Strange things with Cloud Syncing

[Jean-Pierre BEDES]

Hi,

I use  Subsurface with pleasure and no problem since several years, but now cloud syncing seems to work only in one way between my phone and my Mac. 

The difference, even if I don't think it is the reason, I am in Egypt ...

A) I download dives form my Shearwater Perdix AI to my iPhone 13 Pro Max running IOS 26.3 and Subsurface mobile v6.0.5504
Then I save with "Synchro manuelle avec le coud" (auto cloud sync is checked)"
After a while, I get the message : 

"Completed manual sync with cloud (changements synchronisés localement)"

B) I open Subsurface v6.0.5504-CICD-Release on my macbook running MacOS Sequoia v15.7.3, several messages tells me :
- Synchroniser avec le stockage cloud
- Connecté au cloud, téléchargement des données distantes
- Synchronisation avec le stockage cloud effectué
But the dives added in point B) are not present !

C) I modify some text on an older dive on the Mac and save with "Enregistrer vers le cloud"
I open subsurface mobile and these modifications are present on my iPhone on this older dive

D) I delete these modifications on the phone and save, They are still present on the Mac

Of course between each steps, I close the phone app before opening the Mac one and vice versa.

Any idea ? Need something else to help me ?

Thank You.
Jean-Pierre

[Dirk Hohndel]

What an odd situation... if the phone gets the update to the older dive, as part of the way the storage backend works, it would have had to sync with the cloud server, which would have sent the new dives to the server

Before we dig further into this, can you look at the global drawer (hamburger button) and tell us what it says overlaid to the picture on top, below your email address?

Also, can you send me di...@subsurface-divelog.org an email FROM the account that you use to log into the cloud and give me explicit permission to access your cloud data? That way I can see what's happening on the backend.

/D

[Herbert Ballat]

Hallo 

subsurface, synchronisiert nicht mehr vom Mobil zum Desktop

hast du mir einen tip ??

Herzliche Grüsse

Herbert Ballat

Kilchmatt 11

6440 Ingenbohl

hoer...@rigilink.ch

---

Von: "Jean-Pierre BEDES" <jp.b...@gmail.com>
Gesendet: 09.03.26 16:39
An: "Subsurface Divelog" <subsurfac...@googlegroups.com>
Betreff: Strange things with Cloud Syncing

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[Dirk Hohndel]

ich hab dir einen tip

Je mehr Informationen in einer Anfrage sind, desto größer ist die Wahrscheinlichkeit, dass man eine sinnvolle Antwort kriegt.

Siehe die Daten in der Nachricht auf die du geantwortet hast. Verwendete Geräte und Versionsnummern zum Beispiel.

Ausserdem ist es meist sinnvoll, im Forum zu suchen, und zu schauen, welche Fragen die Entwickler meistens in ähnlichen Fällen stellen.

Zum Beispiel

- was zeigt Subsurface-mobile im Hauptmenü unter der Email Adresse?

- welche Schritte hast du probiert, um die Synchronisation zu erzwingen?

- was siehst du, wenn du dich auf https://cloud.subsurface-divelog.org mit deiner email einloggst?

/D

To view this discussion visit https://groups.google.com/d/msgid/subsurface-divelog/d4ecb4cd463d44cc987226bfeeb599db%40213fda4f290447aabb4ed5a8009a3fdf.

[Herbert Ballat]

Wer kann mir helfe

die Tauchgänge werden nicht in der Cloud synchronisiert. wo liegt der fehler.

Ich kann die gelogten TG's auf dem Laptop nicht öffnen obwohl ich den cloud speicher nutze, es werden nur ältere Tauchgänge angezeigt.

danke für eure hilfe

Herzliche Grüsse

Herbert Ballat

Kilchmatt 11

6440 Ingenbohl

hoer...@rigilink.ch

---

Von: "Dirk Hohndel' via Subsurface Divelog" <subsurfac...@googlegroups.com>
Gesendet: 10.03.26 17:33
An: subsurfac...@googlegroups.com
Betreff: Re: Strange things with Cloud Syncing

To view this discussion visit https://groups.google.com/d/msgid/subsurface-divelog/50839059-5BBC-4889-9536-45BF4745FE18%40hohndel.org.

[Andrew Trevor-Jones]

Dirk,

I have a similar problem but I have a "workaround".

Mac mini with Sonoma 14.8.2 and Subsurface 6.0.5504-CICD-release

iPhone 14 with iOS 18.2 and Subsurface 6.0.5504

A) I transfer a dive from my Shearwater Perdix 2 to Subsurface on my iPhone the new dive shows and it says it has synced with the cloud

B) I start Subsurface on the Mac it says it is connecting to the cloud but the new dive is not there

C) I reopen Subsurface on my iPhone and use Dive management->Manual sync with cloud

D) repeat C) 2 to 4 times

E) On the Mac in Subsurface I use Open cloud storage and the dive is now there

F) Update location, etc. for the new dive and Save to cloud storage

G) Open Subsurface on the iPhone and the new dive has the updated settings from the Mac

So it appears there's an issue syncing from the iPhone to the cloud and manually syncing multiple times forces it through.

I have been doing the manual sync thing for a long time (at least a year) across multiple versions of Subsurface and it has just become part of my routine. When I saw this thread, I thought I'd try not doing the manual sync after my next dive and sure enough it doesn't send the new dive.

Andrew.

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[Dirk Hohndel]

If you are unable or unwilling to answer the questions provided, we'll be unable and unwilling to help you.

/D

To view this discussion visit https://groups.google.com/d/msgid/subsurface-divelog/01006322813341bb95be98cb45bd392d%4091b49569c2d74ee299e0220e9cbde44e.

[Herbert Ballat]

Hallo hier fehlen auch die letzen TG’s

 

 

 

Herzliche Grüsse

Herbert Ballat

Kilchmatt 11

6440 Ingenbohl

hoer...@rigilink.ch

 

Von: 'Dirk Hohndel' via Subsurface Divelog <subsurfac...@googlegroups.com>

Gesendet: Dienstag, 10. März 2026 17:33
An: subsurfac...@googlegroups.com

Betreff: Re: Strange things with Cloud Syncing

 

ich hab dir einen tip

 

Je mehr Informationen in einer Anfrage sind, desto größer ist die Wahrscheinlichkeit, dass man eine sinnvolle Antwort kriegt.

Siehe die Daten in der Nachricht auf die du geantwortet hast. Verwendete Geräte und Versionsnummern zum Beispiel.

 

Ausserdem ist es meist sinnvoll, im Forum zu suchen, und zu schauen, welche Fragen die Entwickler meistens in ähnlichen Fällen stellen.

Zum Beispiel

- was zeigt Subsurface-mobile im Hauptmenü unter der Email Adresse?

 

Dieses bild

 

 

 

- welche Schritte hast du probiert, um die Synchronisation zu erzwingen?

 

Manuelle und automatische synchronisation ist eingeschaltet

 

- was siehst du, wenn du dich auf https://cloud.subsurface-divelog.org mit deiner email einloggst?

 

Dieses bild

 

 

To view this discussion visit https://groups.google.com/d/msgid/subsurface-divelog/50839059-5BBC-4889-9536-45BF4745FE18%40hohndel.org.

[Herbert Ballat]

 

 

 

Herzliche Grüsse

Herbert Ballat

Kilchmatt 11

6440 Ingenbohl

hoer...@rigilink.ch

 

Von: subsurfac...@googlegroups.com <subsurfac...@googlegroups.com> Im Auftrag von Andrew Trevor-Jones
Gesendet: Mittwoch, 11. März 2026 06:57
An: Subsurface Divelog <subsurfac...@googlegroups.com>
Betreff: Re: Strange things with Cloud Syncing

 

Dirk,

 

I have a similar problem but I have a "workaround".

 

Mac mini with Sonoma 14.8.2 and Subsurface 6.0.5504-CICD-release

iPhone 14 with iOS 18.2 and Subsurface 6.0.5504

 

A) I transfer a dive from my Shearwater Perdix 2 to Subsurface on my iPhone the new dive shows and it says it has synced with the cloud

B) I start Subsurface on the Mac it says it is connecting to the cloud but the new dive is not there

C) I reopen Subsurface on my iPhone and use Dive management->Manual sync with cloud

D) repeat C) 2 to 4 times

E) On the Mac in Subsurface I use Open cloud storage and the dive is now there

F) Update location, etc. for the new dive and Save to cloud storage

G) Open Subsurface on the iPhone and the new dive has the updated settings from the Mac

 

So it appears there's an issue syncing from the iPhone to the cloud and manually syncing multiple times forces it through.

 

I have been doing the manual sync thing for a long time (at least a year) across multiple versions of Subsurface and it has just become part of my routine. When I saw this thread, I thought I'd try not doing the manual sync after my next dive and sure enough it doesn't send the new dive.

 

Andrew.

 

On 10 Mar 2026, at 3:59 AM, 'Dirk Hohndel' via Subsurface Divelog <subsurfac...@googlegroups.com> wrote:

 

What an odd situation... if the phone gets the update to the older dive, as part of the way the storage backend works, it would have had to sync with the cloud server, which would have sent the new dives to the server

 

Before we dig further into this, can you look at the global drawer (hamburger button) and tell us what it says overlaid to the picture on top, below your email address?

 

To view this discussion visit https://groups.google.com/d/msgid/subsurface-divelog/94D176F9-E310-4363-B8C2-6238023A00BF%40gmail.com.

[Jean-Pierre BEDES]

Hi Dirk,

In the global drawer below my  email address there is "(changements synchronisés localement)" !

As requested I will send in a few minutes you an email from the account that I use to log into the cloud with the permission to access my data

Thank you for the help,

Jean-Pierre

[Dirk Hohndel]

Also wahrscheinlich ein Problem bei der Synchronisierung vom iPhone zur Cloud.

Wenn Du am iPhone das Hauptmenü öffnest siehst Du oben ein Bild mit dem Subsurface Logo, darunter Deine email Adresse, und darunter der Status der Cloud Verbindung. Was steht da?

/D

[Dirk Hohndel]

So the phone is not synchronizing with the cloud. As I said in my response to your email with your permission to access your cloud data, I can't see any attempts from the iPhone to connect with the Cloud server.

Please try a manual sync (and based on other comments here in this thread, maybe try it multiple times).

If you still don't get the message that the data is synced with the cloud, please create a support request from within the app right after trying a manual sync. This should include log data that may shed some light on what's happening.

/D

[hoer...@rigilink.ch]

Meine mailadresse und

hoer...@rigilink.ch und (Änderung Lokal synchronisiert)

 

Herzliche Grüsse

 

Herbert Ballat
Kilchmatt 11

6440 Ingenbohl

 

Von: 'Dirk Hohndel' via Subsurface Divelog <subsurfac...@googlegroups.com>
Gesendet: Donnerstag, 12. März 2026 17:04
An: subsurfac...@googlegroups.com
Betreff: Re: Strange things with Cloud Syncing

 

Also wahrscheinlich ein Problem bei der Synchronisierung vom iPhone zur Cloud.

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[hoer...@rigilink.ch]

Hallo Dirk,

 

habt ihr meine support anfrge erhalten betreff der lokalen Synchronisation.

 

Ich würder gerne wieder auf dem LapTop meine TG’s sehen.

Danke für die Hilfe

 

Herzliche Grüsse

 

Herbert Ballat
Kilchmatt 11

6440 Ingenbohl

 

Von: 'Dirk Hohndel' via Subsurface Divelog <subsurfac...@googlegroups.com>
Gesendet: Donnerstag, 12. März 2026 17:06
An: subsurfac...@googlegroups.com
Betreff: Re: Strange things with Cloud Syncing

 

So the phone is not synchronizing with the cloud. As I said in my response to your email with your permission to access your cloud data, I can't see any attempts from the iPhone to connect with the Cloud server.

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[Dirk Hohndel]

Hallo Herbert,

Ja, ich habe die Anfrage erhalten und darauf geantwortet.

Hier ist die selbe Antwort nochmal.

Hier ist das Problem:

1.614: Open dive data file https://ssrf-cloud-eu.subsurface-divelog.org/git/<...> - git_local only is 0

git storage: unable to update remote with current local cache state, error: unexpected EOF

Der Subsurface Cloud Speicher konnte nicht aktualisiert werden, versuche es später nocheinmal

Irgendetwas entweder auf Deinem Handy oder im Netzwerk über das Du verbunden bist, verhindert Datenübertragungen zu unserem Server.

Auf der Server Seite sehe ich keinen Versuch Deines Handys, eine Verbindung aufzunehmen.

Das Problem ist NICHT auf der Server-Seite. Der Server wird von tausenden von anderen Tauchern ohne Probleme benutzt.

Ich vermute, dass das ganze von einem "Security-Feature" erzeugt wird. Entweder eine App oder ein Service der nicht versteht, warum Du dieser Webseite Daten senden willst und das ganze dann verhinderst.

Aktuell haben anscheinend drei Benutzer, alle auf iOS 26.3, und alle in Europa, dieses Problem. Und mein Server sieht keinerlei Zugriffe von diesen Geräten.

Leider ist da nichts, was ich tun könnte.

/D

To view this discussion visit https://groups.google.com/d/msgid/subsurface-divelog/003401dcb384%2417c82580%2447587080%24%40rigilink.ch.

[hoer...@rigilink.ch]

Danke dann warten wir mal ab, was das nächste Update iOS macht.

To view this discussion visit https://groups.google.com/d/msgid/subsurface-divelog/403BB528-0135-4631-B47F-684B16E9AA86%40hohndel.org.