Time Machine Error after installing Tahoe.

[Jose Francisco Medeiros]

One of my members in my MacBook Pro Facebook Group that I am a admin
in, has an issue with Time Machine on his Macbook Pro after upgrading
to Mac OS Tahoe.

Does anyone have any suggestions on how to fix his issue other than
deleting the drive from Time Machine and formatting the external USB
drive?

I have attached screen captures of the error's he keeps getting
stating that Time Machine has not backed up. It seems to be an issue
with an Amazon file not backed up by Time Machine, he stated that it
was working in Sequoia.

I had him do a Disk First Aid but that did not resolve the issue.
He has already shut down and restarted his Mac and Hard Drive and has
the same error message.

This is the link to the group, if anyone wants to join.
https://www.facebook.com/groups/macbookandmacbookpro

[Charles Gousha]

I looked into the error message. It’s not a problem with the backup.

It’s sticking on one particular file, used by the Amazon Prime Video app.

Two suggestions to fix it:

1) Delete and reinstall the Amazon Prime Video app.

This should hopefully delete and re-write the offending file.

or

2) Tell Time Machine to exclude that particular file, and hopefully there are no other similar files.

Apple gives this as the steps for that:

1. Open the Apple menu and select System Settings (or System Preferences).

2. Click on General, then select Time Machine.

3. Click the Options button.

4. Click the Add (+) button to browse your files.

5. Navigate to the path shown in the error: ~/Library/Containers/com.amazon.aiv.AIVApp.

6. Select the folder and click Exclude, then click Save.

Good luck!

Charles Gousha   leader - Silicon Valley Mac User Group

http://www.svmug.org

User group meetings 7pm, third Monday of each month

[Jose Francisco Medeiros]

Thanks Charles, I will pass this info along to him. Before I posted
this I suggested deleting the file. I did not know Amazon had an App
for Mac OS, I always used my web browser to watch Amazon Prime /
FreeVee or my Amazon Fire TV stick.

Jose :-)

[Jose Francisco Medeiros]

Charles,

My Macbook Pro group member states he has never had an Amazon Prime
app installed. These are the latest screen captures of him trying to
exclude the files that Time Machine is hanging on.
I suggested he use Onyx to unhide all the files on his Mac, and to
report his issue to www.Apple.com/feedback , and take it to his local
Apple store to have his Mac issue worked on by an Apple Genius.

Any other suggestions?

Jose :-)

On Thu, Oct 22, 2026 at 7:06 AM Jose Francisco Medeiros
<jose.m...@gmail.com> wrote:
>
> Charles,
>
> My Macbook Pro group member states he has never had an Amazon Prime
> app installed. These are the latest screen captures of him trying to
> exclude the files that Time Machine is hanging on.
> I suggested he use Onyx to unhide all the files on his Mac, and to
> report his issue to www.Apple.com/feedback , and take it to his local
> Apple store to have his Mac issue worked on by a Apple Genius.
>
> Any other suggestions?
>
> Jose :-)
>
> On Tue, Oct 20, 2026 at 3:49 PM Jose Francisco Medeiros

[Charles Gousha]

If Donald has never used Amazon Prime app, then I recommend deleting that container entirely.

Easiest way is with a terminal command:

sudo rm -rf ~/Library/Containers/com.amazon.aiv.AIVApp

If needed again, I assume that Amazon will put a new copy in place, which may solve the backup problem.

Charles Gousha "We are the universe
Retired from Apple Inc .   made manifest, trying to
user group lead – Silicon Valley MUG figure itself out."
    RPG player, anime fan, SF nut – Delenn, Babylon 5

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[Jose Francisco Medeiros]

Thanks Charles I'll let Mark know.

Jose :-)

> To view this discussion visit https://groups.google.com/d/msgid/svmug/92AE6316-8B04-4ADA-927F-0531652A68A4%40mac.com.

[Jose Francisco Medeiros]

Charles,

Deleting the container that had Amazon files on Marks Macbook Pro
fixed his time machine issue, Thank you!

Sincerely,

Jose F. Medeiros


On Thu, Oct 22, 2026 at 4:53 PM Jose Francisco Medeiros