Incoming faxes are being logged into Received and Sent logs
Dick Lambert
logs. If I delete either entry the other is also deleted. If I move
either entry to a third folder both the Received and Sent entries are
deleted. This started when my monitor went dead. Being blind I
repeatedly used ALT F4 in an attempt to exit all open apps and then
just shut down the machine without really knowing if I had
successfully exited or not.
Ann Lorenc [Symantec]
wrote:
Hi,
You may have to reinstall, but first try scandisk and defrag, as well
as removing unnecessary temp files.
Ann Lorenc[Symantec Corp.]
Technical Support Analyst
Online Services
Symantec Corporation
Please continue to post your messages to the public discussion groups as Symantec does not provide support via private e-mail.
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Dick Lambert
received messages, phonebooks etc? Also what files would I need to
save to eliminate the need to completely re-enter my custom settings?
Isn't there some kind of reindexing that done when WinFax files get
corrupted?
Brett Simpson [Symantec]
Please go through the following:
Subject: Sanitization Procedure for WinFax
Use this procedure to remove all files and references relating to
previous
versions of WinFax from your system, prior to your installation of
WinFax
PRO 4.0.
Note: These procedures work for all versions up to and including
WinFax PRO
4.0, except the French market version, marketed as 'DelFax PRO'.
STEP ONE - LOCATE THE INSTALLATION
==================================
Search the drive for WinFax, if you are not sure of its location, or
if you
possibly have multiple installations. To search for WinFax, type the
following at the DOS prompt from the root directory of your hard drive
(for
example, C:\>> ):
DIR FAXMNG.EXE /S
Try this on each hard drive partition (C:, D: etc..). If found, the
directory where WinFax is located will be reported.
STEP TWO - SAVE YOUR DATA FILES
===============================
WinFax PRO 3.0, WinFax PRO 3.0 for Networks, WinFax PRO 4.0
-----------------------------------------------------------
If you have a previous installation of WinFax PRO 3.0, WinFax PRO 3.0
for
Networks or WinFax PRO 4.0, back up all files in the WinFax
directories. For
example:
C:\WINFAX\OLD\
C:\WINFAX\DATA\
C:\WINFAX\COVER\
C:\WINFAX\MACROS\
Use the following commands, with the appropriate directories
substituted if
your WinFax directories differ from the ones listed:
MD C:\BAKWFX
MD C:\BAKWFX\OLD
MD C:\BAKWFX\DATA
MD C:\BAKWFX\COVER
MD C:\BAKWFX\MACROS
COPY C:\WINFAX\OLD\*.* C:\BAKWFX\OLD
COPY C:\WINFAX\DATA\*.* C:\BAKWFX\DATA
COPY C:\WINFAX\COVER\*.* C:\BAKWFX\COVER
COPY C:\WINFAX\MACROS\*.* C:\BAKWFX\MACROS
STEP THREE - REMOVE THE DIRECTORIES
===================================
Delete the WinFax directories. For example:
C:\WINFAX
C:\WINFAX\OLD
C:\WINFAX\DATA
C:\WINFAX\COVER
Use the following commands, with the appropriate directories
substituted if
your WinFax directories differ from the ones listed:
DEL C:\WINFAX\*.*
DEL C:\WINFAX\OLD\*.*
DEL C:\WINFAX\DATA\*.*
DEL C:\WINFAX\COVER\*.*
RD C:\WINFAX\OLD
RD C:\WINFAX\DATA
RD C:\WINFAX\COVER
RD C:\WINFAX
STEP FOUR - REMOVE DELRINA FAX PRODUCT FILES FROM WINDOWS INSTALLATION
======================================================================
Delete the following files from your WINDOWS\SYSTEM subdirectory. Use
the
following commands, with the appropriate directories substituted if
your
Windows directories differ from the ones listed:
DEL C:\WINDOWS\SYSTEM\WINFAX.DRV
DEL C:\WINDOWS\SYSTEM\WFXCTL.DLL
Leave the following WinFax file in your WINDOWS\SYSTEM subdirectory.
This
file should not be deleted in case it is referenced in the SYSTEM.INI
file.
(It will not affect a re-installation if it is present). For example:
C:\WINDOWS\SYSTEM\WFXCOMM.DRV
Delete the following files from your WINDOWS directory. Use the
following
commands, with the appropriate directories substituted if your Windows
directory differ from the one listed:
DEL C:\WINDOWS\TWAIN.DLL
DEL C:\WINDOWS\FAXMNG.EXE
DEL C:\WINDOWS\MOD.EXE
DEL C:\WINDOWS\VIEWER.DLL
DEL C:\WINDOWS\RXDLL.DLL
DEL C:\WINDOWS\HELPHK.DLL
DEL C:\WINDOWS\WINFAX.HLP
DEL C:\WINDOWS\WINFAX.GRP
DEL C:\WINDOWS\WINFAX.INI
DEL C:\WINDOWS\WFCOVER.DLL
DEL C:\WINDOWS\WFVIEW.DLL
DEL C:\WINDOWS\WFX*.*
You may not find all of the files listed above.
STEP FIVE - REMOVE DELRINA FAX PRODUCT WIN.INI REFERENCES
=========================================================
Use Windows SYSEDIT to edit your WIN.INI file. Double click the
SYSEDIT icon
in the Windows Accessories group or choose Run from the File menu and
type
SYSEDIT.EXE at the command line. This program will automatically
create a
backup copy of your original WIN.INI file (called WIN.SYD) in case you
make
a mistake.
Completely remove the following sections from your WIN.INI file:
[WINFAX]
[ANYFAX]
[WFXPBLINKS]
Remove the following statements from the [Devices] section of your
WIN.INI
file:
WINFAX=WINFAX,COM2:
WINFAX=WINFAX,FAXMODEM
Remove the following statements from the [PrinterPorts] section of
your
WIN.INI file:
WINFAX=WINFAX,COM2:,15,45
WINFAX=WINFAX,FAXMODEM,15,45
Remove the following statements from the [Extensions] section of your
WIN.INI file:
cvp=C:\WINFAX\wfcover.exe ^.cvp
fxs=C:\WINFAX\wfview.exe ^.fxs
fxd=C:\WINFAX\wfview.exe ^.fxd
fxr=C:\WINFAX\wfview.exe ^.fxr
fxm=C:\WINFAX\wfview.exe ^.fxm
Remove the following statements from the [Ports] section of your
WIN.INI
file:
FaxModem=FaxModem
STEP SIX - DELETE THE WINFAX ICONS AND PROGRAM GROUP
====================================================
From Windows Program Manager:
- Select an icon from the WinFax program group and press the delete
key.
- Repeat for all of the WinFax icons.
- Minimize the WinFax program group and press the delete key.
STEP SEVEN - Re-install WinFax Pro 4.0
STEP EIGHT - RETRIEVING BACKED UP DATA FROM WinFax PRO 4.0, AFTER
REMOVING
PREVIOUS VERSION OF WinFax
==========================================================================
Location of Backed Up Data
------------------------------------------------------------
| Data Type | WinFax 2.0 family | WinFax 3.0/4.0 family |
|----------------------------------------------------------|
| Attachments | C:\BAKWFX2 | C:\BAKWFX\DATA |
| Logs | C:\BAKWFX2 | C:\BAKWFX\DATA |
| Phonebooks | C:\BAKWFX2 | C:\BAKWFX\DATA |
| Cover Pages | n/a | C:\BAKWFX\COVER |
------------------------------------------------------------
Attachments
-----------
To access Attachments after installation, copy ATTACH.DB and the *.FX*
files to your new WINFAX\DATA directory from the appropriate directory
listed above. They should be automatically recognized. If they can not
be
accessed it is likely that the ATTACH.DB file is corrupted, or
missing. In
that case, add the attachments using New Attachment in the Attachments
window.
Logs
----
To access logs, copy the *.FTM files to the WINFAX\DATA directory from
the
appropriate directory listed above. Select New Folder from the log
window
and use Select from the New Archive Folder dialog to choose the *.FTM
file
you require.
Phonebooks
----------
To recover Phonebooks, copy all the DBF files to the WINFAX\DATA sub
directory from the appropriate directory above. Select an existing
phonebook
and choose the Import option from the right click menu. From the
Import
Phone Records dialog, select the appropriate type of format (such as
dBase
III/IV). If this file is corrupt and it was originally a WinFax Lite
or 2.0
phone book, copy the PBK file and import it, again selecting the
appropriate
type of format.
Cover Pages
-----------
To restore cover pages, copy the *.CVP files to the WINFAX\COVER
directory
from the appropriate directory above. Create a new cover page folder
or
select an existing folder to store the recovered pages. Select New
Cover
Page from the cover pages window and use Select from the New Cover
Page
dialog to choose the *.CVP file you require.
Sincerely,
Brett Simpson [Symantec Corp.]
Please continue to post your messages to the public discussion groups, as Symantec does not provide support via private email.
If you have difficulty getting a response, please read the following article:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414
For free technical support newsletters, Knowledge Base support articles, our Online Support Genie, and FAQs, visit our WinFax support page: