Cannot receive nor send
Axel Epple
We have been running WINFAX 4.0 for may years
without problems our registration # is 1338-1600-3171. Recently we
have problems receiving and sending faxes.
I ran the DELTEST.log which is included herewith.
Please call me 401-435-3717 Ext. 23
Axel Epple
****************************************
Fax/modem Tests [Sep 22 1998 -- 10:52]
****************************************
CAS drivers are not installed on this system
WinFax PRO 4.0 detected
WinFax is not currently running
WinFax TSR is not currently loaded (WFXTSR.EXE)
WinFax PRO for Networks TSR is not loaded (FAXGATE.EXE)
Finding COM Ports...
** If the system locks up at this point while searching for COM
ports, there is likely an IRQ conflict. **
Serial mouse detected on COM1
COM2 is available for testing
COM4 is available for testing
COM2 selected for testing
COM2 Opening...
COM2 is open
COM2 Initializing...
COM2 initialized at 2400
Address and IRQ...
(2E8h, IRQ3)
COM2 Response Test...
[ATE0]
->
[ATE0]
->
Either there is no modem on the selected port or it is not
responding.
COM2 Test Results
Delrina TEST did not detect a modem on this port.
COM4 selected for testing
COM4 Opening...
COM4 is open
COM4 Initializing...
COM4 initialized at 2400
Address and IRQ...
(2E8h, IRQA)
COM4 Response Test...
[ATE0]
-> ATE0
-> OK
->
[ATE0]
->
-> OK
->
Modem is responding
COM4 Class Test...
[ATI3]
->
-> V1.71 TR14-Jxxx-001 101
->
-> OK
->
[AT+FCLASS=?]
->
-> 0,1,2
->
-> OK
->
Fax/modem has dual class capabilities
[AT+FCLASS=1]
->
-> OK
->
[AT+FTM=?]
->
-> 3,24,48,72,73,74,96,97,98,121,122,145,146
->
-> OK
->
[AT+FCLASS=0]
->
-> OK
->
Fax/modem should be configured as a Class 1 device.
COM4 Speed Test...
[AT+FCLASS=1]
->
-> OK
->
[AT+FTM=?]
->
-> 3,24,48,72,73,74,96,97,98,121,122,145,146
->
-> OK
->
Maximum Fax Transmit Speed: 14400 bps
[AT+FRM=?]
->
-> 3,24,48,72,73,74,96,97,98,121,122,145,146
->
-> OK
->
[AT+FCLASS=0]
->
-> OK
->
Maximum Fax Receive Speed: 14400 bps
COM4 Manufacturer Test...
[ATI0]
->
-> 14400
->
-> OK
->
[ATI1]
->
-> 101
->
-> OK
->
[ATI2]
->
-> OK
->
-> OK
->
[ATI3]
->
-> V1.71 TR14-Jxxx-001 101
->
-> OK
->
[ATI4]
->
-> a007090C08484402F
->
-> bC60000000
->
-> r16E5111151012004
->
-> r3000111170000000
->
-> OK
->
[ATI5]
->
-> ERROR
->
[ATI6]
->
-> ERROR
->
[ATI7]
->
-> ERROR
->
[ATI8]
->
-> ERROR
->
[ATI9]
->
-> ERROR
->
COM4 Test Results
The COM port test was successful. The modem appears to be working.
****************************************
Settings Tests [Sep 22 1998 -- 10:53]
****************************************
Selected SYSTEM.INI Settings
[boot]
shell = progman.exe
mouse.drv = mouse.drv
network.drv =
language.dll =
sound.drv = mmsound.drv
comm.drv = wfxcomm.drv
keyboard.drv = keyboard.drv
system.drv = system.drv
386grabber = vga.3gr
oemfonts.fon = vgaoem.fon
286grabber = vgacolor.2gr
fixedfon.fon = vgafix.fon
fonts.fon = vgasys.fon
display.drv = vga.drv
drivers = mmsystem.dll,winmm16.dll
[386Enh]
device=myabu.386, rt32vox.vxd
device=C:\WINDOWS\SYSTEM\WIN32S\W32S.386
device=dva.386
device=C:\WINDOWS\NETSCAPE\VTCPRAC.386
device=C:\WINDOWS\NETSCAPE\VNTSTIMD.EXE
device=C:\WINDOWS\NETSCAPE\DIAL.386
device=WPSLJVPD.386
DEVICE=VSHARE.386
;The following line was removed by Ditto Tools
;DEVICE=C:\QBWIN\VFINTD.386 ;line added by Ditto Tools
mouse=*vmd
network=*dosnet,*vnetbios
ebios=*ebios
woafont=dosapp.fon
display=*vddvga
EGA80WOA.FON=EGA80WOA.FON
EGA40WOA.FON=EGA40WOA.FON
CGA80WOA.FON=CGA80WOA.FON
CGA40WOA.FON=CGA40WOA.FON
keyboard=*vkd
device=vtdapi.386
device=*vpicd
device=vtda.386
device=*reboot
device=*vdmad
device=*vsd
device=*v86mmgr
device=*pageswap
device=*dosmgr
device=*vmpoll
device=*wshell
device=*BLOCKDEV
device=*PAGEFILE
device=*vfd
device=*parity
device=*biosxlat
device=*vcd
device=*vmcpd
device=*combuff
device=*cdpscsi
local=CON
FileSysChange=off
PermSwapDOSDrive=C
PermSwapSizeK=20443
COM4Base=02E8
COM4Irq=10
rem ---------------------- MTM ATAPI CD-ROM ----------------------
DEVICE=C:\MTM\MTMCDAI.386
rem ---------------------- MTM ATAPI CD-ROM ----------------------
COM4FIFO=2
COM4TxSize=16
COM4RxSize=8
WPSLPT1=1
NONJUMBOLPT1=1
PageOverCommit=4 ; Modified by PhotoWorks
[boot.description]
keyboard.typ = Enhanced 101 or 102 key US and Non US keyboards
mouse.drv = Microsoft, or IBM PS/2
network.drv = No Network Installed
language.dll = English (American)
system.drv = MS-DOS System
codepage = 437
woafont.fon = English (437)
aspect = 100,96,96
display.drv = VGA
[Network]
SessTimeout = 240
Selected WIN.INI Settings
[WINFAX]
Version = 4.0
UserName = Axel Julius Epple
CompanyName = ARISTO Corporation
LicenseNumber = 1338-1600-3171
ExePath = C:\WINFAX\
Fax Path = C:\WINFAX\DATA\
Cover Path = C:\WINFAX\COVER\
PhoneBook = A-Default
imodemdesc = Generic CLASS 1 (Software Flow Control)
ModemTag = 11001147
Registered = Yes
Paper Format = Letter (8.5 x 11 inches)
Orientation = Portrait
Resolution = Standard
[windows]
spooler = yes
run =
Beep = yes
NullPort = None
BorderWidth = 3
CursorBlinkRate = 530
DoubleClickSpeed = 452
Programs = com exe bat pif
Documents =
DeviceNotSelectedTimeout = 15
TransmissionRetryTimeout = 45
KeyboardDelay = 2
KeyboardSpeed = 31
ScreenSaveActive = 0
ScreenSaveTimeOut = 120
DosPrint = no
device = WinFax,WinFax,FaxModem
[ports]
LPT1: =
LPT2: =
LPT3: =
COM1: = 9600,n,8,1,x
COM2: = 9600,n,8,1,x
COM3: = 9600,n,8,1,x
COM4: = 9600,n,8,1,x
EPT: =
FILE: =
LPT1.DOS =
LPT2.DOS =
FaxModem = FaxModem
[PrinterPorts]
HP LaserJet 5L (PCL) = hppcl5g,LPT1:,15,45
WinFax = WinFax,FaxModem,15,45
[devices]
HP LaserJet 5L (PCL) = hppcl5g,LPT1:
WinFax = WinFax,FaxModem
Selected WINFAX.INI Settings
[WinFax Importers]
Windows Bitmap (*.bmp) = BMP,DTIFLBMP.DLL,*.BMP
Windows Metafile (*.wmf) = WMF,DTIFLWMF.DLL,*.WMF
TIFF (*.tif) = TIF,DTIFLTIF.DLL,*.TIF
PC Paintbrush (*.pcx) = PCX,DTIFLPCX.DLL,*.PCX
GEM Image (*.img) = IMG,DTIFLIMG.DLL,*.IMG
GEM Metafile (*.gem) = GEM,DTIFLGEM.DLL,*.GEM
Mac Paint (*.bin) = PNT,DTIFLPNT.DLL,*.BIN
Encap. Postscript (*.eps) = EPS,DTIFLEPS.DLL,*.EPS
Gr. Interchange (*.gif) = GIF,DTIFLGIF.DLL,*.GIF
WinFax (*.fxs) = FXS,DTIFLFXS.DLL,*.FXS
[General]
FontMapUnit = 5
Show Thumbnails = Yes
AutoShowKeyDialog = No
PreviewFax = No
AutoAddAttachments = Yes
Dial Control = All Events
Volume = Low
Speaker Mode = Connect
Dial Mode = Tone
Partial Match = Yes
Use cover text = No
logo =
Cover Font = Normal
XGrid = 0000000040
YGrid = 0000000040
HidePollingSeparator = 0
RegInitString = AT&FB0E0V1M1L2X4&D2S7=55\
Fax Device = Class1
MenuHook = 0
ComPort = COM4
ECM = 1
HdwFlowControl = 0
Modem = AT&F&C1&D2S7=55\
Terminate = ATZ\
NewLanBreakDown = 0
ActiveWindow = 1
PageUnits = inches
PageSize = Half Page (5.5 inch)
CreditCardLongAccess =
CreditCardIntlAccess = 011
ECMFaxSend = 0
MaxTxRate = 14400
MinTxRate = 9600
Retries = 2
Retry Time = 90
ModemMaxRate = 14400
****************************************
C:\AUTOEXEC.BAT
****************************************
rem ---------------------- MTM ATAPI CD-ROM ----------------------
LH /L:1,36224 C:\DOS\MSCDEX.EXE /D:MTMIDE01 /M:10
rem ---------------------- MTM ATAPI CD-ROM ----------------------
LH /L:0;1,45456 /S C:\DOS\SMARTDRV.EXE /X
@ECHO OFF
PROMPT $p$g
PATH C:\WINDOWS;C:\DOS
PATH=C:\QBACKUP;%PATH%
SET TEMP=C:\DOS
LH /L:1,13984 C:\DOS\SHARE.EXE
****************************************
C:\CONFIG.SYS
****************************************
DEVICE=C:\DOS\HIMEM.SYS
DEVICE=C:\DOS\EMM386.EXE NOEMS
BUFFERS=10,0
FILES=50
DOS=UMB
LASTDRIVE=M
FCBS=16,0
DEVICEHIGH /L:1,12048 =C:\DOS\SETVER.EXE
DOS=HIGH
STACKS=9,256
rem ---------------------- MTM ATAPI CD-ROM ----------------------
[COMMON]
DEVICEHIGH /L:1,15488 =C:\MTM\MTMCDAI.SYS /D:MTMIDE01
rem ---------------------- MTM ATAPI CD-ROM ----------------------
****************************************
System Tests [Sep 22 1998 -- 10:54]
****************************************
486 processor or higher detected
Math co-processor present
386 Enhanced Mode
Windows Version 3.10 or higher
DOS Version 6.22
Physical Memory: 7,808 kb (reported by CMOS)
Windows Memory Information:
Free memory: 1,920 kb
Total memory: 5,404 kb
Swap file size: 20,440 kb
USER Resources free: 88%
GDI Resources free: 80%
Network type: Not Installed or Unknown
Verifying Network type: Not Installed
SYSTEM.INI file size is 2,642 bytes
WIN.INI file size is 12,435 bytes
SHARE is loaded
TEMP environment variable set to TEMP = C:\DOS
Environment Settings:
COMSPEC=C:\COMMAND.COM
PROMPT=$p$g
PATH=C:\QBACKUP;C:\WINDOWS;C:\DOS
TEMP=C:\DOS
windir=C:\WINDOWS
Active Tasks:
C:\YOURWAY\QUIKMENU.EXE
C:\WINDOWS\PROGMAN.EXE
C:\WINFAX\DELTEST.EXE
Drive Information:
A: Floppy Disk
C: Hard Disk (736,448 kb free)
D: CD-ROM
****************************************
Test Summary:
****************************************
Fax/modem on COM4 is Class 1
A Class 1 modem supports the following WinFax PRO functions:
Sending and receiving faxes, Fax-a-File, Remote Retrieval, Delrina
Fax MailBox, Delrina Fax Broadcast
System: 486 processor or higher detected
Windows: Version 3.10 or higher, 386 Enhanced Mode
Resources: USER 88% GDI 80%
****************************************
Customer Information
****************************************
Name: Axel Julius Epple
Company: ARISTO Corporation
Phone Number: 401-435-3717 Ext. 60
Fax Number: 401-435-7093 Ext. 22
Present Location: Office
Area Code: 401
Registration Number: 1338-1600-3171
Brett Simpson [Symantec]
Please go through the following steps to try and resolve your issue.
1. Check for temp files.
Windows and many Windows applications create temporary files.
Sometimes these temporary files can become damaged or they are not
deleted when they should be. This often occurs if you reboot or turn
off your computer without properly exiting Windows. To ensure damaged
or unnecessary temporary files do not become a problem, you should
routinely delete temporary files.
- Close Windows if it is running. At the DOS prompt, type:
SET ...and press ENTER.
Note the subdirectory identified in the TEMP= line. Go to that
subdirectory and delete all temporary files.
- At the DOS prompt, type:
DEL *.TMP ...and press ENTER.
- If the TEMP= line is not set, delete all temporary files in your
WINDOWS and WINDOWS\SYSTEM subdirectories.
2. Run CHKDSK or SCANDISK to check for file corruption.
- If you have DOS 6.0 or lower, exit Windows and type CHKDSK /F at
the DOS
prompt from your root directory.
- If you have DOS version 6.2, run SCANDISK and do a complete surface
scan.
To do this, exit Windows and type CD\. Then type SCANDISK at the DOS
prompt.
Note: Before using these utilities, please consult your DOS User's
Guide.
3. Disable any screen savers or memory resident anti-virus programs.
These programs can conflict with WinFax. Anti-Virus programs are
usually started in the AUTOEXEC.BAT, CONFIG.SYS, and WIN.INI files.
Before making any changes to any file, be sure to create a backup copy
of the file.
- Edit the AUTOEXEC.BAT and CONFIG.SYS files by typing REM in front of
any
lines that could load an anti-virus program. Examples of these files
are NAV (Norton Anti-Virus) and PC Tools.
- In the WIN.INI file, look on the LOAD= and RUN= lines and disable
any
files that relate to screen savers, antivirus programs or Quicken
Billminder by typing REM or a semi-colon (;) at the beginning of the
line.
- You can also disable standard Windows screen savers from the Desktop
icon
in the Windows Control Panel.
Note: The After Dark and Intermission screen savers will not
interfere
with WinFax if you disable their IRQ monitoring option. See Technical
Note #2030 for more information on screen savers.
4. Eliminate any other memory resident programs.
Some files are automatically loaded by your AUTOEXEC.BAT and
CONFIG.SYS files. Before making any changes to either file, be sure
to create a backup copy of the file.
- To edit these files in DOS, type:
CD \
EDIT AUTOEXEC.BAT or EDIT CONFIG.SYS
- To edit these files in Windows, run SYSEDIT from the Windows
Accessories
group. It automatically opens SYSTEM.INI, WIN.INI, CONFIG.SYS and
AUTOEXEC.BAT. Select the file you want to edit and look for programs
that load into memory. Type REM or a semi-colon (;) at the beginning
of any lines that load a memory resident program.
5. Check Windows Swap File.
Check to make sure that you have created a permanent Windows swap
file. - In the Windows Control Panel, choose the 386 Enhanced icon.
- Click on Virtual Memory and this will show you the setting for your
swap
file. Make sure the file is at least 5000 KB in size, Permanent and on
an uncompressed drive.
If the 386-Enhanced icon is not present in the Windows Control Panel,
this indicates that you are running Windows in STANDARD mode and do
not have access to Virtual Memory in Windows. Windows programs
operate more efficiently when Virtual Memory is available, as does
WinFax.
Note: The OCR feature in WinFax will not run unless you are running
Windows
in Enhanced mode with a correct Permanent SWAP file setup.
6. Run DELTEST.EXE (available with WinFax PRO 4.0).
Run the Delrina TEST Utility. Double click the Delrina TEST icon in
the WinFax group. Run all modem, system and settings tests. The
utility will generate DELTEST.LOG, containing all test results, which
you can print or fax.
7. Set Your Transmission Speed
a. From the Setup menu, choose Fax/Modem. The Fax/Modem Setup dialog
appears.
b. In the Maximum Transmit Rate field select Fast As Possible. In
the Minimum Transmit Rate field select 2400 bps.
c. Click OK.
8. If you are using Windows for WorkGroups please ensure that the
comm driver you are using is from Microsoft. In your System.ini file
under the [Boot] section please ensure that the line Comm.drv= is
"Comm.drv=Comm.drv". If you are not using Windows for WorkGroups
comm.drv should = "WFXCOMM.DRV".
9. Try turning off Error Correction Mode.
In the Setup menu select Fax/Modem. There are two lines Use ECM for
Fax Reception/BFT and Use ECM for Fax Sending. Make sure that neither
of these options have an X in the box before them. Next, there are
two lines in the [General] section of the WinFax.ini file that you
should edit. ECMFaxSend= and ECM=, both of these lines should =0.
If the problem persists please send me the following information:
What modem are you using and what model? What is the error message
you are receiving? What version of Windows are you running and if
3.11 is it Workgroups? What processor are you running? How much RAM
do you have? What size Swap file do you have set up? Please post the
results of your Delrina Test (DelTest.exe) in the News Group.
Sincerely,
Brett Simpson [Symantec Corp.]
Please continue to post your messages to the public discussion groups, as Symantec does not provide support via private email.
If you have difficulty getting a response, please read the following article:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414
For free technical support newsletters, Knowledge Base support articles, our Online Support Genie, and FAQs, visit our WinFax support page: