How do I get a response from Symantec?
cfelker
Platform: --Other--
Network type: --Other--
Version of norton antivirus: --Other--
I posted a question 8/31 and have not seen a reply posted yet.
James Whitted / Symantec
Users receiving the message:
ERROR: An error occurred updating Norton AntiVirus
Please contact your network administrator
the c:\navlog.txt contains the same error message.
The .nns file has verbose=1.
The error message does not point in any specific direction.
The file and directory permissions are the same as on other working
networks. I have checked and rechecked the nns file and the login
scripts for correct paths etc...
Where else do I look?
Hi,
I have been having some problems with retrieving some messages from this
newsgroup, but recently we have worked it out.
Can you send in a copy of your NNS file? You can send that to my personal
email of jwhi...@symantec.com and I will take a look at it. I think that
something is missing in there.
Since you are running on a Windows NT network, how do you have the share
setup and what are the rights for everyone?
Let me know this and I will hope on this problem for you.
James Whitted
Sr. Support Analyst
Symantec Corporation
Please continue to post your messages to the public discussion group as
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If you have difficulty getting a response, please read the following article:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414
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