Suunto Steel Black "Fehler beim öffnen von Suunto (Steel)"

[Sven Lehrmoser]

I have upgraded my Suunto Steel to Bühlmann model.

When I want to download the dives I get an error Message "Fehler beim öffnen von Suunto (Steel)"

Does anyone knows why this is happening?

I use a Macbook using Catalina 10.15.7

regards

Sven

[Dirk Hohndel]

The EON Steel is not an FTDI device... just keep that field empty.

/D

[Linus Torvalds]

On Mon, Jun 14, 2021 at 11:42 AM 'Sven Lehrmoser' via Subsurface
Divelog <subsurfac...@googlegroups.com> wrote:
>
> I have upgraded my Suunto Steel to Bühlmann model.

Fascinating. I didn't realize that Suunto did that, but I think it's a
great move.

Oddly enough, it seems to not be a regular microcode update.
Apparently you have to send in the dive computer to an authorized
service center to get the Bühlmann mode activated. Very strange.

> When I want to download the dives I get an error Message "Fehler beim öffnen von Suunto (Steel)"

The fact that you have to actually have an authorized service center
do some work makes me think that there is some hw side to this
upgrade. I wonder if the USB ID changed. That would explain why we
can't even open it.

Can you do "lsusb" or whatever the OS X version of that is to show
what the USB ID is when the device is plugged in.

Also, it's almost certain that other things changed too, ie I would
expect a few new protocol details. The Suunto download format is well
designed and extensible, so it might all "JustWork(tm)", but I
wouldn't be surprised if there are other changes.

I guess I should dig out my old EON Steel and send it off to Suunto
myself. I've been using the EON Core for diving, but I have an EON
Steel somewhere still ..

Linus

[Sven Lehrmoser]

Hello Linus,

Yes I have sent it to Suunto for the Update.

After receiving it the ID was Suunto Steel Black, which I have not seen before.

I also needed to update the DM5 Software from Suunto.

The Update is only for the Steel and costs around 80€. Including some maintenance, changing the rubber buttons, etc..

Need to check how I can do "Isusb" or similar as I have never done such things before.

[Sven Lehrmoser]

So I hope this help

GURU:

  Produkt-ID: 0x0036

  Hersteller-ID: 0x1493

  Version: 0.00

  Seriennummer: 00000000

  Geschwindigkeit: Bis zu 12 MBit/s

  Hersteller: Suunto

  Standort-ID: 0x14100000 / 15

  Verfügbare Stromstärke (mA): 500

  Erforderliche Stromstärke (mA): 100

  Zusätzlicher Betriebsstrom (mA): 0

[Dirk Hohndel]

Click on the Apple icon in the top left of the screen and on 'About this mac'

then 'System report'

bottom item under 'Hardware' is USB

click on the Suunto Steel Black and send us the information given there.

/D

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[Linus Torvalds]

On Mon, Jun 14, 2021 at 11:59 AM 'Sven Lehrmoser' via Subsurface
Divelog <subsurfac...@googlegroups.com> wrote:
>
> Yes I have sent it to Suunto for the Update.
> After receiving it the ID was Suunto Steel Black, which I have not seen before.

Ok, can you get the actual numerical ID? The fact that it has a new
name does suggest it's likely anew number too.

> The Update is only for the Steel and costs around 80€. Including some maintenance, changing the rubber buttons, etc..

Yeah, google found the Suunto page for it for me, and I suspect I'll
do it. But I obviously won't get it back for a while, so in the
meantime I'm going to rely on you for details.

Sadly, we hardcode the USB ID's in subsurface (and libdivecomputer),
so it's going to need an actual update of the program, but once I have
the numerical ID I can generate the trivial patch to do that.

And yeah, as Dirk said, it's not FTDI, but if the USB ID has changed,
we won't recognize it as a native USB device, so..

Linus

[Sven Lehrmoser]

Hello Dirk,

The FTDI is greyed out.

so I cannot change it.

[Dirk Hohndel]

That ID is in libdivecomputer but the change was merged after 5.0.1 was released.

Can you try a recent test build with the latest libdivecomputer?

I notice that I don't have a 10.15/11.x build for that... but once you accept the security warnings, this one should still run on 10.15

https://subsurface-divelog.org/downloads/test/Subsurface-5.0.1-93-g9eb10af68fbf-10.13+14.dmg

Thanks

/D

[Linus Torvalds]

Ok, crossed emails. Here are the numerical ID's:

On Mon, Jun 14, 2021 at 12:03 PM 'Sven Lehrmoser' via Subsurface
Divelog <subsurfac...@googlegroups.com> wrote:
>
> Produkt-ID: 0x0036
> Hersteller-ID: 0x1493

Oh, actually, we already have that "EON Steel Black" in libdivecomputer.

So it should work. Let me look around.

Linus

[Sven Lehrmoser]

Hi Dirk, I made that.

The only USB I found is the one I recently posted.

My Garmin can be found without any problem.

See screenshot.

[Linus Torvalds]

On Mon, Jun 14, 2021 at 12:07 PM Dirk Hohndel <di...@hohndel.org> wrote:
>
> That ID is in libdivecomputer but the change was merged after 5.0.1 was released.

Ahh, that explains it.

Then with a newer daily subsurface build hopefully "just works".

Linus

[Dirk Hohndel]

Here's an image for 10.15 that should be correctly signed to run out of the box

https://subsurface-divelog.org/downloads/test/Subsurface-5.0.1-93-g9eb10af68fbf-10.15+11.0.dmg

/D

[Sven Lehrmoser]

A picture says more than thousand words !!!

With the latest dmg it is now working.... BIG HUGS !!!

[Linus Torvalds]

On Mon, Jun 14, 2021 at 12:20 PM 'Sven Lehrmoser' via Subsurface
Divelog <subsurfac...@googlegroups.com> wrote:
>
> With the latest dmg it is now working....

Good.

It would likely be interesting to see

(a) the debug data if you check the "Save libdivecomputer logfile"
checkbox ("Protokolldatei speichern" in German)

(b) what the "Extra Info" fields look like (I think "Zusatzdaten" in
a German locale) for new dives that were done after the update?

In particular, the "Extra Info" fields should have something like
"Deco algorithm" in it (along with all the Serial numbers and battery
data).

Traditionally on the EON Steel that was "Suunto Fused RGBM", but it
hopefully now says "Bühlmann 16 GF" or something like that.

I'm sure you already know that the default for the Suunto EON Black
upgrade seems to be the same old Suunto Fused RGBM model, so the above
assumes that you actually also went into the dive settings and made
that Bühlmann be the deco model.

That all assumes you have any new dives with that deco model, of course..

And from the libdivecomputer logfile, I think I should be able to see
if there are any new additional fields that we currently don't parse..

Linus

[Sven Lehrmoser]

Hi Linus

Deco algorithm is "Buhlmann" as expected

I can send you the log file from a dive if you want.

just let me know your email then I will send it to you.

Sven

[Linus Torvalds]

On Mon, Jun 14, 2021 at 12:44 PM 'Sven Lehrmoser' via Subsurface
Divelog <subsurfac...@googlegroups.com> wrote:
>
> Deco algorithm is "Buhlmann" as expected

Perfect. Looks like everything is working - I assume the profile etc
all downloaded well too.

And I've created the shipping label for upgrading my own EON Steel, so
in a few weeks I'll hopefully be able to verify that on my own.

> I can send you the log file from a dive if you want.
> just let me know your email then I will send it to you.

Please use "torv...@linux-foundation.org". Thanks,

Linus