Lack of bug report followup

[hanasaki]

I was told that there was a bug report put in for a problem reported by telephone. I never got the number and noone ever followed up. If someone from Symantec reads this. Have tech support email me so I can finish this up. I need a patch ASAP!

[Symantec/Scott Morison]

In article <360FE30...@microlink.net>, hanasaki
<hana...@microlink.net> wrote:

> This is a multi-part message in MIME format.
> --------------E1744355A4A2A92AB3E7FC33
> Content-Type: text/plain; charset=us-ascii
> Content-Transfer-Encoding: 7bit

Hahaski - (Sending this also to you e-mail address)

Sorry to hear that your bug report was apparently overlooked. If you can
give me a description of the bug, I will gladly look it up and give you a
status report and a bug tracking number; or if the bug is not in our
database already, I will make certain it gets reported.

-
Scott Morison
Lead Technician, Internet Tools Technical Support
Symantec Corporation
-
***
Visit our Online Knowledge Base at
http://service.symantec.com/knowbase/
***

[hanasaki]

It was within the last 3-6 weeks. VP2.0 crashes (nt40 sp3) when i load the jdk1.2b3 and b4 html tree. The tech rep at Symantec tacked it to a specific file. I have roled back to 1.1 and will most likely request a refund if there isnt a fix out soon. I do a fair amout of development and have begun looking at other tools.