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password will not unlock hard disc

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Lorne Eltherington

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Sep 12, 1998, 3:00:00 AM9/12/98
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Configuration Information:
Version: --Other--
Operating system: System 8.0

Have been using name and password for over year and now
--suddenly--will not work. I have made no recent changes in the
computeer and have tried to use the G3 boot disc with control, option
shift and delete held as well as using holding control, apple P and
R.

WHAT TO DO BEFORE RETURNING THE HARD DISC TO NORTON??????

Scott Crawford-Edgington

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Sep 14, 1998, 3:00:00 AM9/14/98
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Lorne Eltherington wrote:


--

Hello Lorne Eltherington,

Does the authentication challenge recognize your username? By this I
mean, when you type in the first letter of your username, does DiskLock
auto-populate the rest of the name? Please contact the phone queue to
discuss this issue. They will be better able to determine the actual
problem and possible solution for your issue than we can via this kind
of forum.

They can be reached at 541-984-7875.

Sincerely,
========================================================================

Scott Crawford-Edgington [Symantec Corporation]
Macintosh Technical Support

Please continue to post your messages to the public discussion groups as

Symantec does not provide support via private email.

If you have difficulty getting a response, please read the following
article:

http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414

For links to our other technical support options, including newsletters,
Knowledge Base
support articles, our Online Support Genie, and FAQs, visit our main
support page:

http://www.symantec.com/techsupp/index.html
========================================================================


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