Urgent: Security Warning and Login Issues with eNotify App

[Ramkumar R]

Hi eNotify Support,

We’ve been using the full version of the eNotify app for over 3 years without issues. However, we are now facing serious problems affecting our ability to receive alerts:

When checking the account, we see the following message:

"The app is requesting access to sensitive info in your Google account until the developer (support-maxlabmobile@googlegroups)..."

After clicking Advanced > Proceed, the app requests eNotify Lite permissions, even though we are using the full version. We’ve granted the permissions, but we’re concerned — is this behavior expected? Could this be a problem on your end related to app verification or configuration?

After encountering the above issue, we decided to uninstall and reinstall the app, hoping it might resolve the security-related error. However, during reconfiguration, after entering the email address and clicking the "Use Password" option (without even entering the password), the app immediately attempts validation and returns an "Invalid Credentials" error. It doesn’t allow us to proceed any further. A screenshot of the error is attached for your reference.

This is the first time we're facing such login and security issues, and they are disrupting our ability to receive critical production server alerts.

Please investigate and advise on a solution as soon as possible.

Thank you for your prompt support.

Regards,

Ramkumar.

[MaxlabMobile Support]

Hey Ramkumar,

Thanks for flagging the eNotify issue. Yeah, OAuth can be a bit of a headache. It looks like we might have some verification issues to resolve on our end with Google.

You’re probably right that the credential and permission errors are tied to that. While we work on getting it fixed, you could try using IMAP instead; it’s usually more stable and avoids the OAuth issues.

I appreciate the detailed report and screenshot; they are super helpful. We’ll keep you posted once we’ve sorted things with Google.

Thanks for hanging in there!

Best,

Jim - Maxlab Mobile 

[Ramkumar R]

Hi,

Which one are you referring to as IMAP and please give me the steps to configure our gmail on enotify

Thanks!

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Ramkumar R System Administrator at Sodexis 7010833150 r...@sodexis.com www.sodexis.com

[MaxlabMobile Support]

Hi Ramkumar,

Apologies for the delayed response.

To use IMAP, please generate an app-specific password from your email provider. Then, follow these steps in the app:

1. Tap on “Add Email Account” and select “Other” on the email type list.
2. Choose IMAP as the account type.
3. On the configuration screen, enter the following:

• IMAP Host: imap.gmail.com
• Username: te...@gmail.com
• Password: Your app-specific password

1. Save the account(click on the save icon at the top).

This should allow you to connect successfully.

We’re currently undergoing a new app verification process with Google, which may take some time. Apologies for the inconvenience, and thank you for your patience. We’ll notify you as soon as we release an update to resolve this. In case of anything, please let me know. 

Best regards,

Jim

[Ramkumar R]

Hi,

Please check and update us.

Thanks!

On Thu, Jun 19, 2025 at 3:25 PM Ramkumar R <r...@sodexis.com> wrote:

Hello Jim,

Thank you for your previous email—it was very helpful. We've successfully configured IMAP, and our email account has been validated without any issues.

However, we’re currently facing a problem. After registering, alerts are initially received, but after some time, new alerts stop coming through.

I've attached screenshots of our Gmail configuration in eNotify using IMAP for your reference.

Could you please help us resolve this issue at your earliest convenience?

Thanks and regards,

To view this discussion visit https://groups.google.com/d/msgid/support-maxlabmobile/868cedaa-86ae-4214-965d-59ca082fcfcbn%40googlegroups.com.

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Ramkumar R System Administrator at Sodexis 7010833150 r...@sodexis.com www.sodexis.com

[MaxlabMobile Support]

Hi Ramkumar,

Could you enable scans on the "INBOX" folder? Refer to the screenshot you shared, "3.jpg"

Best,
Jim

[Ramkumar R]

HI JIm,

Our important alerts are labeled under "Alert", which eNotify scans for new emails. To ensure we continue receiving notifications, it's crucial that these emails are labeled "Alert" and not just placed in the Inbox.

Thanks!

To view this discussion visit https://groups.google.com/d/msgid/support-maxlabmobile/70da6fd4-eaa8-45e2-8760-0b67c55da4e6n%40googlegroups.com.

[Ramkumar R]

Hello Jim,

Thank you for your previous email—it was very helpful. We've successfully configured IMAP, and our email account has been validated without any issues.

However, we’re currently facing a problem. After registering, alerts are initially received, but after some time, new alerts stop coming through.

I've attached screenshots of our Gmail configuration in eNotify using IMAP for your reference.

Could you please help us resolve this issue at your earliest convenience?

Thanks and regards,

To view this discussion visit https://groups.google.com/d/msgid/support-maxlabmobile/868cedaa-86ae-4214-965d-59ca082fcfcbn%40googlegroups.com.

[Ramkumar R]

Hi,

We are writing to reiterate the urgency of resolving the ongoing issues with the eNotify app. This application is critical for us to effectively receive alerts and manage our production issues.

Unfortunately, due to the app not functioning correctly, we missed an important alert last night, which has led to dissatisfaction from our customer. This directly impacts our operational efficiency and customer relations.

We kindly request that you prioritize this issue and take all necessary actions to provide a solution as soon as possible. We are also planning to purchase and configure this app for another five users next week, so it is imperative that these existing issues are resolved beforehand to ensure a smooth rollout for our new users.

Please coordinate with your team to expedite the troubleshooting and resolution process.

Thanks,

Ramkumar.

On Tue, Jun 24, 2025 at 6:32 PM Ramkumar R <r...@sodexis.com> wrote:

Hi,

Please reply Jim, We need this app to be fully functional without issues.

Thanks!

[MaxlabMobile Support]

Hi Ramkumar, 

We're sorry to hear this. I'll prioritize this. Unfortunately, I'm unable to reproduce this issue right now. Please export the log dump for me to review. You'll find this option at the bottom "View Log," then the mail icon at the top. Don't worry, it won't contain personal info. I'll be waiting for this.

Best,
Jim