Compatibility
John Meyer/Symantec vOlunteer
> Configuration Information:
> Version: 3.5.2
> Operating system: System 8.1
> Formatting: HFS
>
> I am a reseller (apple var). Bought a G3 Desktop - 266 MHZ - for a
> client with various software packages including Norton Utilities for
> the Mac. He is running 8.1. We installed Disk Doctor and when we
> tried to train him, the software said it would not run on this
> machine. We checked the version and it is 3.5.2. Can you
> explain/help?? - Gabe
Hello Gabe:
If the machine is formatted with an HFS+ hard drive (as many of the
newer G3s are), NUM 3.5.x is not compatible with that format. Also,
Apple made changes to the boot ROMs on these machines such that they
will not boot from the enabler on the CD ROM.
Contact Symantec Customer Service about exchanging the NUm 3.5.x
software for the new NUM 4.0 product (HFS and HFS+ compatible) that
released the other day. It is the appropriate version for the G3.
The number is 800-441-7234.
JOhn Meyer/Symantec Volunteer
> Configuration Information:
> Version: 3.5.3
> Operating system: System 8.1
> Formatting: HFS+
>
> About a month ago, this web page stated that the users of
> 3.5.3 would have a solution to the HFS+ problems of NU.
> Now I see nothing about it, instead a got a mailing which
> offers me an upgrade for $50.00 (more than the original
> cost of 3.5.3) and the offer says it is 'HFS+ compatible'
>
> I note that 3.5.3 was also 'HFS+ compatible', so my question
> is 1) do you intend to honor your previous promise to
> fix the bugs in 3.5.3 and 2) What features of NU 4.0 do work
> on HFS+ and which do not?
>
> I see from other postings that definitely not all features
> work, a definitive list would be useful.
>
> Aubrey
Hi Aubrey:
I guess I have to say that I never saw anything abhout NUM 3.5.3.
being "HFS+" compatible. All of the literature I saw said OS8.1
compatible.
There is no way to "update" NUm 3.5.x to HFS+ compatibility. The
system was designed back under OS7.6.1 and the entire software is
"broken" when it comes to HFS+. It required starting over - which is
what NUM 4.0 is all about.
NUM 4.0 (all parts) are completely HFS and HFS+ compatible.
aubrey
Sorry, but can you say that "everything works correcty" on
HFS+ at least as well as 3.5 does on HFS. You were not
very specific. My interpretation of compatible only means
that it does not break anything. My question is "does it
work?" Especially disk doctor and optimization...
Thanks
Aubrey
Stephen Zeffren/Symantec
aubrey wrote:
>
>
> Sorry, but can you say that "everything works correcty" on
> HFS+ at least as well as 3.5 does on HFS. You were not
> very specific. My interpretation of compatible only means
> that it does not break anything. My question is "does it
> work?" Especially disk doctor and optimization...
>
> Thanks
> Aubrey
Hello Aubrey,
There woldn't have been much point to us releasing NUM 4.0 if it wasn't as
effective on HFS+ volumes as 3.5 was for HFS.
In fact, NUM, and NDD specifically, is much advanced over NDD 3.5 for both
HFS and HFS+ volumes, fixing issues faster and more efficiently than
before. As with any new program, we're seeing issues that need more work
(please check the NUM 4.0 newsgroup for current issues customers are
having) but, as with NUM 3.5 (updated 2 times), I'm sure we'll see updates
to 4.0 that continue to improve it's error-fixing ability as time goes on.
I hope that helps. Please let me know if you have additional concerns or
questions.
--
Regards,
========================================================================
Stephen Zeffren [Symantec Corporation] Macintosh Technical
Support
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