Sending a fax
Gary Foth
Background:
I have successfully used the Communications Suite (Winfax pro 4.0 and
Wincomm 2.0) on my NEC Versa 50 laptop using a fax/modem card in the
PCMCIA slot, using Com port 2. I am also running windows 95. When
using the docking bay that came with the machine, I use the internal
fax/modem (the internal fax/modem is in the docking bay) which uses
Com port 3. This way I don't have to remove the PCMCIA card and can
use either fax/modem depending on whether the computer is docked or
not.
Problem: (When the machine is docked, Com port 3)
I can use Wincomm 2.0 and dialup networking using Com port 3 no
problem, but can't send any faxes with Winfax 4.0. When preparing to
send a fax, the program goes through all the steps: ie. 1. preparing
cover page; 2. Initialization;
3. Setting fax modem; 4. Setting speaker; 5. Fine resolution; 6.
Dialing; 7. Negotiating; 8. FNSF; 9. FCSI; 10. OK; 11. Sending page;
12. OK.
It's at this point that the picture of the fax with a page in it
doesn't change, that is the page doesn't progress through and no fax
actually gets sent, no matter how long one waits. There is no error
message and the only way to get out is to press cancel send.
Any suggestions would be appreciated. Thanks.
Gary Foth
Brett Simpson [Symantec]
Please go through the following:
Clear Windows 95 temporary (*.TMP) files
Windows 95 and Windows 95 applications create temporary files, which
have a .TMP extension. These files should be routinely deleted:
Click Start, then Shut Down. The Shut Down Windows dialog box
appears.
Select Restart the computer in MS-DOS mode and click Yes. Your
computer restarts in MS-DOS mode.
At the DOS prompt, type:
CD\ [Enter]
Type:
DIR ~*.TMP /P/S [Enter]
One or more screens of all the temporary files on your system display.
Write down the directory names only, not the file names. If the file
listing is more than one page, press any key on your keyboard to
continue through the listing. After the listing has stopped, go to
each directory and delete the temporary files from the directories.
To change directories, type CD\ followed by the directory name, then
press Enter. For example:
CD\TEMP [Enter]
Type:
DEL ~ *.TMP [Enter]
Change directories and delete .TMP files for every directory that had
.TMP files in step 4.
Make sure you have a TEMP directory set up by typing:
SET [Enter]
Look for a line which reads TEMP= followed by a directory name such as
C:\WINDOWS\TEMP or C:\TEMP.
If you do not have this line, continue with the following steps to
make a permanent directory for Windows 95 temporary files:
Make a backup copy of your AUTOEXEC.BAT.
Click Start, then Run. The Run dialog box appears.
Type SYSEDIT and click OK. The System Configuration Editor appears.
Add the line:
SET TEMP=C:\WINDOWS\TEMP
to your AUTOEXEC.BAT file.
Save the changes and restart your computer.
Run Windows 95 ScanDisk and Disk Defragmenter
Click Start, point to Programs, then Accessories, then System Tools.
Choose ScanDisk. ScanDisk launches.
Highlight the drive you want to check.
In the Type of test section, enable Thorough, then click Start.
When it finishes, ScanDisk provides the results of its scan. Click
Close twice, then click OK to return to the Windows 95 desktop.
NOTE:
If your hard drive is partitioned into more than one drive, or if you
have more than one hard drive, run ScanDisk for each drive.
Click Start, point to Programs, then Accessories, then System Tools.
Choose Disk Defragmenter. Disk Defragmenter starts and defragments
your hard drive.
Disable all memory-resident programs
Screen savers, antivirus software, and other memory-resident programs,
especially DOS, 16-bit, or Windows 3.1 programs, can conflict with
WinFax. These programs are usually started in your system files:
AUTOEXEC.BAT, CONFIG.SYS, SYSTEM.INI and WIN.INI.
Click Start, then Run. The Run dialog box appears.
Type SYSEDIT and click OK. The System Configuration Editor launches.
In AUTOEXEC.BAT, type REM in front of all the lines that could load a
memory resident program. Examples of these files are Norton AntiVirus
(NAV) and PCTools.
Repeat step 2 for CONFIG.SYS.
In WIN.INI, look at the LOAD= and RUN= lines. Disable any files that
relate to screen savers, antivirus programs, Quicken Billminder, or
any other memory resident program. Type a semicolon (;) at the
beginning of these lines to disable the commands. For example:
;LOAD= C:\QUICKEN\QUICKENBILL
In the [Ports] section of the WIN.INI file, make sure the following
lines exist:
COM1:=9600,n,8,1,x
COM2:=9600,n,8,1,x
COM3:=9600,n,8,1,x
COM4:=9600,n,8,1,x
For WinFax PRO 7.x and 8.0, use a semicolon (;) to remark out any
other lines beginning with COM1, COM2, COM3, or COM4.
In SYSTEM.INI, make sure the following line exists:
comm.drv=comm.drv
If you use WinFax PRO 7.x or 8.0, look for any of the following lines
in the [386Enh] section of the SYSTEM.INI file:
COMBOOSTTIME=
COMxBUFFER=
COMxPROTOCOL=
COMxFIFO=
COMxTXFIFO=
COMxTXSIZE=
COMxRXTRIGGER=
where x represents the number of the communications port where your
modem is located.
If you use WinFax PRO 4.0, keep the line COMxFIFO=0. Use a semicolon
(;) to remark out any of the other lines that you find.
If you use WinFax PRO 7.x or 8.0, use a semicolon (;) to remark out
any of these lines that you find. Also with WinFax PRO 7.x and 8.0,
any lines beginning with COM1, COM2, COM3 or COM4 should be remarked
out unless you have an older modem which requires these lines. Contact
your modem manufacturer to see if these lines are required.
Temporarily move all items in your Startup folder to another folder.
Click Start, point to Settings, and choose Control Panel. The Control
Panel window displays.
Double click Display. The Display Properties dialog box appears.
Select the Screen Saver tab.
Disable the Windows screen saver by selecting [None] as the screen
saver.
Disable any power management tools.
Restart Windows and test.
Check available disk space
Start Windows Explorer. Disk free space is shown on a bar at the
bottom. Make sure that your system has at least 45 MB of available
disk space for your temporary and swap files.
Use a swap file
Make sure you have a swap file set up in Windows 95. You can use the
default settings recommended for Windows 95.
Click Start, point to Settings, and choose Control Panel. The
Control Panel window displays.
Double click System. The System Properties dialog box displays.
Select the Performance tab.
Click Virtual Memory.
Make sure Let Windows manage... is selected.
Click OK. If you made any changes, you are prompted to restart
Windows. Choose Yes.
Close all other applications
Press Ctrl+Alt+Del to bring up the Close Program dialog box.
End all tasks except for Explorer. To do this, click the task name
and then click End Task.
Repeat steps 1-2 to end additional tasks.
Restart WinFax.
Check your modem connections
Check the connection between the modem and the phone line. Make sure
that the phone line is correctly attached to the phone jack on the
wall.
Make sure the other end goes to the line jack in the modem and not the
telephone extension jack in the modem.
Do not use any line splitters between the wall jack and the modem.
If you have an external modem, turn it off and back on again to reset
it.
If you have an internal modem, exit Windows, turn off the computer and
wait ten seconds. Restart the computer to reset the modem.
Change to a standard COM port
In WinFax, select Modem from the Setup menu. The Modem Setup dialog
box appears.
The port is listed next to your modem. It may be set to TAPI, but
TAPI is only needed if you use TalkWorks to take voice messages, or if
you need to do fax/data call discrimination. Otherwise, set up WinFax
with the modem on a standard COM port.
To change to a standard COM Port, click Properties and change to the
port your modem uses. Click OK and test.
Change the modem class
If you have a dual class modem, try switching the class. Most modems
work well set as Class 1, but some work better set as Class 2.
On the Setup menu in WinFax, click Modem.
Click Properties and change the class of the modem.
Use the standard COMM.DRV file
Make sure you use the standard COMM.DRV for Windows 95, dated 7/11/95
or later.
Click Start, point to Settings, and choose Control Panel. The Control
Panel window displays.
Double click the Modems icon. The Modems Properties dialog box
displays.
Select the Diagnostics tab.
Click Driver to display information about the Current Communications
Driver. If the file is dated prior to 7/11/95, you may be using a
beta release of Windows 95 or you may have replaced the COMM.DRV file
with one that is not compatible.
Check for COM port or IRQ conflicts
Click Start, point to Settings, and choose Control Panel. The Control
Panel window displays.
Double click the System icon. The System Properties dialog box
displays.
Select the Device Manager tab.
Double click Ports.
Double click each port, select Resources, and note the Interrupt
Request (IRQ) and Input/Output range of each port.
You should not have duplicate IRQs or incorrect Input/Output ranges.
If any two COM ports have the same IRQ, you have an IRQ conflict that
can cause system lockups and problems sending or receiving. The
following are standard values:
COM PortInput/OutputIRQ103F84202F83303E84 or 5402E83 or 5
In addition, check the following:
Check for yellow exclamation marks next to any device: these could
indicate a conflict.
Check for red Xs next to any device: these could be a sign of a port
or device not fully disabled.
Look for the port your modem is connected to under Ports in Device
manager. If you use a Plug and Play or PCMCIA modem, it will not
appear under Ports. Look under Modems or Other devices instead. If
the port is not listed, add the correct port with the appropriate
Input/Output range and IRQ.
If your modem is on COM 4 or higher, this can also cause a conflict.
Try using the next available lower COM port, preferably COM 3, 2, or
1.
Contact your hardware technician, computer vendor or modem
manufacturer to help you resolve any of these hardware conflicts.
Sincerely,
Brett Simpson [Symantec Corp.]
Please continue to post your messages to the public discussion groups, as Symantec does not provide support via private email.
If you have difficulty getting a response, please read the following article:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414
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