incorrect user count

[Bruce P. Yaillen]

We have 4-user count Q&A 4 on a Novell 3.12 network. Nobody is
currently in Q&A. Q&A says we have exceeded the allowed user count.
How do we fix this.
Bruce Yaillen (byai...@n2computers.com)

[Kim Leet (Symantec)]

Bruce P. Yaillen <xbyai...@n2computers.com> wrote in article
<980823182156.6663045510@servicenews>...

Hi Bruce,

This comes from not using personal paths when loading up Q&A. All the
users are sharing the same qa.cfg file and Q&A has no way to tell when one
machine leaves and one goes into the program. It will be important to make
sure everyone knows they need to use the x to exit Q&A from inside of Q&A
and not just close x from the Windows 95/98 interface. The network pack
administration manual has information about personal paths on page 7.
Since when everyone is out it gives the exceeded user count error, the only
way to clear this is to down the server and bring it up again. Then setup
personal paths so this does not happen again. We also have some technical
documents in the KnowledgeBase, please read the following article:

http://service1.symantec.com/support/qa1.nsf/docid/199732012648

If you have further questions please either post another message or call
our technical support staff at 541-465-8600.

Hope you are having a great day!

Kim Leet Senior Data Recovery Technician [Symantec Corp.]

Please continue to post your messages to the public discussion groups as
Symantec does not provide support via private e-mail. If you have
difficulty getting a response or using our online support services, please
read the following article:

http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414

For Knowledge Base support articles, File Libraries, and FAQs, visit our
Q&A support page:

http://www.symantec.com/techsupp/qa.html