Cannot boot from floppy, Disklock on IIsi
Eric P. Anderson
Version: --Other--
Operating system: System 7.x
Hello,
I am involved in administration of Macintosh computers for an
elementary school. A short while ago, a Macintosh IIsi was donated
to us, but the person at the company who donated it had left the
company and did not provide a password. I do not know what version
of DiskLock this is as no documentation came with the computer, and
the startup prompt does not display a version. I am sure that some
variant of system 7 was installed on it, however. I tried booting
from a floppy disk, but to no avail. I don't even think it checked
for the disk when I turned the computer on, and it just got the
prompt again. This is really irritating and right now I intend to
connect the drive to a friend's pc (it is a scsi drive) and I will
erase it from there. Will that work or is there a way I can boot
from a floppy disk on the Macintosh and end this madness? I know
that some security programs can disable booting from floppies on the
Macintosh, yet your FAQ claims that a boot floppy will work. And
what about rebuilding the desktop? I didn't try that, but it seems
to me that this is a rather pointless security program if simply
rebuilding the desktop bypasses it.
Eric
Scott Crawford-Edgington
Eric P. Anderson wrote:
--
Hello Eric P. Anderson,
There are two options:
-Reformat the drive and restore data from a recent backup.
-Send the drive in for data recovery. There is a fee for this option.
For details on the recovery process and fees, please contact our phone
queue at 541-465-8484.
Any encrypted data will be lost with either option.
Sincerely,
========================================================================
Scott Crawford-Edgington [Symantec Corporation]
Macintosh Technical Support
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========================================================================
Scott Crawford-Edgington
Eric P. Anderson wrote:
--
Hello Eric P. Anderson,
There are two options:
-Reformat the drive and restore data from a recent backup. You'll need a
bootable CD, floppy or external hard drive and your formatting software
floppy disk. Boot the computer while holding the Command, Option, Shift
and Delete keys (use the Delete key above the Return key). This will
bypass the internal hard drive and boot from the system on the CD (or
the external hard disk). Then open your formatting software and
reformat the disk.
Eric P. Anderson
I cannot boot the computer from a floppy. I said that I have tried
this and it will not work. Note that we do NOT need the data. And
expecting us to pay you to remove it when we didn't even put it on
there in the first place is out and out extortion. This will
seriously make me reconsider my future business with your company.
Thank you.
Eric
Michael Souther
Eric P. Anderson wrote:
Eric:
You should be able to boot the computer from floppy, but you must hold down
command, option, shift and delete as you do so; otherwise you will get the
Disklock prompt.
If this doesn't work, it means either the floppy disk is incapable of booting
the system (wrong version of OS? damaged disk?) or the floppy drive itself is
damaged or out of adjustment.
You are correct in that simply rebuilding the desktop will not allow you to
bypass a Disklock prompt.
As Scott mentioned, you can boot the machine from an external drive if you
have access to one; again, you'll need to use the above key command to bypass
Disklock. Once booted up, you'll notice that the internal drive has not
mounted. However, if you launch your formatting software, it will scan the
SCSI bus, locate the drive and allow you to reformat it.
Let me know if you need further assistance.
--
Sincerely,
========================================================================
Michael Souther [Symantec Corporation] Macintosh Technical