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Re-install problems with ACT 2.0

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Mike Delisle

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Mar 13, 1998, 3:00:00 AM3/13/98
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Configuration Information:
Network: --None--
------------------------------------------------------------

A customer had been using Act 2.0 on a 486-50 system. Just yesterday
they had deleted the directory with the executable file on it. Upon
re-installing the program, the executable "actwin2.exe" would not
come back. I tried to install the program on my laptop, after
putting the diskette files on the hard drive under a loader
directory, and had the same problem. I had even used their backup
copy of Act 2.0. How can I get this to work again??? I've even
tried to install under a new subdirectory with no luck.
Help...

Chris Underwood [Symantec]

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Mar 13, 1998, 3:00:00 AM3/13/98
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On 13 Mar 1998 21:04:44 GMT, Mike Delisle <mi...@ableone.com> wrote:

>Upon
>re-installing the program, the executable "actwin2.exe" would not
>come back. I tried to install the program on my laptop, after
>putting the diskette files on the hard drive under a loader
>directory, and had the same problem. I had even used their backup
>copy of Act 2.0. How can I get this to work again??? I've even
>tried to install under a new subdirectory with no luck.

Hello Mike,

I would recommend that you backup all your databases and templates and
documents and then remove any thing that is related to the ACT! 2.0
version. There is also a INI file in the Windows directory that
should be removed. The name of the file is "Actwin2.ini". Then once
there is nothing left on the machine that pertains to ACT! 2.0 then
run the installer again. This time choose to use the Custom Install
and see if that restores the program and the ACT! executable.

Let us know how that goes.

Chris Underwood [Symantec]
Product Support Analyst
ACT! Technical Support
Symantec Corporation

For additional help with ACT! try these links:

Frequently Asked Questions at
http://service.symantec.com/faq/act3faq.html

Support Genie at http://service.symantec.com/genie/index.html

Knowledge Base at http://service.symantec.com/knowbase/

Product Enhancement requests at
http://www.symantec.com/feedback/index.html

File Download area at http://service.symantec.com/ftp/actftp.html

If you can not just click on these links, cut and paste the address
line (URL) into your browser or newsreader.

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