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Subscription renewal suspicious processing
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Dennis and Lilia
Jul 19, 2009, 3:04:33 PM7/19/09
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This has happened to me twice when I renewed my Norton AntiVirus
subscriptions for two different systems. The first attempt resulted in a
message that Symantec could not verify my credit card information,
suggesting that I try a different payment method, even though I supplied
valid info. So I went through the process again, this time with a
different credit card, which Symantec accepted. Then subsequently BOTH
credit cards were charged for a one-year subscription, resulting in a
two-year subscription extension, but not at a reduced two-year price.
subscriptions for two different systems. The first attempt resulted in a
message that Symantec could not verify my credit card information,
suggesting that I try a different payment method, even though I supplied
valid info. So I went through the process again, this time with a
different credit card, which Symantec accepted. Then subsequently BOTH
credit cards were charged for a one-year subscription, resulting in a
two-year subscription extension, but not at a reduced two-year price.
This whole scenario seems very suspicious, as if Symantec is trying to
trick customers into paying for two years at the regular price and/or
getting customers to stick with Symantec longer than they might
otherwise.
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Dennis T.Cook
replyo...@emailprivate.com
Jul 20, 2009, 3:08:01 PM7/20/09
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Another reason why I dumped Symantec for McAfee. (Not to mention
I get McAfee free from Comcast.(
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