No Data Found in Report

[Samuel the Librarian]

Hello,

Wichita State University Libraries is experiencing an issue with data collection or reporting, I'm not sure which. We have been collecting data as normal, but when running reports the data we have entered in the system is not displaying for any date after 10/28/2021, and if we select a range purely after that date, we receive the following error message:

 

"There was a problem generating the report. Please try again or contact your system administrator. Error Code: 500. Error Message: No data found for that combination of filters. Please try a broader search."

 

We have checked that the initiatives we are running the report against are correct. Our students are able to collect data like normal, as far as we can tell, but how would we be able to tell if the issue is related to data not being stored, or data not being displayed in the report? Do you know of any similar issues from other sites?

Thank you, and please let me know if you need additional information.

Best,

Samuel Willis

Technology Development Librarian

Wichita State University