X360 Software

[Cassaundra Marley]

IMPORTANT: Please download and run digitally signed files only! If someone asks to disable antivirus or exclude X360CE app from anti-virus - DON'T! Report any suspicion in Issues and we will try to resolve any false positive with anti-virus developers.

Purpose of HIDGuardian is to hide original controllers from games, so that only virtual controllers are visible. Install HIDGuardian only if original controller prevents virtual controller functioning properly in the game.

DO NOT attempt to remove HIDGuardian by simply deleting it from Windows OS Device Manager. This can result in loosing access to your Mouse and Keyboard and you will be forced to follow Manual Uninstall Instructions below.

The x360ce.exe application version 3.x is just a GUI for editing x360ce.ini and testing your controller. The x360ce.exe (3.x) application can be closed before launching the game. The game doesn't need it and it uses your computer's resources.

v4.16.8.0 (2020-10-25)
- Fixed: Controller image scaling issue.
- Fixed: Crash when User Device list updating.
- Fixed: Issue detector sometimes do not start after app starts.
- Fixed: Issue detector was reporting missing HID Guardian when not needed.
- Fixed: Interface freezing during error report.
- Fixed: HID Guardian was not always applying settings.
- Fixed: Do not request XInput states when program is minimized to save CPU resources.
- Update: Configure Hid Guardian Automatically option is set to OFF by default now.
- Update: Application no longer requires elevated privileges when starting.
- Update: Make missing HID Guardian a moderate (optional) issue, which won't prevent UI to load.
- Update: Redirect HID Guardian [Install] issue button to dedicated install form.
- Update: Information on [Help] tab updated.
- New: Add HID Guardian warnings and manual uninstall instructions to [HID Guardian] tab.

v4.12.18.0 (2020-08-05)
- Updated: Version of .NET Framework increased to 4.7.2
- Updated: Debug files are now embedded.
- Updated: No need for separate debug version. Exception reports will contain exact code line.
- New: [Copy Preset] to clipboard and [Paste Preset] from clipboard buttons.

We recently purchased 4 of these new models, and all four are experiencing the same issue. Under normal use the mouse will freeze in place. It sits there for a period of about 5 to 10 seconds before it becomese usable again. In some instances the mouse does not become usable again the entire PC freezes, and the system has to be hard-reset to get it running again. It doesn't appear to be happening when any pariticlar software or service is running, it's very random so far. I have updated drivers, and ensured the correct (recommended) drivers are all installed. Using an external USB mouse does the same thing. Any insight on this issue would be appreciated.

I found the answer on another semi-related thread. It did the trick. The driver provided by Win Update was a version released in March of 2017. Deleting the curret, and downloading/installing the latest from Intel was the answer. I'll continue testing, but the issue has yet to present itself again on the three x360s worked on.

Dear HP Support community, I have the same HP laptop model but unfortunately the updated display drivers does resolve the issue. The mouse still lags and behaves strange - especially during startup and whenever the system load (or graphics load?) goes up. According to the Softpaq Download Manager the latest drivers for most devices seem to be installed. This is a very frustrating issue given the otherwise neat device. Anyone ideas what to do?

I'm needing to replace my original OEM battery for my ENVY x360 (15t-cn000 CTO) and can't find where to order from HP directly. Does anyone know the new part number for the battery and/or where to order it? My laptop is out of warranty, therefore I have not been able to get any information from HP support.

Here is your Service Manual It calls for an HP part L09281-855. Use that to search HP PartSurfer, google it for resellers, Amazon or eBay are other options.

Try and get a HP part, the age of the laptop may leave you with no other option than a generic replacement battery, but they are less in price. Read reviews of the product if you want to go generic. There are some good ones, and some not so good ones.

The service manual shows how to replace the battery if you are up to the task. You also want to purchase an inexpensive cell phone repair kit to use to separate the bottom cover from the top. Using a small screwdriver or pocket knife risks marring the two.

If you need more help, just ask.

Thank you for the response. I had already found the manual and original battery part number, but I assumed since I couldn't actually find that battery on the HP Parts Store that it had been given a new part number. I deal with enterprise server/workstation/laptop/etc equipment at work daily, but this is my first experience with lower end residential grade equipment. I've never had this much trouble finding parts at work, so now I'm starting to regret not getting enterprise grade for my house. I'll look into aftermarket/generic batteries if no one else can point me to the OEM replacement. (This is my first time using this community forum, so I was hoping an HP support person might put in a response.) Thanks again!

I just googled the part number and see several resellers have the original HP battery at $90. Also many more selling aftermarket ones in the $30 range. Somewhere in the middle are resellers offering pretty good quality aftermarket batteries with good reviews and 1 year warranty.

HP stocks batteries and other parts for maybe 2 years, after that, their stock is gone. Suppliers that make them sell a lot to resellers afterwards, or maybe it's all one big production run, I don't know.

I just bought the HP Spectre x360 13.3 inch. I traded it in for the HP Spectre x360 15.6 inch because the 15.6 inch was giving me problems with ghost clicking, and I also felt it was too big for what I need to use the laptop for.

On to my issue: The 13.3 Inch Spectre, I noticed, runs hot instantly. From the moment I turned it on i felt heat being produced from the area where the USB 3.1 port is. The 15.6 inch Spectre did not give me this issue. It actually ran very cool and quietly, even after watching hours of movies. Does anyone else have this issue with the 13.3 inch Spectre? and should I be worried? I just bought the laptop today. I downloaded and installed all the updates. Should I return it?

For past two months I have been using a Spectre X360 13 as my loaner test machine this year. I have not had any problems with heat. I would give it a couple of days to let all of the scans/updates complete to see if it levels out. I have seen a couple of posts that mentioned it took a couple of days. You might also check Task Manager to see what process is using most cpu power.

OneDrive is notorious for high cpu useage when first started. If you are not using OneDrive to back up files look for the icon in System Tray and change the settings to keep it from starting up with Windows.

I allowed all updates to install and I also monitered my Task Manager. I did not notice anything running with excessive memory consumption. The highest % value that I noticed was a momentary 30%. For the most part, there is no task that seems to be causing the computer to produce so much heat.

I am not sure if I am just being paranoid because I had to return the last laptop due to performance issues after just one week. However, I find it strange that this laptop runs warm to touch when doing simple tasks and the 15.6 inch ran cold to touch while doing the same exact tasks.

My loaner Spectre feels slighty warm on the speaker grill above the keyboard and on bottom of case in approximately same area. I can only suggest if you are feeling that uncomfortable about it -return it.

First, high temps are tied to directly to high CPU useage. Period. When it gets hot, look at the CPU useage in Task Manager. It's almost always pegged to 100%, which sends temps through the roof. Here are ways to get the CPU useage down. I've done all of them, and my temps are now cool as a cucumber. You may not like my suggestions because they require you to make compromises, but they solve the heat problem:

HP support assistant and HP support solutions framework caused cpu spikes badly on my Spectre for a few weeks but soon leveled off. I agree with your tip to just remove them if it continues to cause high cpu useage.

Its a shame we have to make any compromises at all on a brand new computer, and I'm not sure why HP doesn't address this. There are NUMEROUS posts about heat issues, and when someone from HP responds, it's usually stuff that is not overly helpful (clean the vents, update the BIOS, etc). Excessive heat seems to be a trademark of the Spectre x360. and an obvious design flaw. but I'm not aware that HP acknowledges this.

Excessive heat has been an issue on several models over the last few yrs- the cpu adjustment has often been used. As customers desire smaller/slimmer laptops- with less room for heat dissapation- and faster, more heat producing hardware we are forced to make adjustments. Most of which are not noticeable to performance as you mention.

I have also had this issue with my HP Spectre X360 13 (8th gen). I am typing on it right now and have the HP support assistant and chrome running. Even though I am doing very light things the fans always turn on instantly and the speaker area is very hot. The fans are obnoxiously loud, even if I am just browsing the web. Is there anybody that does not have this issue?

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