Shame on you
Scott Crawford-Edgington
Mary Jane Gavenda wrote:
> Configuration Information:
> Version: NDD Pro 1.1
> Application: DiskDoubler
> Operating system: System 8.1
>
> I have recently purchased a G3 preinstalled with OS8.1 and I cannot
> believe you are no longer supporting DD. I HAVE 3-4 YEARS WORTH OF
> DATA ARCHIVES IN THIS FORMAT! I only hope to the heavens that the
> expander will work otherwise I am completely screwed! Of course,
> given your total disregard for your user base, how do I know that
> expander will even work with any future OS upgrades? Are you planning
> on at least keeping that module usable?
>
> This is the second time you have left me out in the cold--I was also
> a mactools user. Buying out all your competitors and then not
> supporting those products should be ILLEGAL!
>
> Shame on you people--it is beyond me why anyone would ever buy
> another symantec product again given your track record.
Hello Mary Jane Gavenda,
Norton DiskDoubler Pro is incompatible with and unsupported under OS
8.x. We have no plans to make changes to NDD Pro that will alter or
increase the existing, limited functionality but we do appreciate your
comments. Below are some notes about running NDD Pro under OS 8.x.
Keep in mind, however, that we do not recommend running NDD Pro with OS
8.x and we do not provide support for the configuration.
-CopyDoubler no longer works under OS8 and must be removed.
-The DiskDoubler(DD) Finder menu no longer works under OS8 and must be
removed.
-AutoDoubler (AD) works with the following caveats: it no longer
decompresses in the background. Instead, when AutoDoubler compressed
files are double-clicked, it will call the Disk Doubler (DD) program and
expand the file through that program in the foreground. Also, files
compressed automatically with AutoDoubler must be decompressed before
being copied to another volume. NOTE: Files compressed with the
DiskDoubler application will copy fine. Files expanded in this manner
won't automatically re-compress immediately after being closed, but they
will re-compress automatically when they fall under the set AD scheduled
compression time.
-DiskDoubler Expand (a freeware expander included with the Norton Disk
Doubler Pro program) continues to function under OS8 and can expand
files compressed with AutoDoubler or DiskDoubler (including archives or
.sea files).
-The DiskDoubler application can still create .sea or archive files but
you must run DiskDoubler manually rather then rely on the DD Finder menu
extension (as mentioned above).
--
Sincerely,
========================================================================
Scott Crawford-Edgington [Symantec Corporation]
Macintosh Technical Support
Please continue to post your messages to the public discussion groups as
Symantec does not provide support via private email.
If you have difficulty getting a response, please read the following
article:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414
For links to our other technical support options, including newsletters,
Knowledge Base
support articles, our Online Support Genie, and FAQs, visit our main
support page:
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========================================================================
Joel Siegel
> -The DiskDoubler application can still create .sea or archive files but
> you must run DiskDoubler manually rather then rely on the DD Finder menu
> extension (as mentioned above).
>
> --
> Sincerely,
> ========================================================================
>
> Scott Crawford-Edgington [Symantec Corporation]
> Macintosh Technical Support
....and you respond to a (former) customer's message with a goddam
form letter. Just brilliant. This is tech support?
The "We do not recommend running NDD with OS8.x" is particularly
insulting. I ask, what's a G3 owner supposed to do? Take their
backup media to a friend who is still running 7.x and expand there?
Couldn't you at least write a *supported* product that will enable
users to expand their files that they've archived over the years?
Jeez, you've made enough money off us, I should think the Symantec
bean counters should have at least have "limited functionality" to
their brains when it comes to customer loyalty.
Scott Crawford-Edgington
Joel Siegel wrote:
> [snip]
>
> ....and you respond to a (former) customer's message with a [expletive
> deleted]
> form letter. Just brilliant. This is tech support?
>
> The "We do not recommend running NDD with OS8.x" is particularly
> insulting. I ask, what's a G3 owner supposed to do? Take their
> backup media to a friend who is still running 7.x and expand there?
>
> Couldn't you at least write a *supported* product that will enable
> users to expand their files that they've archived over the years?
> Jeez, you've made enough money off us, I should think the Symantec
> bean counters should have at least have "limited functionality" to
> their brains when it comes to customer loyalty.
Hello Joel Siegel,
Within the posted response you may not have noticed that you can still
uncompress files with DiskDoubler. Let me quote the relevant bullet item:
-DiskDoubler Expand (a freeware expander included with the Norton Disk
Doubler Pro program) continues to function under OS8 and can expand files
compressed with AutoDoubler or DiskDoubler (including archives or .sea
files).
Symantec does appreciate all comments positive and negative. However, in the
future, please refrain from using profanity.
--
Sincerely,
========================================================================
Scott Crawford-Edgington [Symantec Corporation] Macintosh
Technical Support
Please continue to post your messages to the public discussion groups as