laurwini dejanel dervin

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Cheryll Witting

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Aug 2, 2024, 8:19:06 AM8/2/24

to sutenmabu

I've noticed over the last week that when streaming video, whether on youtube, amazon prime, or netflix, the video and audio will start out in sync but after a couple of minutes will become noticably out. Pausing the video and waiting will help slightly but rarely provides a fix for long.

I googled what could be the cause and have updated my realtek and intel drivers, updated my laptop's BIOS and refreshed the OS, as well as simply checking that my internet speed is not lower than usual, but nothing seems to have worked.

I came across your post and would like to help you. I read that you have an HP 15 notebook and while playing videos from DVDs, Netflix, Youtube, Facebook Live, iTunes movies, etc. the video and audio is out of sync.

(The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond by support boundaries, please ignore the ads and take only the free suggestions)

If nothing works, I would suggest you perform a system recovery using the partition available on your PC. Doing this will wipe off everything and set the computer back to the original factory conditions. So, please remember to back up your data before initiating system recovery. If for some reason the recovery fails. The only other way to install Windows would be to order the recovery media for your laptop and using the recovery media you can install Windows. You can check if the recovery media is available online on www.hp.com/drivers by entering the exact model no. of your laptop. To find the exact model no. click here:

I wasn't able to complete a windows system restore as no restore points exist further back than a couple of days ago, but fortunately uninstalling and reinstalling all of the drivers you suggested appears to have fixed my issue.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time

Take care now and do have a fabulous week ahead.