Hello John,
If you look in your box there will be a white sheet of paper with your
username and password on a label. If you are missing this, or it did
not come with your software you can contact customer service by
calling 1-800-441-7234. They will issue you a new contact ID #.
Todd
Symantec Internet Tools Support
http://service.symantec.com
http://service.symantec.com/bugbase
We do not provide direct E-mail support.