MacOS can't sync to cloud

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Christopher Ashmore

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Jun 23, 2026, 5:12:47 AM (yesterday) Jun 23
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I just updated to the latest release for MacOS. Subsurface v 6.0.5576 and I can't sync to the cloud. It downloaded my divelog from the cloud, but now it will not update. Anyone have any ideas?

Scott Chapell

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Jun 23, 2026, 10:00:01 AM (yesterday) Jun 23
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Not sure if yours is related to mine. I'm having a dive sites issue that has caused my MacOS version to not be able to sync to Cloud a couple of times.  I submitted a email request to reset my Cloud storage and never got a reply, but the Cloud syncing starting working again for a while.  However, while recreating the dive site error for a developer, I appear to have messed up the Cloud storage again.

Like you I'm running 5576 on Mac.  See BUG report for the ongoing progress to fix and release a patch for that issue:  https://github.com/subsurface/subsurface/issues/4843

PS-Not sure if the patch will still require my Cloud storage to be reset or not, but I submitted another request to in-app-...@subsurface-divelog.org

Also, be aware that after I get the Cloud error, I have to go to ~username~/Library/Application Support/Subsurface and move the cloudstorage folder to trash.  This removes the local cache of the Cloud dive log and forces Subsurface to rebuild from the Cloud version.  This only works if the Cloud version is valid, which is not at the moment for me so I'm waiting for reset.

Scott Chapell

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Jun 23, 2026, 11:03:24 AM (yesterday) Jun 23
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Nevermind.  I see now from a comment by Dirk that the source of Cloud storage was backend server out of space and has now been fixed.  So was unrelated to my dive site creation bug.
ScottC

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