Installing of SCALA (Omicron software for STM)
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Tuan Anh Pham
May 16, 2018, 7:37:46 AM5/16/18
to Surface Science
Dear all,
We are now installing SCALA software in a new PC for our re-built Omicron VT-STM system in our lab. The software required to fill installation number (xxxx), site notice (string array) and installation key (xx-xxxxxxxx). We are sure that we put all information correctly with supplied documents from Omicron but we always get back the message like 'the information entered is not correct'. Does anyone know how to solve this problem. We really need help from you because Omicron do not support the service for this software anymore.
Many thanks in advance.
Best regards,
Anh Pham
Research Fellow,
Institute for Basic Science, S. Korea
We are now installing SCALA software in a new PC for our re-built Omicron VT-STM system in our lab. The software required to fill installation number (xxxx), site notice (string array) and installation key (xx-xxxxxxxx). We are sure that we put all information correctly with supplied documents from Omicron but we always get back the message like 'the information entered is not correct'. Does anyone know how to solve this problem. We really need help from you because Omicron do not support the service for this software anymore.
Many thanks in advance.
Best regards,
Anh Pham
Research Fellow,
Institute for Basic Science, S. Korea
Mike Petty
May 25, 2018, 4:32:11 PM5/25/18
to surface...@googlegroups.com
Anh
You don't say whether the codes you are keying in are visible to you on the screen as you type them or whether they are obscured by place-holders, such as *. If you cannot see the actual characters on the screen as you type them then one of the possible explanations for what you describe is that the layout of your physical keyboard and the keyboard layout in the operating system on the new PC do not match, resulting in you not entering the correct characters. You can easily test this by keying the same codes in to a text editor and seeing whether they are what you think you are typing.
You don't say whether the codes you are keying in are visible to you on the screen as you type them or whether they are obscured by place-holders, such as *. If you cannot see the actual characters on the screen as you type them then one of the possible explanations for what you describe is that the layout of your physical keyboard and the keyboard layout in the operating system on the new PC do not match, resulting in you not entering the correct characters. You can easily test this by keying the same codes in to a text editor and seeing whether they are what you think you are typing.
Cheers, Mike _________________________________________________ Mike Petty PhD MBA Loughborough Surface Analysis Ltd Pegasus House, Prince William Road Loughborough, Leicestershire, LE11 5GU, UK Tel: +44 (0) 1509 260779 Fax: +44 (0) 1509 230719 Mobile: 07767 390227 http://www.LSALtd.co.uk Registered Office: 4 Bank Court, Weldon Road, Loughborough, LE11 5RF, UK Registered in England, No: 3386022, VAT No: GB 694 4480 96
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