Twilio Queued Status

[Martta]

Ihave created a twilio account, as required to send sms for temperature detection on the Bolt device. The code, as mentioned in the tutorials, correctly prints the temperature & the function to send the sms also works without errors. However, I do not get any sms on my entered mobile number, and the message status as printed in the terminal is : queued. Even upon waiting no sms is ever delivered & the message status contines to be queued. What would be a possible fix for this ?

Thank you but the problem seems to persist. The twilio log shows status : sent (not delivered tho! or is it the same thing?). To check if my network is at fault, I just sent a plain sms from another of my phone to the phone that was supposed to receive the twilio messages. My phone (in question) clearly received the sms that I had sent, but none of those twilio messages were detected. Is it because twilio uses an international number, maybe ?

However, VTiger still is showing a response--after message sent--that the message sending FAILED. However, the sending DOES NOT fail. VTiger is somehow interpreting some kind of response/interaction with the Twilio SMS provider module as a FAIL, even though the messages successfully do send through.

Hi, i faced the same issue last week but in fact in the file /modules/SMSNotifier/providers/Twilio.php i had not only to remove "/SMS" but add ".json" in the end because it seems the API now requests also that.

The situation is exactly as you described, the message is sent but popup and "verify status" seems to be always "Failed".

Furthermore, i would have expected that this SMS Notifier would at least fetch the status from Twilio and write it on any local field on sms notifier table because any decent integration would need to get delivery statistics.

Important to notice that Status is immediately "queued" and looking at /modules/SMSNotifier/providers/Twilio.php i realized in the send/query functions there seems not to be any code for case "queued". So, that should be the reason of this is always written at vtiger_smsnotifier_status.status as "Failed".

The Twilio SMS notifications addon will handle pending SMS notifications for the ActiveNVTGC's listed in the addon settings. The Twilio AccountSID, AuthToken, and FromNumber must be provided in the addon settings for the Twilio SMS Notifications addon to function properly. When a message is sent via the addon to Twilio it is typically queued for a short time before it is processed by the SMS carrier. At this time, the SMS notification will remain in the Sending status since it has been marked as being queued by Twilio. When an item is marked as queued the Twilio unique message identifier is added as the note in the SMS Copies table.

Some errors that are reported by Twilio will cause the addon to attempt to re-send the message. Specifically, Twilio error codes 21611, 30001, and 14107 will all attempt to retry sending the message the next time pending notifications are handled by the addon. System Manager will typically allow a notification to be retried up to 5 times before it will ultimately fail.

Since Twilio will not immediately send the SMS notification, the addon will check the status for notifications that have been queued by Twilio. The unique identifier is retrieved using the note from the SMS Copies table. During each check of sending notifications (every 2 minutes), the addon will check with Twilio to determine the status of the notification.

The ILLiad System Manager will update Sending notifications to a status of Failed if it remains at Sending for more than 24 hours past the date the notification was originally generated.

how to track the status of twilio sms status in custom object with status as sent in salesforce? (using Rest api).

The records gets created, but the fields are null. I am new to integration; please suggest some solutions.

This doesn't make sense. You should not assign new, empty instances to RestContext.request and RestContext.response. Now RestContext.request.params refers to a completely empty map, and you've lost the original request data.

Twilio's SMS API is a flexible building block that can take you from sending your first text message all the way to sending and receiving millions.

In this article, I will talk about how to set up a Laravel application Twilio configuration and start sending SMS.

1. Get Twilio Credentials and Phone Number

Keep in mind that a trial phone number can only send SMS to verified phones. This means you will have to add the phone number you intend to send messages to a verified numbers list.

4. Create Twilio Service Class

It is convenient to handle all Twilio SMS operations from a single class that is globally available. So every time you send a message you will do it through this service.

Remember to bind the service so it is globally accessible. In this case, we will create a provider CustomServiceProvider and bind TwilioService in the boot function.

php artisan make:provider CustomServiceProvider

5. Create Twilio SMS Controller.

If you only care about sending messages then you don't really need to create a controller. You can test and use the TwilioService sendMessage function from anywhere.

For this implementation, we will use this controller to provide a sendTest function. Later it will also be used to handle Twilio SMS Status Callback requests and Twilio SMS Received requests.

The response we get from making a successful send SMS request will tell us that the message status is queued. This just means that Twilio accepted the request and it was added to the queue of messages to send, but we don't know if it was actually sent.

If we want to keep track of an SMS status we have to provide a statusCallback parameter on each request. The statusCallback will be the URL to a webhook in our application that will be prepared to receive requests from Twilio.

1. Create TwilioSms Model and TwilioSmsLog Model.

TwilioSms will represent a Twilio SMS in our application and TwilioSmsLog will represent each event related to an SMS (status change, error, etc).

Notice that we are using the middleware is-twilio-request. This route will be open to the public so we need to make sure that it only serves valid requests from Twilio. We can accomplish that by using the RequestValidator method provided by the Twilio PHP SDK.

4. Handle Twilio Status Changed Request.

Add statusChanged Method to TwilioSmsController. The logic is just an example of implementation. You can make any adjustment as long as you return response(['success' => true], 200).

The average call duration (in seconds) plus the average time spent inwrap-up time. The average amount of time that elapsed from when an agentaccepts a call / chat to when they end their wrap-up phase for a givendate range. AHT starts when the call is assigned to the agent, not whenthe call is connected to the agent.

Average Speed of Answer (ASA) is the average time an interaction remainsin the queue until it is assigned to an agent. ASA is only measured ininstances where the interaction is ultimately handled by an agent.

BCW is defined as the time an agent was utilized on a call, but when noconsumer is yet present. It is a metric only captured for DialerCampaigns. Each campaign type may have a slightly different definitionof the start and stop times for BCW.

The sum of time (in seconds) an agent placed a consumer on hold duringan interaction. Hold is recorded in total for a single interaction. Anagent that places a consumer on hold multiple times will only show thetotal hold duration for that interaction. When that agent transfers thecall out, this would start a new interaction which would track its ownhold time.

For Example: A call enters a queue and is answered by an agent. The callis then transferred to another queue and finished by another agent. Inthis example there were two (2) queued interactions, two (2) handledinteractions by agents and one (1) consumer interaction. All theinteractions form a session.

The maximum time that elapsed from when an interaction entered a queueand when it got assigned to an agent. Speed of Answer metrics onlymeasure in instances where the call is ultimately handled by an agent.

From this example, we would have a Response Count of 1 andResponse Time of 3 seconds for the consumer because the consumer hadonly responded to the message at 10:00:06 AM.

The agent would have a Response Count of 1 with a Response Timeof 5 seconds while the second message sent by the agent has no impact onresponse due to not directly preceding a message from the consumer.

The count of returning users. A returning user contacts the same queuetwo or more times within a timeframe configured by the customer. Thetimeframe is set in Settings > Operation Management.

Out of all the interactions that entered the queue, the percentage ofinteractions that started an active conversation with an agent withinthe configured SLA threshold. If short abandons are excluded in your SLAconfiguration, interactions that abandon within the configurationabandon threshold aren't counted.

The sum of all response time by agents or consumers during matchinginteractions. For agent response times, this would be the total amountof time the consumer was waiting for agent response to their previousmessage.

The number of virtual agent call interactions that the virtual agentresolved. Usually a resolved call is one where the virtual agentresolves the issue from the consumer and gets some acknowledgment in thecall that it has done so.

3a8082e126