suma stats not working

[Cspace Ablah]

This is regarding the suma stats, we see that the stats are not generating for hours of the week. Please find the below error message. 

 

Notice!

There was a problem generating the report. Please try again or contact your system administrator.

Error Code: 0

Error Message: Data.getData Timeout

[Cspace Ablah]

How can you fix it ?

Sent from my iPhone

On Jan 5, 2021, at 9:33 AM, Cspace Ablah <ablah....@gmail.com> wrote:



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[Jason Casden]

Hi,

If other reports are working, I suspect this is just what it says: a server timeout. If you're retrieving stats for a long stretch of time it can sometimes take a while. You could take a look at your server logs and consider increasing the max_execution_time for PHP: https://docs.gravityforms.com/increasing-php-max-execution-time/

Jason

[Cspace Ablah]

Hi,

   We have tried with increasing the php-max-execution time, but still we are not able to access the reports. We would also like to mention that we are fetching the details for only one month, still we are not able to access the reports. Kindly look in to this .

[Cspace Ablah]

Hi Jason, 

we are using ph[ version 7.2 , we are having issues with accessing the hours of the week report, the remaining reports are working fine. We have tried increasing the max execution time, but still, we are unable to access the reports.

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