Acer Nitro 5 Updates
Baldovino Caya
Hi Caeleni! That is not what we like to hear. First, we want to make sure that your new laptop is running on Windows 10 and not Windows 11. Also, we want to make sure that your new laptop has the latest link compatibility, to see please click here.
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Was this ever resolved? Just bought it today and I'm getting ready to return it. Already gave it a 1 star on Best Buy. I have literally spent the last 5 hours troubleshooting and NOTHING has managed to stop the perpetual 3 dot loading screen when I launch to my PC. The Occulus app on PC clearly shows the device, even shows all the battery life in the Devices tab, but when I try to connect it won't do it.
Easily one of the worst experiences I've had out of the box with a new electronic device.
I should add my Acer Nitro has a 3070 and Windows 10. Seems similar to original poster.
I have an acer nitro with a 3060 and windows 10 and it works. But only with the drivers for the graphics card that are on the Acer site. When I tried the latest drivers from nvidia it stoped working (white dots) and I had to go back to the older drivers.
Hello,
I have about the same problem with my workstation (Acer Nitro 5 AN515-45-R90 U) unable to open the oculus application or if it opens it works very badly with or without Lynk cable.
For info, everything works very well if my station is connected to additional screens (via a Lenovo docking station)
We see you got yourself an impressive rig going on! So we definitely want to make sure you're all up to speed and in perfect VR condition. However, there may be an internal error that we just can't see from our end, here in social support. This doesn't mean we can't help, this just means we'll have to collaborate with our main support channel so we can dive a little further in the deep in and take a look at those internals. Our next move is to gather some LOG information and get you in touch with said support channel.
As well, you can get in touch with that most awesome support here: Once you provide them all that beautiful information, we can take an in-depth look and see what's going on. We'll get you back in peak performance in no time!
Do you guys plan on fixing this issue with laptops using on-board GPU's? Airlink isn't recognizing the main GPU in any laptops with on-board GPU's. It's only reading the integrated graphics. This is why people can't get airlink to work on Laptops.
Confirming the issue, if disable on-board GPU, it works, otherwise airlink endlessly shows three dots. All connection requirements are met. In Oculus logs (in folder "OculusClientLogs" specifically), I see message:
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