Halcyon Symbios Download

[Pat S]

Hi, I'm a new subsurface user. Running 6.0.5504-CICD-release on macOS Tahoe 26.3 and mobile with version 6.0.5504 on IOS 26.2.1

In both cases when I try to download logs from the Symbios, it's not working. 

On the Mac I get a popup of  "Error Unable to open LE:{8d7dccd1-8ca2-cf3a-1122-07c70097a05b} Halcyon (Symbios Handset)" with a red banner at the bottom saying "Failed to find a suitable service..."

And on the IOS version it just shows Info: Import:Input/output error.

Unlike the Shearwaters, there isn't a Start Bluetooth option in the Symbios and the computer connects find to the Halcyon app, so I know the device is working. But I can't seem to figure out how to get it to connect to Subsurface.

Probably user error, but anything I should be trying differently?

Thanks,

Pat