My Record

[Nancy Stavnes]

Configuration Information:
Network: --Other--

I have a user that has ACT for Windows version 3.05. Her database is
located on a sharded NT drive. She has more than one "My Record" and
I'd like to clean that up. Everytime I try to, I get an error
message.

Also, each sales rep has their own database. Now we are in the
process of transferring accounts(contacts) from one inside sales rep
to another. How do we easily transfer the contacts from one database
to the other?

I need your help.

[Patti Fort [Symantec]]

On 25 Sep 1998 16:26:22 GMT, Nancy Stavnes
<xnancy....@anixter.com> wrote:

Hello Nancy,

>I have a user that has ACT for Windows version 3.05. Her database is
>located on a sharded NT drive. She has more than one "My Record" and
>I'd like to clean that up. Everytime I try to, I get an error
>message.

This article will help you with the duplicate 'My Record'.

Title: 'Removing One Copy of a Duplicated My Record in a Database.'
Document ID: 1998224143250
Web URL:
http://service1.symantec.com/SUPPORT/act.nsf/docid/1998224143250

>
>Also, each sales rep has their own database. Now we are in the
>process of transferring accounts(contacts) from one inside sales rep
>to another. How do we easily transfer the contacts from one database
>to the other?

You can export a database or a group of contacts within a database
using File, Data Exchange, Export.

These documents explain various aspects of the Export feature.

Title: 'Exporting a Selected Group to Another Database While
Maintaining Group Information'
Document ID: 1997521164817
Web URL:
http://service1.symantec.com/SUPPORT/act.nsf/docid/1997521164817

Title: 'Importing, Exporting, and Synchronizing Groups'
Document ID: 1996111133536
Web URL:
http://service1.symantec.com/SUPPORT/act.nsf/docid/1996111133536

Let us know if we can be of further assistance.

Patti Fort [Symantec]
ACT! Technical Support
Symantec Corporation

Please continue to post your messages to the public discussion groups
as Symantec does not provide support via private email.

If you have difficulty getting a response, please read the following
article:

http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414

For free technical support newsletters, Knowledge Base support
articles, our Online Support Genie, and FAQs, visit our ACT! support
page:

http://www.symantec.com/techsupp/act.html