Install Driver For Hp Officejet Pro 8720
George
My system is Windows 10 - 64 bit, running wireless to printer. When I run print scan doctor it says I am missing drivers for Scan. Otherwise, printer works OK, but have continual problems with scan function!
Reminder: If using USB, disconnect the USB printer cable between the printer and the computer before installing software. (Re)Connect the USB cable when instructed to do so near the end of the installation procedure.
I am trying to install my new printer and have been unable to get it working. I've connected it to my network via an ethernet cable. When running the installation software it detects the networked printer and diplays the correct address as displayed on the printers screen. However at the next stage it says it is unable to detect a printer on the network!
I have been through the forums and followed all of the advice given, removed all programs related to the printer. removed device, removed all drivers using printui.exe /s. I have disabled services on systemn configuration and stopped my firewall (Mcafee). All to no avail. The printer shows up under the devices but says unavailable. If I open the HP Smart app the printer shows up and if I go to printer settings and printer reports it allows me to pring a demo page or status report. If I go to the print tab it tells me to install the printer and then I start all over again.
If a full feature driver from HP is not available for your printer, you must install the built-in print driver. A full feature driver for one or more Windows versions is not available for your printer, either from the CD that shipped with your printer or from the HP website.
Where is the download button? The HP print driver is built into the Windows operating system or is installed through the Windows Update feature on your computer. You do not need to download anything from a website in order to print, scan, or fax.
I've done all that but still no luck. I've tried connecting using a USB cable. It detects the printer and starts to install the software however after running through 'USB connection in progress' it says unable to detect.
I've tried this using an ethernet cable. Again initially the printer is detected and it displays the correct IP address and says it has installed but when i check in Devicess it says driver unavailable and I cannot print. If I go to the IP address I can actually print a test page and status report but thats it. The same if i try and install using a wireless connection. I have no idea what to do to get this to work.
Wireless network connection: On the printer, open the Wireless network or Settings menu to make sure the wireless signal is turned on. Make sure the light next to the Wireless icon is either on and steady, or blinking.
Wired network connection: Check that the cable is connected to the printer Ethernet port and to an available port on the router. The green link light should be steady, and the orange activity light should blink when the cable is connected.
Make sure your printer is not connected to a guest or host network, such as those networks found in schools, hotels, or home networks that allow guest logins. For more information see Can't Print on a Guest or Host Network.
If the network signal strength is weak, move the computer and printer closer to the router, position the devices away from large metal objects such as bookcases, and move away from devices that emit radio signals such as microwaves and cordless phones.
I am trying to (re)install my drivers for my HP8720. It sets up on my network and gets to the activation phase and I get the attached screen. I have a connection to the internet, so that's not really the problem. I copied the link as suggested and all it does is go to a download page for HP Assistant and it redownloads the software and sends me (ultimately) back to here. I can prin, no problem. What I can't do is run the "HP OfficeJet Pro 8720" software - it keeps rerunning DeviceSetup.exe. VERY FRUSTRATING HP!
I am trying to reinstall the drivers for my HP 4650 series printer and I get to the point where it stops at the end of the installation and does not activate because it says I lost the internet connection (but I haven't). How can I activate the driver that is already installed?
The original problem was that a print job would go to the print queue and after 5-10 seconds it would disappear from the queue as though it had printed but it didn't. After trouble shooting with all the helps at the HP site, I finally uninstalled the drivers and tried to reinstall.
That did not work. I may have miscommunicated: The printer will nit activate. I get the screen I posted and any time I try to acces the software via "C:\Program Files\HP\HP OfficeJet Pro 8720\Bin\HP OfficeJet Pro 8720.exe" -Start UDCDevicePage it reverts to devicesetup.exe and will not let ma ccess the software (which is much better than the HP Smart product).
When the setup completes and goes to "Activation" - THAT'S when I get the error in the screenshot above. I can print just fine. HP Smart works just fine. However, when I select the other app "HP OfficeJet Pro 8720", instead of running the app it goes back to device setup because it can't complete the activation.
To be clear - I have set up this printer on this computer several times before. I have always been able to activate it and then run the "HP OfficeJet Pro 8720" app and scan from there (it has better options than the HP Smart app). I have this printer set up on another computer on my home network and it works fine with the "HP OfficeJet Pro 8720" app. It is just that I can't activate the printer because I get the error above. There is nothing wrong with my connection to the internet. The printer was already activated from other installations. The devicesetup.exe does not recognize that the printer is already activated and requires me to activate it again. If the activation does not complete (as per the error I am getting) then I cannot run the "HP OfficeJet Pro 8720" app until the activation is complete. Can you please fix that problem?
My problem is is that when I try to run the "HP OfficeJet Pro 8720" app - it no longer runs. It goes back to devicesetup.exe and has ne reinstall the printer. It works fine until the "Activate Printer" step. That's where I get the error (on the screenshot above). It is a continuous loop. I CAN get internet access - that error is incorrect. I CAN print to my printer. I CAN access the printer from HP Smart app - I do not like that app - the other app that automatically installs ("HP OfficeJet Pro 8720") works much better than HP Smart. I have the printer installed on another computer in my home network and it is working fine with the "HP OfficeJet Pro 8720" app. It used to work fine on the computer where I am having the problem. It started when I tried to re-install the driver using the full software downloaded from HP. PLEASE - I CAN PRINT fine - I just can't get the installation software to activate the **bleep** printer! I have repeatedly done all the steps you have suggested BEFORE I posted here.
I have a printer that is just now starting to be used. I bought it new in 2018 HP Officejet Pro 8720 All in one. I accidentally uninstalled the HP Driver because the HP print doctor gave me that message, and said to re-install. When I set everything up to re-install, nothing was happening... it acted like it installed - several times! Finally got HP Tech on the phone and they said they no longer support their driver and I can't get it. They stated windows no longer supports it either - I needed to buy a new one and off they went... I finally hung up.
I was able to install the printer using the built in Windows basic drivers but that is for print and copy. I need to be able to scan to my computer and save. I have even tried two outside sources who offer this service online but then they want a lot of money and I have no assurance because I can't them to search for my printer to find out if what HP said is true.
If you are having trouble using or installing the software, for example, everything goes along swimmingly and suddenly you see "Driver Unavailable" or other odd installation problems, Add the steps in the Check and Remove Section when uninstalling the printer software.
HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera. These images can be previewed, edited, saved, and shared to other applications.
A month ago I bought a new 2020 M1 13" MacBook Pro to replace my trusty old 2013 Retina MacBook Pro 13" running macOS 11.1. The old 2013 unit had no problems but it was getting long in the tooth, as they say and I was worried it might fail suddenly, it is over 7 years old. Restoring my data to the new M1 was trouble free except I could not get the new M1 chip unit to drive my trusty old 30" Apple Cinema HD with the DVI-Dual Link input. Then I realized that the 2019 HP OfficeJet Pro 8720 did not work with the M1 MacBook Pro. I keep getting a message like "Some of the software for the printer is missing" and to contact the printer manufacturer for the latest compatible software.
The HP OfficeJet Pro 8720 is mentioned in About AirPrint - Apple Support as a model supporting the driverless AirPrint technology. This means that the printer can be used without additional drivers if the printer and the computer are connected to the same network.
We have seen other reports about difficulties with HP Easy Start and HP Smart, probably because of the way they work (with the computer connected). HP offers an alternative way via the aforementioned HP Easy Admin tool ( -en/document/c06164609). Did you try this as well?
If all else fails, you may have to look for other drivers that could be used. The (Dec 11, 2020) HP Printer Drivers v5.1 for macOS ( =en_US&locale=en_US) package download from Apple (which otherwise has been known to work with some models even under Big Sur) does not show anything for the 8720, but you could perhaps check whether drivers for similar HP models would work. However, that would be purely experimental. If carrying out any tests with printer drivers, it is essential to have backup copies of all important files. Software conflicts cannot be ruled out.
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