UNHANDLED EXCEPTION ERROR

[NEIL]

Configuration Information:
Network: --Other--

WHEN SAVING AN ERROR OCCURS "UNHANDLED EXCEPTION
DETECTED[CODE:OXCOOOOOO5 ACT.EXE:135AB3]
APPLICATION WILL BE TERMINATED"

SYSTEM THEN REBBOTS

[Paul Carter [Symantec]]

Note: Please do not post in all caps as it is hard to read.
Thank You.
>>>

Hello Neil,

What version does the Help /About ACT! show that you have?

Is this computer a stand alone or networked computer? If networked,
is ACT! installed Locally?

What Save function are you doing when the error occurs.?

Does it happen when a different dB is open?
>>>

Looking forward to your reply.

Paul Carter [Symantec]
ACT! Technical Support
Symantec Corporation
>>><<<

Please continue to post your messages to the public discussion groups
as Symantec does not provide support via private email.

If you have difficulty getting a response, please read the following
article:

http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414

For free technical support newsletters, Knowledge Base support
articles, our Online Support Genie, and FAQs, visit our ACT! support
page:

http://www.symantec.com/techsupp/act.html
>>><<<

[Neil Burke]

Hi Paul,
I hope you don't receive this twice. Fun and games at this end!!
In response to your response the following,
1. Act version 3.0.8 english UK
2. Stand alone Compaq 486/66 16MB
3. After the user amends contact details she does FILE - SAVE.
4. This does not happen with the act demo database.

I've reindexed and compressed the database, more than once.
ACTDIAG reports all's well.

Hope this helps.
And UPPER and lower case!!

Thanks for your help

Neb

[Patti Fort [Symantec]]

On 25 Sep 1998 08:53:17 GMT, Neil Burke <xn.b...@htf.org> wrote:

>In response to your response the following,
>1. Act version 3.0.8 english UK
>2. Stand alone Compaq 486/66 16MB
>3. After the user amends contact details she does FILE - SAVE.
>4. This does not happen with the act demo database.
>
>I've reindexed and compressed the database, more than once.
>ACTDIAG reports all's well.

Hello Neil,

The key is ACTDEMO does not produce the same error.

This document includes the process of deleting index files and
reindexing the database.

Title: 'I Suspect My Database is Damaged. How Do I Repair It In ACT!
3.0?'
Document ID: 1997624174635
Web URL:
http://service1.symantec.com/SUPPORT/act.nsf/docid/1997624174635

If you continue to have problems with the database after deleting
index files and reindexing you can create a new database and
synchronize the existing database with the new one. Then work with the
new database, archiving the existing one.

This document explains how to synchronize two databases.

Title: 'How to Synchronize a Database with Another Database'
Document ID: 199753013368
Web URL:
http://service1.symantec.com/SUPPORT/act.nsf/docid/199753013368

Let us know if we can be of further assistance.

Patti Fort [Symantec]