Failure taking cloud storage online

[Martin Swanston]

Afternoon all

Subsurface 6.0.5504

macOS Sequoia 15.7.4

Whilst I'm able to sign in online via the web interface, but opening the log from cloud storage shows it as local cache, with a red footer bar stating "Failure taking cloud storage online".

Set up for cloud storage as the default, but am unable to open the log without this error.

If I close then re-open the log, it opens without the error but still states as the local cache:

I suspect I'm missing something obvious, but would appreciate help with how to resolve.

Many thanks

Martin

[Dirk Hohndel]

So when you look at the cloud section in the preferences, what does it state at the top? 

"credentials verified" is what you are looking for.

Assuming you have that, look at the File menu in the menubar. Is there a checkmark next to Cloud storage online?

If not, what happens when you click on that menu entry?

/D

On Mar 27, 2026, at 08:58, Martin Swanston wrote:

Afternoon all

Subsurface 6.0.5504

macOS Sequoia 15.7.4

Whilst I'm able to sign in online via the web interface, but opening the log from cloud storage shows it as local cache, with a red footer bar stating "Failure taking cloud storage online".

Set up for cloud storage as the default, but am unable to open the log without this error.

<Screenshot 2026-03-27 at 15.54.18.png>

If I close then re-open the log, it opens without the error but still states as the local cache:

<Screenshot 2026-03-27 at 15.57.01.png>

I suspect I'm missing something obvious, but would appreciate help with how to resolve.

Many thanks

Martin

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<Screenshot 2026-03-27 at 15.54.18.png><Screenshot 2026-03-27 at 15.57.01.png>