Download Vega 8 Graphics Driver
Laure Honigsberg
Basically, I play Monster Hunter World on steam, and I get a message that says my Radeon driver is out of date and that I need a driver version that's 20.2.2 or newer. But when I check device manager it says that my Radeon graphics driver is 25.20. I also contacted acer support and they had me download a program called Driver Booster 10 which also told me that my Vega driver is updated at the 25.20 version. But for some reason I still receive that message whenever I try to play monster hunter. Thats when I noticed I had a Radeon app on my computer that said my Radeon is actually version 18, not what device manager says. The game will still play but after a while the computer gets hot and turns off on me.
Now I went to Intel's website after AMD's customer support told me that my driver would be found on Intel's website and was able to find that there was an "Intel HD" & "Radeon RX Vega" graphics that COULD be updated. So currently I have 25.20 but was able to update the intel graphics to the 31.0 version. But the Radeon doesn't work because it pulls up the AMD software installer and I get "error 182". I followed instructions on one of the forums on this website and found out how to manually install the new driver, but I receive this message...
"Installing this device driver is not recommended because Windows cannot verify that it is compatible with your hardware. If the driver is not compatible, your hardware will not work correctly and your computer might become unstable or stop working completely. Do you want to continue installing this driver."
So, my question is since device manager and driver booster both say the same thing as far as the driver already being updated, should I not touch any updates and just assume that it's a problem with Steam or Monster Hunter?
Or since Intel's website detected that I have updates available and even the Radeon app was showing a prior version than device manager...am I okay with installing that driver manually and I won't occur any problems that were indicated in the driver installation warning message?
For this scenario, it is important to mention that when a mobile device is being used, such as a laptop, everything in there is customized by the manufacturer of it, especially in this case that it seems your computer is working with a dual graphics configuration. They can enable/disable BIOS settings as well as features and functions in order for their device to comply with the functionality they advertised.
The Intel graphics drivers are generic, meaning they might or might not work with your specific machine. Based on that, we actually recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.
In order for us to be able to verify further details about the graphics drivers installed in your equipment, please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":
So, after speaking with AMD, and receiving a warning message from Intel about trying to download the driver I actually got in contact with ACER customer support to ask them for guidance in this situation seeing as they're the manufacturer of my Acer Aspire. I was informed by the customer agent representative at Acer that the components in the computer are only "put together" by Acer and that the drivers and system features and everything else etc. is provided by and customized by Windows and Intel. He told me that they (Acer) would have nothing to do with the drivers and wouldn't be able to offer support and that I would need to reach out to Intel, AMD & Windows. At this point the only people I haven't spoken with as far as customer service is Windows and Intel and it seems so far I've been getting a run around as far as simply updating a driver. So, if the manufacturer is the one who has specific customizations on my computer, then I'm not sure why ACER would be relaying that information to me as if they don't.
No matter what place I try and download the driver from, it brings up the AMD Software installer and gives me error 182. SO, the only methos is to install the diver manually. But upon trying to install it manually is when i received that warning message listed obove.
I've also watched videos on how to access BIOS settings and I don't see an option to enable or disable anything regarding display drivers. When I watch videos, other people have that feature but I haven't seen it when I try to.
So Monster Hunter World is looking for any of the above driver versions (or later versions), which means you could try installing the following Radeon drivers with the latest generic Intel Graphics driver:
Since it sounds like you've already tried installing some of Intel's latest drivers for the Vega M GL, you'll have to decide if attempting a clean install of both your Intel and Radeon graphics drivers is worth your effort and time.
If the problem remains, as recommended by Thaddeus, then try a clean installation of the Radeon RX Vega M GL Graphics driver version 22.10.17.01, which, even though the processor model might be the same, that driver was actually validated for Intel NUCS:
Hey so i went ahead and took that chance and updated the driver even though i was getting that warning message. The driver installed correctly, and I have no driver messages when I start monster hunter.
But today i went to play it and maybe 30 min in, my computer turned off. I go into task manager and i hit "end task" on a lot of processes that i have no idea what are used for and it only helps my CPU & Memory %'s a little bit. Any recommendations on this. Since its still getting hot and turning my computer off, im assuming installing the new driver didn't do much of a difference.
I just picked up an Intel NUC8i7HVK1 and having a very hard time getting the Radeon display driver to install. Every attempt I tried causes the system to lock up. I've tried the default BIOS (BIOS Version/Date:"Intel Corp. HNKBLi70.86A.0053.2018.1217.1739 , 12/17/2018 12:00 AM") settings. Here's some of my testing that I did:
Problem: During the installation of the Radeon drivers in step #6, I would see my Corsair K63 keyboard led turn off. Caps Locks no longer works. Unplugging the K63 from the USB and plugging into it back in doesn't help. Moving the K63 to a different keyboard doesn't help either. Only way to get the NUC to respond is to do a hard reset; press and hold the power button until it turns off. Powering it back on, the NUC will lock up again.
Also, Intel 6444 (& 6471) graphics drivers are DCH drivers while the Radeon driver is legacy. Wouldn't it be risky to mix legacy & DCH graphics drivers in the same system? It's not clear to me that co-existence of these two drivers in Hades Canyon NUCs (with Win10 RS5) has even been validated.
While you are waiting for Customer Support response, I suggest that you will swap you SSD and install Windows on the other one. This way you will test if the problem is not in your SSD. In addition to install the Chipset, Graphics and Radeon drivers, please install the Management Engine driver too.
My second test consisted of installing every possible drivers already for my NUC including the Realtek Audio drivers and always saving the Intel HD GPU and Radeon GPU for last with Intel HD drivers always being installed before Radeon GPU drivers.
This works fine apart from when i try and screen clip it lightens the screen so much you struggle to make out the clipping - the latest driver combats this, but i cant deal with the freezing - so if you havent tried already try the 24.20.11026.2001
I can see the Radeon drivers trying to install itself and within a minute, the NUC locks. NUC does not respond when unplugging and replugging in the Logitech Unify receiver for my Logitech keyboard and mouse. Unplugging the miniDP and plugging it back in doesn't do anything. Pressing the power button for a second and then letting go doesn't do anything. Only thing I can do is press and hold the power button to force a hard reset.
I'm not very familiar with Hades Canyon NUC8i7HxK series, but assuming the Radeon RX Vega M discrete graphics is in hybrid graphics mode always working in conjunction with Intel integrated graphics (and using the display outputs from the Intel), the display frame buffer memory still comes out of system (DDR4) memory, so any lack of robustness in the memory subsystem for whatever reason can mess up the discrete graphics as well. This is in contrast to true discrete graphics where the discrete GPU has its own dedicated graphics memory, such as with virtually all discrete graphics cards (e.g. NVIDIA, AMD), which tend to be much less sensitive to memory subsystem stability issues.
After reviewing all the steps performed for this behavior (default BIOS settings, Clean OS installation, clean graphics driver installation...) I would like to confirm if the operating system (OS) image has been downloaded from Microsoft and you have tried to complete the OS installation of a previous build version like Windows 10 1803 instead of Windows 10 1803, in case you face the same behavior with Windows 10 1803, I recommend contacting local support ( -overview/contact-us.html) for warranty options.
At present, AMD has not published anything about this change in driver support to their website. But, responding to a request for a comment on Windows driver support from AnandTech, the company provided the following statement:
I'm using Acer Aspire 7 with Intel Core i7-8705G and Radeon RX Vega M GL, the latest driver that can be installed is 27.20.21003.11000 from Intel. The two newer driver since 30.0.13025.1000 won't install on my device. When I checked the INF file from the driver files, it's missing line [AMD694E.2 = "Radeon RX Vega M GL Graphics"], I thought it was the problem. Any solution about this?
Based on the information shown in the SSU document, we can confirm, as you mentioned, that the graphics driver version for the Radeon RX Vega M GL Graphics controller currently installed on your computer is 27.20.21003.11000.
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