Can't use it on my G3
Flypaper
Version: 4.0.2
Operating system: --Other--
I just bought a new Power Mac G3 / 300mhg computer running OS 8.1
with system enabler 777 v 1.0. I have installed disklock v 4.0.2.
Much to my dismay it will not lock the disk. I get an error message
when I try to protect the disk. Help! What do I do to get my computer
locked???
Thanks
Eric Kwang/Symantec Volunteer
Hello Fly: In all liklihood, your new G3 came HFS+ formatted; to
confirm, single click on the HD icon and select Get Info from the
File menu; if the second line of the box says Mac OS Extended, then
you will NOT be able to use DiskLock with your computer. If it says
Mac OS Standard, download and apply the 4.03 for workstation updater
from the following link:
http://www.symantec.com/techsupp/files/disklockmac/disklock_version_4
x_for_macintosh.html
Please read ALL included Read Me files and properly back-up ALL data
prior to running the updater and using the newly updated software.
Also, please reboot with ALL extensions disabled prior to running the
updater too (this is accomplished by pressing Shift immediately after
selecting Restart from the Special Menu).
Eric Kwang/Symantec Volunteer
Stephen Kohen
> Hello Fly: In all liklihood, your new G3 came HFS+ formatted; to
> confirm, single click on the HD icon and select Get Info from the
> File menu; if the second line of the box says Mac OS Extended, then
> you will NOT be able to use DiskLock with your computer. If it says
> Mac OS Standard, download and apply the 4.03 for workstation updater
> from the following link:
> http://www.symantec.com/techsupp/files/disklockmac/disklock_version_4
> x_for_macintosh.html
> Please read ALL included Read Me files and properly back-up ALL data
> prior to running the updater and using the newly updated software.
> Also, please reboot with ALL extensions disabled prior to running the
> updater too (this is accomplished by pressing Shift immediately after
> selecting Restart from the Special Menu).
So if it is Mac OS Extended is there a way to reformat the disk? or
do we return the product? or is there a product coming out in the
future that will fix this?
Scott Crawford-Edgington
Stephen Kohen wrote:
> [snip]
>
> So if it is Mac OS Extended is there a way to reformat the disk? or
> do we return the product? or is there a product coming out in the
> future that will fix this?
--
Hello Stephen Kohen,
To answer your questions in order:
1. Backup your drive and restart from your G3 CD. Select your hard drive
then go to the Special menu and select Erase Disk. Mac OS Standard is the
default so just hit the Erase button. Restore your backup and your ready
to go.
2. If you purchased DiskLock in the last 60 days, you can return it for
your money back.
3. We are looking into a solution for HFS+ drives.
Sincerely,
========================================================================
Scott Crawford-Edgington [Symantec Corporation] Macintosh
Technical Support
Please continue to post your messages to the public discussion groups as
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If you have difficulty getting a response, please read the following
article:
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support articles, our Online Support Genie, and FAQs, visit our main
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========================================================================
Scott Crawford-Edgington
aaron bickford wrote:
> Hi,
> i have recently purchased disklock version 4.0.3, i am on a G3, with
> my hard drive formatted mac os standard. I have downloaded the 403
> for workstation updater, but it will not
> "the default location for this file could not be found, this install
> will be cancelled", what do i do as no update notes came with the
> updater or were on the internet page??
> Thanks in advance
> aaron
>
> [snip]
--
Hello Aaron Bickford,
If you already have 4.03, the 4.03 updater will give you that error message. There is no need to update.
aaron bickford
you say the version i have "vers. 403", should work on my G3, because
my hard drive is "mac os standard", but after logging on i still have
to restart to boot up, with no protection activated when system 8.1
is up and running.
Thanks
aaron
Scott Crawford-Edgington
aaron bickford wrote:
> Hi Scott, thanks for your reply, i'm a bit confused because from what
> you say the version i have "vers. 403", should work on my G3, because
> my hard drive is "mac os standard", but after logging on i still have
> to restart to boot up, with no protection activated when system 8.1
> is up and running.
> Thanks
> aaron
>
> [snip]
--
Hello Aaron Bickford,
Actually what I was saying was that you were getting the error you were getting because you were trying to
update an already updated version. This has nothing to do with whether DiskLock will protect the drive or
not. Could you give me a little more detail about you start up problems so I can attempt to fix them? Just as
a bit of forewarning: some of the later models of G3 (including the iMac and All-in-one) are not currently
supported by DiskLock.
Sincerely,
========================================================================
Scott Crawford-Edgington [Symantec Corporation] Macintosh Technical Support
Please continue to post your messages to the public discussion groups as
aaron
after i install disklock, onto my 233 desktop G3, i am able to
protect the internal drive which came with the computer, which i
formatted mac os standard. When i restart the system, i log into the
disklock startup screen with username and password where it accepts
it, continues to a grey screen where it hangs. When i restart the
computer it loads up bypassing the disklock startup screen. After
opening the extensions manager i get a message that an extension is
missing..............
Password - - APPL RmPw
thanks for your help, looking forward to a reply, please ask if you
need any more information
aaron
On Fri, 11 Sep 1998 07:00:49 -0700, Scott Crawford-Edgington wrote:
> Hello Aaron Bickford,
Scott Crawford-Edgington
aaron wrote:
--
Hello Aaron,
Judging from the description of the issue at hand, I would say that you have a 2nd (possibly 3rd) generation G3
motherboard. What you describes does happen on occasion with these motherboards. At this time, there is no work
around for these motherboards. We are looking at the situation and working towards a solution for this, but at
this time I have no ETA on this.
Sincerely,
========================================================================
Scott Crawford-Edgington [Symantec Corporation] Macintosh Technical Support
Please continue to post your messages to the public discussion groups as
david laing
Dito.
I am experiencing the same trouble on a g3 with an ATA drive.
the drive came from the factory with hsf+, I tried to install
disklock 403 but encountered the hsf+ issue. I reformated and tried
again this time getting the grey screen which required a forced
restart. Setting the extensions manager to a very minimal set
produced the same results. The disk lock was installed with
extensions off( shift key).
the drive is a 4GB ATA (ATA Bus 0 Dev 0,v3.10).vendor WDC AC24300L.
revision # 08.09L08.
the computer is a 266mhz with enabler 777 v1.0, 64 MB ram. running os
8.1. It has a built in zip and 10/100 ethernet(from apple).I'm to
lazy to find the serial number...but if it helps...
Looking forward to a solution.
--David Laing
Mac Support (Scripps Research)
Michael Souther
david laing wrote:
David:
This is a known issue which at this time has no solution. We are aware of it, but there is no workaround or patch
as yet.
If you desperately need security protection at this time, I'd have to recommend trying a product from one of our
competitors.
Let me know if you have further questions.
--
Sincerely,
========================================================================
Michael Souther [Symantec Corporation] Macintosh Technical Support