Urgent need to undouble files

[Steven Locke, MD]

Configuration Information:
Version: --Other--
Application: DiskDoubler
Operating system: System 8.1

I am a physician and I have files that were compressed between 1992
and 1995 with a combination of the Sigma Designs DoubleUp card and
DiskDoubler (Salient, Fifth Generation Systems). These include
patient medical records. Now I have a PowerMac 7100 which has a NUBUS
slot but with OS 8.1, can no longer decompress the files. There is
critical patient information in those files. If you have no
solution, can Symantec at least direct users to third-party vendors
who will decompress data sent to them and return it? You could even
set this up as a fee-for-service TS feature for an orphaned product.
Could I not put the data on a Zip drive disk and mail it to someone
who could decompress it? Or can you write a software utility that
will decompress the files?

As a computer magazine editor, I find it incredible that you would
cut off support for a product like this and leave people stranded
with inaccessible data and no alternative offered. (I think you may
even be leaving yourselves open to a class action law suit.)

Steven Locke, MD
M.D. Computing Magazine

[Scott Crawford-Edgington]

Steven, Locke, MD wrote:

Hello Steven Locke, MD,

You can download a tool that will uncompress your files called DD
Expand. It can be found here, as part of the DoublerTools:

ftp://ftp.symantec.com/public/english_us_canada/products/disk_doubler_pro/ver1/updates/doublertools.sea.hqx.

--
Sincerely,
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Scott Crawford-Edgington [Symantec Corporation]
Macintosh Technical Support

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