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Microsoft will also periodically retire old versions of the Authenticator App. If the version of the app you are using is retired, you will be required to update your application before you can continue using it to sign in to your account. If you are using a mobile device that does not support modern versions of the Microsoft Authenticator App, we recommend notifying your admin and using a time-based one-time password (TOTP) in the Microsoft Authenticator App to complete two-factor authentication.
A: Authenticator collects your GPS information to determine what country you are located in. The country name and location coordinates are sent back to the system to determine if you are allowed to access the protected resource. The country name is stored and reported back to your IT admin, but your actual coordinates are never saved or stored on Microsoft servers.
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A: Authenticator push notifications can include your location to provide better sign-in security. Authenticator depends upon APIs from the underlying operating system and other backend services to provide the location. In some cases, push notifications may show an incorrect address that Authenticator received, or they may show an approximate address on a map.
A: Users can modify the location reported by iOS and Android devices. As a result, Microsoft Authenticator is updating its security baseline for location-based Conditional Access policies. Authenticator will deny authentications where the user may be using a different location than the actual GPS location of the mobile device where Authenticator installed.
In the November 2023 release of Authenticator, users who modify the location of their device will get a denial message in Authenticator when they try location-based authentication. Beginning January 2024, any users that run older Authenticator versions will be blocked from location-based authentication:
A: If you turned on Cloud Backup on your old device, you can use your old backup to recover your account credentials on your new iOS or an Android device. For more info, see the Backup and recover account credentials with Authenticator article.
A: Adding Authenticator to your new device doesn't automatically remove the app from your old device. Even deleting the app from your old device isn't enough. You must both delete the app from your old device AND tell Microsoft or your organization to forget and unregister the old device.
To remove the app from a device using a work or school Microsoft account, go to the two-step verification area of either your My Apps page or your organization's company portal to turn off verification for your old device.
A: Authenticator requires your mobile device clock to accurately report your local time. If your device clock is set to manual, reconfigure your system clock to automatic. After updating your clock, restart your device and make sure the new time is set correctly.
A: Press OK to dismiss the message and then go to Settings and make sure push notifications are enabled and you have network connectivity. You can also remove your account and attempt the sign in again. If you are still not able to add your account, please reach out to your admin.
A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled.
Make sure the device requires a PIN or biometric to unlock. Try to re-enable faceID or fingerprint in the device settings and restart the device. Use the faceID or fingerprint to unlock the device after restart, then try to re-enable passwordless for the account in Microsoft Authenticator.
Make sure the device is registered. Open Authenticator > Settings > Device Registration. Make sure the account is registered for passwordless and is joined to you work or school. Sign-in with this account on the device registration page, then try enabling passwordless for the account.
A: To add a work or school account for passwordless or two-step verification, select the + button in the top right corner of Microsoft Authenticator > Work or school account > Sign in and complete the authentication on your device to add your account.
If you are adding a work or school account for two-step verification, you can also visit mysignins.microsoft.com > Security Info > Add sign-in method > Authenticator App and complete the steps using the provided QR code in order to add your account.
A: If your using Microsoft Authenticator with an Android or iOS work profile, make sure you add biometrics in your work profile. Biometrics for regular security don't always carry over to work profiles.
A: All authentications using the Authenticator on Windows Mobile will be retired after July 15, 2020. We strongly recommend that you use an alternate authentication method to avoid being locked out of your accounts.
A: Beginning with release 6.2003.1704 of Authenticator Android, by default all OTP codes are hidden anytime a screenshot of Authenticator is taken. If you want to see your OTP codes in screenshots or allow other apps to capture the Authenticator screen, you can. Just turn on the Screen Capture setting in Authenticator and restart the app.
Account info you provide when you add your account. After adding your account, depending on the features you enable for the account, your account data might sync down to the app. This data is stored on your device and can be removed by removing your account.
Diagnostic log data that stays only in the app until you select Send feedback in the app's top menu to send logs to Microsoft. These logs can contain personal data such as email addresses, server addresses, or IP addresses. They also can contain device data such as device name and operating system version. Any personal data collected is limited to information needed to help troubleshoot app issues. You can browse these log files in the app at any time to see the information being gathered. If you send your log files, Authenticator app engineers will use them only to troubleshoot customer-reported issues.
A: The active verification code changes every 30 seconds so that if somebody were to learn what code you used to verify your sign in yesterday, or even a minute ago, they wouldn't be able to use that code to get into your account. This timer is the countdown to the verification code changing to the next code. Unlike a password, we don't want you to remember this number. Only someone with access to your phone should be able to get your verification code.
A: Microsoft Authenticator acts as a secure repository for your account credentials to help you authenticate and access various applications conveniently. Authenticator may list inactive accounts that are created by other applications that use Authenticator for single sign-on support. These inactive accounts don't need any management and can be safely ignored. They are a function of Authenticator that improves your overall sign-in experience.
A: Your org might require you to register the device to track access to secured resources, such as files and apps. They also might turn on Conditional Access to reduce the risk of unwanted access to those resources. You can unregister your device in Settings , but you may lose access to emails in Outlook, files in OneDrive, and you'll lose the ability to use phone sign-in.
A: The codes don't require you to be on the Internet or connected to data, so you don't need phone service to sign in. Additionally, because the app stops running as soon as you close it, it won't drain your battery.
A: If you're getting notifications, but not an alert, even with your ringer on, you should check your app settings. Make sure the app is turned on to use sound or to vibrate for notifications. If you don't get notifications at all, you should check the following conditions:
Can you get notifications from other apps? If not, it could be a problem with the network connections on your phone, or the notifications channel from Android or Apple. You can try to resolve your network connections through your phone settings. You might need to talk to your service provider to help with the Android or Apple notifications channel.
A: You can set up notifications for your work or school account (if allowed by your administrator) or for your personal Microsoft account. Notifications won't work for third-party accounts, like Google or Facebook.
To switch your personal account over to notifications, you'll have to re-register your device with the account. Go to Add Account , select Personal Microsoft Account , and then sign in using your username and password.
If you have a device that is registered with your organization, you might need an extra step to remove your account. On these devices, Authenticator is automatically registered as a device administrator. If you want to completely uninstall the app, you need to first unregister the app in the app settings.
Location . Sometimes your organization wants to know your location before allowing you to access certain resources. The app will request this permission only if your organization has a policy requiring location.
Use biometric hardware . Some work and school accounts require an additional PIN whenever you verify your identity. The app requires your consent to use biometric or facial recognition instead of entering the PIN.
SMS . Used to make sure your phone number matches the number on record when you sign in with your personal Microsoft account for the first time. We send a text message to the phone on which you installed the app that includes a 6-8 digit verification code. You don't need to find this code and enter it because Authenticator finds it automatically in the text message.
Use fingerprint hardware . Some work and school accounts require an additional PIN whenever you verify your identity. To make the process easier, we allow you to use your fingerprint instead of entering the PIN.
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