Sms Backup Plus

[Faustina Trafton]

Ipurchased this drive with a builtin hub. If I plug it in to my notebook with another drive off the HUB port it sees BOTH. If I plug JUST the Hub drive to the Netgear READYSHARE DOES NOT recognize it. Anyone get this going or is it too new? Netgear, are you aware of this?

I got the Seagate hub to work with 2 hard drives connected to the USB hub ports. First, you have to be patent and wait for the drive to ve recognized by the router. Wait 5 minutes or so. Then use the mao network drive and wait for the drop down box to show READYSHARE, expand it, and you'll see all the drives. So I have an R6300 with a 4TB Seagate Hub drive with 2 4TB Seagate backup plus drives hanging off iit and a 4TB Seagate drive attached to the other USB port on the R6300, so I have 16 TB networked. Please not I've done this under Win 7 and Win 10

I'm having this issue as well. Firmware on router is up to date. I removed my 1T portable and plugged in my new 4T Backup Plus (which is recognized by my Win10 pc) and router does not see it. I waited approx 30 minutes as suggested and it still did not show up.

NO I am not as I returned the drive. I don't have the time or the patience to debug all these problems. I had 1 that worked I figured the second was a no brainer. Apparently there is SOME difference in the drives but I don't have the time for this

I had this problem intermittently before, and I know the data is alive and well on the drive itself. It is the USB to SATA interface that does not wake up. It did before, when the problem was intermittent. The built-in USB hub works well all along. The problem is, with the SATA interface staying dormant, I cannot use any of the Seagate tools, as the drive does not show up anywhere, and stays dormant (no LED indication on the drive itself). I would like to be able to have Seagate change or repair the faulty interface, as I suspect my drive is still under warranty. Additional info: My drive is under warranty until May 27, 2020. It would be great if Seagate could do the appropriate repair under the terms of the warranty.

Hi Jared, I have installed the Seagate Recovery Tools, and tried to see if I could do anything with it to wake up the USB-to-SATA interface in my drive, but to no avail. This interface IS the problem, and I would like Seagate to either provide me with the tools to re-activate that interface myself, or to repair/replace the interface under the warranty. Please advise how I should proceed in light of what I wrote above.

Is it under warranty? You have a dilemma. If you send the Plus Hub back then you risk a mistake being made and your multi media data goes. If you open it up to get direct access to your hard drive (and have another hard drive to put the data on) you risk voiding your warranty. Strictly speaking opening it up should not void the warranty provided you have not done any further damage but that is difficult to prove and not worth the trouble. Perhaps Seagate can make arrangements with you that gets you what you want: they are a good Company. However, with any equipment there can be failures and with storage you need a backup plan. Either you decide the data matters to the extent that you back it up or you decide the loss of it is a small inconvenience and it is not worth having one.

I am hoping that if you can get an agreement with Seagate to open the case up, then that stops any arguments down the line. Far better to have an agreement before the action than rely on the law to get your rights observed. Whilst taking it apart is relatively easy, many of these enclosures have plastic clips which can break and can be a source of annoyance although they do not affect its function. If you get access to the Hard Drive then you can test the SMART values with various tools and Seagate have their own which can be powered from a USB with DOS or in Windows SeaTools Support Seagate US

I live in Canada. Here is a quote fom the reply I got from Seagate Service: " I suggest you to consider replacing it. System shows that drive with SN: NA8TDSNC is under warranty until 05/27/2020. We do not offer repair services for our drives. The main reason is that these are delicate units that by modifying or switching pieces, could result in the complete fail of the disk. We can surely warranty replace the hard drive." This makes me face a difficult dilemna: I know my data is safe and sound on the hard disk of this external drive unit. I know it is the USB-to-SATE interface that is defective, but Seagate states clearly it will not repair. By returning my drive under warranty for replacewment, I will loose all the data that is saved on it. On the other hand, if I want to keep my data by opening the case and plugging the disk on an external SATA interface, I cannot benefit form the warranty. I feel this warranty service is totally inadequate. I have had the same problem with another Seagate external drive in the past, and I feel their design for the USB-to-SATA interface is inadequate and very badly supported. I suspect I am not the only user of such drives to have had this problem. What I am to do now?

Good morning. We are in database V12.1.0.2 on Linux. Our problem is with production database incremental level O backup. The db size is around 120 GB . For the last 3 days, incremental backup 0 failed with above errors. Moreover incremental backup spikes to 240 GB in size and it fills up the disk drive. Can you please give me some feedback where i should look to find the cause of this issue? Thanks.

My phone no longer has an icon for Backup Plus and I can't find the app in the Google Play list. Today I've been getting repeated failure to update messages from whatever backup manager the phone has decided to use. I tried to use Verizon Cloud to backup my contacts, but I get a failure message there, too.

Roblam21,

I can help clear up any confusion. Yes, Backup Assistant has been discontinued. You should still be able to transfer your contacts over to the Cloud from there without any troubles. What error message did you receive when trying to do so?

ErinW_VZW

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If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Thanks for answering. I don't specifically remember the error message now, but at the time Backup Assistant + would basically time out with an error message. I then tried to use the Verizon Cloud to backup and also got an error message there after it timed out. Basically something about the service not be available.

It eventually worked and seems to be OK now. But as I read other messages I really became confused as to what service was being used as there were references to using Backup Assistant +, Verizon Cloud, and Google Cloud when I would search for answers about backing up contacts, data, and information from the Galaxy S4. I'm finding a lot of the support information and tutorials for the S4 are outdated and that confuses the issue quite a bit as it's hard to tell when one is getting current information or old information.

Over the next few days after I posted the original question I spent a lot of time digging into the Verizon Galaxy S4 support pages, pages about Backup Assistant+ and pages about the Verizon Cloud to see what the relationship was among them. It was confusing to find both Backup Assistant+ on the settings on the phone, but no app for it.

Hi Folks, I have a Seagate Backup Plus 5TB external drive I picked up on Black Friday 2014, so it's only about 8 months old. When I bought it, I immediately added it to my pool and set it to never sleep in SeaTools. Additionally, I have windows set to never sleep the hard drives as well in the advanced power settings.

2) Is there a setting I could have missed for sleep or something? When I set up my pool, I told windows power settings not to ever put the disks to sleep, and on every drive I add, I make sure to tell it not to put the drive to sleep in the Firmware. I thought I had my bases covered.

I ran a full sector scan and everything came back perfect. Would I be able to RMA this with seagate even though Seatools checks out okay when I scan it with that? Should I be worried? All other SMART parameters seem just fine. The load cycle count is the only one throwing errors or causing concern with Scanner.

Part of this is due to stablebit scanner--the chirp/chatter cycle happens once per minute, and pretty much stops when I tell Stablebit Scanner to throttle SMART queries to once every 60 minutes. But I don't like this because then I don't get timely notifications if things are overheating, etc, but I suppose it's still good enough to detect failures and evacuate the drive if necessary, so I'll continue to live with it.

I actually RMA'd my first 5TB seagate because I thought there was something wrong with it, and again, the LCC was through the roof, but at one cycle per minute, that adds up big-time: 60 per hour, times 24 hours = 1440 per day x 365 and bam, a half-million cycles racked up in a year. I did 300,000 in about 8 months, so it works out about right.

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