External phonebooks
Mark Fleming
after going from 3.1 to Windows 98. I finally gave up and started
over again from scratch on my phone book. Even this didn't work
(well, it worked for about two weeks, then I got the message again
even though I had not added any new names for several days). I have
reinstalled WinFax Pro 4.0 twice. The existing (new) phonebook
appears once when first booted up after re-installation, but when
booted again after shutting 4.0 down, I get the error message. I
can't leave it on all the time because I also use the modem to go
online. Do any of the available downloads help? What do I do?
Mark Fleming
Brett Simpson [Symantec]
Please try the following:
1. Windows 98 and many Windows applications create temporary files.
These files should be automatically deleted by Windows 98 when you
shut down Windows 98 properly. If not deleted, these files may cause
problems.
- Click the Start button and select Shut Down. The Shut Down Windows
dialog appears.
- Select Restart the Computer in MS-DOS Mode?, then click Yes.
- At the DOS prompt, type:
set
... and press ENTER.
Use the Change Directory command to move into the directory indicated
by the line that says TEMP=.
- Once you are in that directory, type:
DEL ~*.TMP
... and press ENTER.
(Adding the tilde (~) character to this command ensures that you
delete Windows temporary files only.
2. Run Windows 98 ScanDisk to check for file corruption.
- From the Task Bar, select Programs, Accessories, System Tools,
ScanDisk.
- Highlight the drive you want to check. In the Type of test section
enable Thorough. Click Start .If errors are detected, refer to your
Windows 98 manual for more information.
- Once finished, ScanDisk provides the results of its scan. Click
Close twice. Then click OK to return to the Windows 98 desktop.
3. Run Windows 98 disk defragmenter program to clean up any file
fragmentation.
- From the Task Bar, select Programs, Accessories, System Tools, disk
defragmenter.
- Select the drive to be defragmented.
- Click on the advanced options button.
- Select full defragmentation of both files and free space.
4. Close WinFax.
- Open a DOS Window
- Use the Change Directory command to move into the WinFax\data
directory .
- Once you are in that directory, type:
DEL *.TMP
... and press ENTER.
Type EXIT and press ENTER.
Sincerely,
Brett Simpson [Symantec Corp.]
Please continue to post your messages to the public discussion groups, as Symantec does not provide support via private email.
If you have difficulty getting a response, please read the following article:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414
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