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Cannot delete send log

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MIKE PEARN

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Sep 2, 1998, 3:00:00 AM9/2/98
to
Using Winfax 4.0 on Windows 3.1.
I cannot delete the send log of sent faxes - when I click on Send Log
button, the "counter" only (and very slowly) goes up to 75 percent
and than stops.

I can only get out of this error by re-setting the computer.

This means I cannot use the send log to delete sent faxes, or to
check if faxes have failed.

I have used Delrina test system with no success.

If I have to re-install, how can I be sure that my phone books and
archived faxes will not be lost, and that I will not have to set them
up again?

Please advise your answer by return - thanks

M K Pearn
East European
2/9/98

Brett Simpson [Symantec]

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Sep 3, 1998, 3:00:00 AM9/3/98
to
Mike,

Try renaming the STATUS.FTM file with the extension .OLD. This will
reset the logs to a default state.


Sincerely,

Brett Simpson [Symantec Corp.]

Please continue to post your messages to the public discussion groups, as Symantec does not provide support via private email.

If you have difficulty getting a response, please read the following article:

http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414

For free technical support newsletters, Knowledge Base support articles, our Online Support Genie, and FAQs, visit our WinFax support page:

http://www.symantec.com/techsupp/winfax.html

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