Non-verbal signals play a role in communication, but they are not more important than words. In practicing Conversational Leadership, we must remember that when words and non-verbal messages conflict, people always believe the non-verbal.
The Mehrabian MythIt is not true that 93% of our communication is nonverbal.Albert Mehrabian never claimed the evidently false assertion that 93% of our communication is nonverbal. Non-verbal signals play a role in communication, but they are not more important than words. -leadership.net/mehrabian-myth/
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