installing virus definitions

[Diane Hawkins]

Configuration Information:
Platform: Windows NT
Network type: Windows NT
Version of norton antivirus: 4.0

I have been able to get the login script to do the installation of
NAV on a workstation by viewing the ntlog file and reseting the
administrative impersonation.
Now I have a problem with not being able to update the virus
definitions via a logon script from the NT server.
The Navlog reads:
Norton AntiVirus update started.
Checking Norton Antivirus settings.
Error: Option files not foun don the server. Check in the NNS file
for error in location.
Checking liveupdate host file.
Error: liveupdate host file not found on the server. Check in the NNS
file for error in location.
Checking Norton AntiVirus virus definition files.
Norton Antivirus installed.
When I go to the workstation and run NAV it tells me
unable to find valid virus definitions files Please reinstall NOrton
Antivirus.
I downloaded the appropriate file from your website and extracted it
into the navdef4x folder on my server.
What gives? Why can't I update the virus definitions.
Thanks for your help.
Diane

[Michael Fischer/Symantec]

On 24 Sep 1998 16:59:32 GMT, Diane Hawkins
<xhaw...@fluidriveinc.com> wrote:

>I have been able to get the login script to do the installation of
>NAV on a workstation by viewing the ntlog file and reseting the
>administrative impersonation.
>Now I have a problem with not being able to update the virus
>definitions via a logon script from the NT server.
>The Navlog reads:
>Norton AntiVirus update started.
>Checking Norton Antivirus settings.
>Error: Option files not foun don the server. Check in the NNS file
>for error in location.
>Checking liveupdate host file.
>Error: liveupdate host file not found on the server. Check in the NNS
>file for error in location.
>Checking Norton AntiVirus virus definition files.
>Norton Antivirus installed.
>When I go to the workstation and run NAV it tells me
>unable to find valid virus definitions files Please reinstall NOrton
>Antivirus.
>I downloaded the appropriate file from your website and extracted it
>into the navdef4x folder on my server.

Hi Diane,

Thanks for writing.

I am sorry to hear you are experiencing problems.

First let's check the user's permissions. If you are running NAVNET or
NAVNET32 from a Windows NT server:
The users must have READ rights. If you are having the workstation
write to the Network Activity Log, they must also have CHANGE rights.

As another test please run the Intelligent Updater on the workstation
to see if the unable to find definitions error is resolved.

Please let me know what you find.

Michael Fischer
Senior Support Analyst
Symantec Corporation

Please continue to post your messages to the public discussion group as
Symantec does not provide support via private e-mail. Thank you.

If you have difficulty getting a response, please read the following article:

http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414

For free technical support newsletters, Knowledge Base support articles, our
Online Support Genie, and FAQs, visit our Norton AntiVirus support page:

http://www.symantec.com/techsupp/nav.html

[Michael Fischer/Symantec]

On 25 Sep 1998 16:53:44 GMT, Diane Hawkins
<xhaw...@fluidriveinc.com> wrote:

>I have checked the permissions on the NT server for the NAVNET folder
>and everyone has read access to this folder.
>I'm not sure if the workstations write to the Network Activity log.
>The NAVLOG file is set up to write to the local drive on the
>workstation if that is what you are talking about.
>I ran the intelligent updater on the individual workstation and it
>said it found NAV and updated the virus definitions.
>However when I launch NAV I still get the same error as before.
>Any new ideas???

Hi Diane,

Thanks for your reply.

Your Navlog reads:

Norton AntiVirus update started.
Checking Norton Antivirus settings.

Error: Option files not found on the server. Check in the NNS file for
error in location.

Make sure the NNS file is pointing to the correct location for the
definitions. Extract the definitions to this folder. Make sure the
end user has proper permissions to this folder.

[Diane Hawkins]

Michael,
I checked the _deflt32.nns file on the server to make sure is is
pointing to the proper location of the virus definitions. Which is
server1/navnet32/navup/navdef4x. This is where I extracted the files
to. I also tried to copy the entire contents of this directory to
the workstations drive to make sure he had access to the folder and
that worked.
So I tried logging on again and now NAVLOG says this:
Norton Antivirus update started.
Checking Norton ANitvirus settings.
Checking LiveUpdate host file.
Error: LiveUpdate host file not found on the server. Check in the

NNS file for error in location.

Checking Norton Antivirus virus definition files.
Now copying virus definition files.
Starting scan.

When I run NAV on the workstation I still get the error telling me it
is unable to find valid virus definitions Please reinstall NAV.
What Next??!!
TIA
Diane