001146
[windows]
RUN =
spooler = yes
load = G:\CDSETUP.EXE c:\msinput\mouse\pointer.exe c:\nav\navtsrw.exe
c:\oplimit\ocraware.exe
rem run = c:\WINSETUP.EXE
Beep = Yes
NullPort = None
BorderWidth = 3
CursorBlinkRate = 440
DoubleClickSpeed = 318
Programs = com exe bat pif
Documents =
DeviceNotSelectedTimeout = 15
TransmissionRetryTimeout = 45
KeyboardDelay = 2
KeyboardSpeed = 23
ScreenSaveActive = 1
ScreenSaveTimeOut = 300
MouseThreshold1 = 0
MouseThreshold2 = 0
MouseSpeed = 0
CoolSwitch = 1
DosPrint = no
UsePrefix = 1
Modem = COM2,T,3
Prefix =
device = Panasonic KX-P2130/2135,PAN24_15,LPT2:
[ports]
LPT1: =
LPT2: =
LPT3: =
COM1: = 9600,n,8,1,x
COM2: = 9600,n,8,1,x
COM3: = 9600,n,8,1,x
COM4: = 9600,n,8,1,x
EPT: =
FILE: =
LPT1.DOS =
LPT2.DOS =
GENI: =
FAX: =
FaxModem = FaxModem
[PrinterPorts]
Canon BJ-200e = BJ200E,LPT3:,15,45
EPSON Stylus COLOR 740 = EPS740,LPT1:,15,45
Genigraphics® Driver = GENIGRPH,LPT3:,15,45
Panasonic KX-P2130/2135 = PAN24_15,LPT2:,15,45
WINFAX = WinFax,FaxModem,15,45
[devices]
Canon BJ-200e = BJ200E,LPT3:
EPSON Stylus COLOR 740 = EPS740,LPT1:
Genigraphics® Driver = GENIGRPH,LPT3:
Panasonic KX-P2130/2135 = PAN24_15,LPT2:
WINFAX = WinFax,FaxModem
Selected WINFAX.INI Settings
[WinFax Importers]
Windows Bitmap (*.bmp) = BMP,DTIFLBMP.DLL,*.BMP
Windows Metafile (*.wmf) = WMF,DTIFLWMF.DLL,*.WMF
TIFF (*.tif) = TIF,DTIFLTIF.DLL,*.TIF
PC Paintbrush (*.pcx) = PCX,DTIFLPCX.DLL,*.PCX
GEM Image (*.img) = IMG,DTIFLIMG.DLL,*.IMG
GEM Metafile (*.gem) = GEM,DTIFLGEM.DLL,*.GEM
Mac Paint (*.bin) = PNT,DTIFLPNT.DLL,*.BIN
Encap. Postscript (*.eps) = EPS,DTIFLEPS.DLL,*.EPS
Gr. Interchange (*.gif) = GIF,DTIFLGIF.DLL,*.GIF
WinFax (*.fxs) = FXS,DTIFLFXS.DLL,*.FXS
[General]
FontMapUnit = 5
Show Thumbnails = Yes
AutoShowKeyDialog = No
PreviewFax = No
AutoAddAttachments = Yes
Dial Control = All Events
Volume = Med
Speaker Mode = Active
Dial Mode = Tone
Partial Match = Yes
Use cover text = No
logo =
Cover Font = Normal
XGrid = 0000000040
YGrid = 0000000040
HidePollingSeparator = 0
RegInitString = AT&FB0E0V1M1L2X4&D2S7=55\
Retries = 10
Fax Device = Class1
MenuHook = 0
ComPort = COM2
ECM = 1
HdwFlowControl = 1
Modem = AT&F&C1&D2S7=55\
Terminate = ATZ\
ModemMaxRate = 14400
NewLanBreakDown = 0
MailProgram = MAPI
PageUnits = inches
ActiveWindow = 5
ECMFaxSend = 1
MaxTxRate = 14400
MinTxRate =
Retry Time = 90
****************************************
C:\AUTOEXEC.BAT
****************************************
C:\windows\twain\scanwiz\aspiif.exe
C:\NAV\NAV C:\
SET BLASTER=A220 I5 D1 H1 P330 T6
SET SOUND=C:\VIBRA16
SET MIDI=SYNTH:1 MAP:E
C:\VIBRA16\DIAGNOSE /S /W=C:\WINDOWS
C:\VIBRA16\MIXERSET /P /Q
LH /L:0;1,45456 /S C:\DOS\SMARTDRV.EXE /X
@ECHO OFF
CLS
PROMPT $p$g
SET MSINPUT=C:\MSINPUT
set mouse=C:\MSINPUT\MOUSE
LH /L:0;1,24336 /S C:\MSINPUT\MOUSE\mouse.exe /Q
PATH C:\MSINPUT\MOUSE;C:\DOS;C:\WINDOWS;
SET NAV=C:\NAV
PATH C:\NAV;%PATH%
SET PATH=%PATH%;C:\WINDOWS\Twain\Scanwiz
SET TEMP=C:\WINDOWS\TEMP
REM ========== APPEND CD-ROM DRIVE ==========
LH /L:1,27952 C:\DOS\MSCDEX.EXE /D:CDROM001
REM ========== APPEND CD-ROM DRIVE ==========
WIN :
****************************************
C:\CONFIG.SYS
****************************************
DEVICE=C:\DOS\HIMEM.SYS
DEVICE=C:\DOS\EMM386.EXE NOEMS M9
BUFFERS=17,0
FILES=80
DOS=UMB
LASTDRIVE=Z
FCBS=4,0
DOS=HIGH
REM ========== APPEND CD-ROM DRIVE ==========
DEVICEHIGH /L:1,13968 =C:\CDROM\CDROMDRV.SYS /D:CDROM001
REM ========== APPEND CD-ROM DRIVE ==========
DEVICEHIGH /L:1,12048 =C:\DOS\SETVER.EXE
[COMMON]
DEVICE=C:\MICROTEK\EGRET100.SYS /U
****************************************
System Tests [Sep 25 1998 -- 18:20]
****************************************
486 processor or higher detected
Math co-processor present
386 Enhanced Mode
Windows Version 3.10 or higher
DOS Version 6.22
Physical Memory: 24,192 kb (reported by CMOS)
Windows Memory Information:
Free memory: 5,444 kb
Total memory: 21,724 kb
Swap file size: 83,156 kb
USER Resources free: 26%
GDI Resources free: 31%
Network type: NetBIOS based network
Verifying Network type: Not Installed
SYSTEM.INI file size is 3,894 bytes
WIN.INI file size is 27,527 bytes
SHARE is loaded
TEMP environment variable set to TEMP = C:\WINDOWS\TEMP
Environment Settings:
COMSPEC=C:\COMMAND.COM
BLASTER=A220 I5 D1 H1 P330 T6
SOUND=C:\VIBRA16
MIDI=SYNTH:1 MAP:E
PROMPT=$p$g
MSINPUT=C:\MSINPUT
MOUSE=C:\MSINPUT\MOUSE
NAV=C:\NAV
PATH=C:\NAV;C:\MSINPUT\MOUSE;C:\DOS;C:\WINDOWS;;C:\WINDOWS\Twain\Scan
wiz
TEMP=C:\WINDOWS\TEMP
windir=C:\WINDOWS
Active Tasks:
D:\OFFICE\SHARED\WPC20\DTWIN20.EXE
D:\OFFICE\SHARED\WPC20\MFWIN20.EXE
C:\OPLIMIT\OCRAWARE.EXE
C:\NAV\NAVTSRW.EXE
C:\WPC\FMWIN.EXE
C:\WINDOWS\PROGMAN.EXE
C:\WINDOWS\CLOCK.EXE
D:\WINFAX\WFXMOD1.EXE
D:\WINFAX\FAXMNG.EXE
C:\WINDOWS\WINFILE.EXE
C:\MSINPUT\MOUSE\POINTER.EXE
C:\WPC\WPCDLL.EXE
C:\WPWIN\WPWINFIL.EXE
D:\WINFAX\DELTEST.EXE
Drive Information:
A: Floppy Disk
B: Floppy Disk
C: Hard Disk (99,592 kb free)
D: Hard Disk (313,192 kb free)
E: Hard Disk (362,944 kb free)
F: Hard Disk (337,512 kb free)
G: CD-ROM
****************************************
Test Summary:
****************************************
Fax/modem on COM2 is Class 1
A Class 1 modem supports the following WinFax PRO functions:
Sending and receiving faxes, Fax-a-File, Remote Retrieval, Delrina
Fax MailBox, Delrina Fax Broadcast
System: 486 processor or higher detected
Windows: Version 3.10 or higher, 386 Enhanced Mode
Resources: USER 26% GDI 31%
How can I get this program to work? Did not have this problem with
previous modem and WinFax.
thanks.
Brett Simpson [Symantec]
Unfortunately I have no information on your modem. Please go through
the following:
Please go through the following steps to try and resolve your issue.
1. Check for temp files.
Windows and many Windows applications create temporary files.
Sometimes these temporary files can become damaged or they are not
deleted when they should be. This often occurs if you reboot or turn
off your computer without properly exiting Windows. To ensure damaged
or unnecessary temporary files do not become a problem, you should
routinely delete temporary files.
- Close Windows if it is running. At the DOS prompt, type:
SET ...and press ENTER.
Note the subdirectory identified in the TEMP= line. Go to that
subdirectory and delete all temporary files.
- At the DOS prompt, type:
DEL *.TMP ...and press ENTER.
- If the TEMP= line is not set, delete all temporary files in your
WINDOWS and WINDOWS\SYSTEM subdirectories.
2. Run CHKDSK or SCANDISK to check for file corruption.
- If you have DOS 6.0 or lower, exit Windows and type CHKDSK /F at
the DOS
prompt from your root directory.
- If you have DOS version 6.2, run SCANDISK and do a complete surface
scan.
To do this, exit Windows and type CD\. Then type SCANDISK at the DOS
prompt.
Note: Before using these utilities, please consult your DOS User's
Guide.
3. Disable any screen savers or memory resident anti-virus programs.
These programs can conflict with WinFax. Anti-Virus programs are
usually started in the AUTOEXEC.BAT, CONFIG.SYS, and WIN.INI files.
Before making any changes to any file, be sure to create a backup copy
of the file.
- Edit the AUTOEXEC.BAT and CONFIG.SYS files by typing REM in front of
any
lines that could load an anti-virus program. Examples of these files
are NAV (Norton Anti-Virus) and PC Tools.
- In the WIN.INI file, look on the LOAD= and RUN= lines and disable
any
files that relate to screen savers, antivirus programs or Quicken
Billminder by typing REM or a semi-colon (;) at the beginning of the
line.
- You can also disable standard Windows screen savers from the Desktop
icon
in the Windows Control Panel.
Note: The After Dark and Intermission screen savers will not
interfere
with WinFax if you disable their IRQ monitoring option. See Technical
Note #2030 for more information on screen savers.
4. Eliminate any other memory resident programs.
Some files are automatically loaded by your AUTOEXEC.BAT and
CONFIG.SYS files. Before making any changes to either file, be sure
to create a backup copy of the file.
- To edit these files in DOS, type:
CD \
EDIT AUTOEXEC.BAT or EDIT CONFIG.SYS
- To edit these files in Windows, run SYSEDIT from the Windows
Accessories
group. It automatically opens SYSTEM.INI, WIN.INI, CONFIG.SYS and
AUTOEXEC.BAT. Select the file you want to edit and look for programs
that load into memory. Type REM or a semi-colon (;) at the beginning
of any lines that load a memory resident program.
5. Check Windows Swap File.
Check to make sure that you have created a permanent Windows swap
file. - In the Windows Control Panel, choose the 386 Enhanced icon.
- Click on Virtual Memory and this will show you the setting for your
swap
file. Make sure the file is at least 5000 KB in size, Permanent and on
an uncompressed drive.
If the 386-Enhanced icon is not present in the Windows Control Panel,
this indicates that you are running Windows in STANDARD mode and do
not have access to Virtual Memory in Windows. Windows programs
operate more efficiently when Virtual Memory is available, as does
WinFax.
Note: The OCR feature in WinFax will not run unless you are running
Windows
in Enhanced mode with a correct Permanent SWAP file setup.
6. Run DELTEST.EXE (available with WinFax PRO 4.0).
Run the Delrina TEST Utility. Double click the Delrina TEST icon in
the WinFax group. Run all modem, system and settings tests. The
utility will generate DELTEST.LOG, containing all test results, which
you can print or fax.
7. Set Your Transmission Speed
a. From the Setup menu, choose Fax/Modem. The Fax/Modem Setup dialog
appears.
b. In the Maximum Transmit Rate field select Fast As Possible. In
the Minimum Transmit Rate field select 2400 bps.
c. Click OK.
8. If you are using Windows for WorkGroups please ensure that the
comm driver you are using is from Microsoft. In your System.ini file
under the [Boot] section please ensure that the line Comm.drv= is
"Comm.drv=Comm.drv". If you are not using Windows for WorkGroups
comm.drv should = "WFXCOMM.DRV".
9. Try turning off Error Correction Mode.
In the Setup menu select Fax/Modem. There are two lines Use ECM for
Fax Reception/BFT and Use ECM for Fax Sending. Make sure that neither
of these options have an X in the box before them. Next, there are
two lines in the [General] section of the WinFax.ini file that you
should edit. ECMFaxSend= and ECM=, both of these lines should =0.
If the problem persists please send me the following information:
What modem are you using and what model? What is the error message
you are receiving? What version of Windows are you running and if
3.11 is it Workgroups? What processor are you running? How much RAM
do you have? What size Swap file do you have set up? Please post the
results of your Delrina Test (DelTest.exe) in the News Group.
Sincerely,
Brett Simpson [Symantec Corp.]
Please continue to post your messages to the public discussion groups, as Symantec does not provide support via private email.
If you have difficulty getting a response, please read the following article:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414
For free technical support newsletters, Knowledge Base support articles, our Online Support Genie, and FAQs, visit our WinFax support page: