Updated CD

Maurice Silberstein

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Jun 26, 1998, 3:00:00 AM6/26/98

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I have had to reinstall Winfax 8 a few times. My CD obviously does not have
the 8.03 on it and due to reformatting I have had to do the live update more
than once. I am a registered user - how do I get an updated CD with 8.03 on
it....

Thanks.

mau...@ibm.net

Customer Service

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Jun 29, 1998, 3:00:00 AM6/29/98

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Hello Maurice,

Thank you for your inquiry. Registered owners of Winfax Pro for
Windows 95/NT version 8.0 can obtain a disk replacement set or CD-ROM
for $10.00 US plus state tax and $9.95 US shipping/handling. If you
wish to place an order, please navigate to the Customer Service
Replacement Order Form via the following URL:

https://rigel.symantec.com/orders/cs_replace.html

You can also mail a check to:

Symantec Corporation
Attn: Order Services
PO Box 10849
Eugene OR 97440

If I can be of further assistance, please let me know.

Thank you,

John Bonebrake - Customer Service
Symantec Online Services

Stuart G. Sigmond

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Jul 1, 1998, 3:00:00 AM7/1/98

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What's the matter Symantec, are you afraid to just say the cost of a replacement
is $20.00 including shipping? When was the last time it cost you 9.95 to ship and
handle something that was all but packed and ready to ship? You'll always find a
way to get us "comin' & goin'"

Comment by an irate NN user. -- any chance i get!

Customer Service wrote:

--
Stu Sigmond
s...@ushwy1.com

Maurice Silberstein

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Jul 6, 1998, 3:00:00 AM7/6/98

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$20 for a CD? Excessive - This is not customer service - it is an abuse -
you are fixing bugs I was having, not adding features.... I could understand
a reasonable s/h fee -

Maurice

Customer Service wrote in message
<3597d86c...@service.symantec.com>...

Customer Service

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Jul 10, 1998, 3:00:00 AM7/10/98

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Hello,

Thank you for your message. I appreciate your feedback. Please visit
our disk replacement request page, which can be found at:

http://www.symantec.com/custserv/cs_servreq.html

There are different options available in order to suit your particular
circumstance. If you have any further questions please let me know.

Kind regards,

Kelly Rawlings - Customer Service
Symantec Online Services

On Mon, 6 Jul 1998 09:46:05 -0700, "Maurice Silberstein"

Customer Service

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Jul 10, 1998, 3:00:00 AM7/10/98

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Hello Stuart,

Thank you for your message. I appreciate your feedback. Please visit
our disk replacement request page, which can be found at:

http://www.symantec.com/custserv/cs_servreq.html

There are different options available in order to suit your particular
circumstance. If you have any further questions please let me know.

Kind regards,

Kelly Rawlings - Customer Service
Symantec Online Services

On Wed, 01 Jul 1998 18:55:02 -0400, "Stuart G. Sigmond"
<s...@ushwy1.com> wrote:

>What's the matter Symantec, are you afraid to just say the cost of a replacement
>is $20.00 including shipping? When was the last time it cost you 9.95 to ship and
>handle something that was all but packed and ready to ship? You'll always find a
>way to get us "comin' & goin'"
>
>Comment by an irate NN user. -- any chance i get!
>
>Customer Service wrote:
>