Re: Shearwater Research Re: Enquiry: Dive log format for Avelo dives
Michael Keller
Hi Michael,
We’ve recently received a high volume of requests for an updated Shearwater third-party developer package, particularly since the release of Swift GPS. We are currently preparing an updated package that includes Swift GPS support and other information. We plan to issue the new documentation to verified developers soon, and we’ll contact you directly as soon as it’s ready for distribution.
________________________
Alex Pakhotin
Software Engineering Manager
From: Michael Keller <mike...@042.ch>
Sent: January 15, 2026 1:45 PM
To: Shearwater Research <In...@shearwater.com>; Alex Pakhotin <APak...@shearwater.com>
Subject: Re: Shearwater Research Re: Enquiry: Dive log format for Avelo dives
CAUTION: External Sender. Please do not click on links or open attachments from senders you have not verified. Click the Report Phishing/Spam button if required. - From Shearwater IT
Hi Kelly and Alex.
Is there any update on availability of the documentation for the updated protocol for 'Avelo' dives?
Ngā mihi
Michael Keller
On 11/12/2025 14:05, Software Customer Service (Shearwater Research) wrote:
##- Please type your reply above this line -##
Your request (189677) has been updated. To add additional comments, reply to this email.
Software Customer Service (Shearwater Research)
Dec 10, 2025, 17:05 PST
Hello Michael,
Thank you for your patience. I’m very sorry for the delayed response, we’ve had a large influx of support requests following the release of our new app, and it has taken us a little longer than usual to get back to everyone.
I am formatting a request for someone to answer these questions for you, we have had quiet a few start up issues with Dive Shearwater so our team have been busy with that, I will push them this week to work with you on the above. Apologies again for the delay.
Kind Regards,
Kelly.
--
Kelly Shearer
Shearwater Research Inc. www.shearwater.com
100 - 10200 Shellbridge Way, Richmond, BC V6X 2W7
P: 604-669-9958
Software Customer Service
Michael Keller
Dec 2, 2025, 15:05 PST
CAUTION: External Sender. Please do not click on links or open attachments from senders you have not verified. Click the Report Phishing/Spam button if required. - From Shearwater IT
Hi Kelly.
Any updates on this?
I am still keen to get information about the following for Shearwater dive computers:
- a way to distinguish logs produced by a DiveCAN CCR controller from logs produced by a dive computer with analogue CCR sensors connected- the log format extension used for dive computers with the Avelo dive system
- the log format extension used for the new tank sensor with built-in GPS
Ngā mihi
Michael Keller
Software Customer Service (Shearwater Research)
Nov 13, 2025, 11:50 PST
Hello Michael,
I will get someone from the team to reach out once they have returned from DEMA and we release Dive Shearwater. Once this is done our developers will have some free time to work with you on any questions you have! Thank you for your patience.
Kind Regards,
Kelly.
--
Kelly Shearer
Shearwater Research Inc. www.shearwater.com
100 - 10200 Shellbridge Way, Richmond, BC V6X 2W7
P: 604-669-9958
Software Customer Service
Michael Keller
Nov 13, 2025, 01:50 PST
CAUTION: External Sender. Please do not click on links or open attachments from senders you have not verified. Click the Report Phishing/Spam button if required. - From Shearwater IT
Hey Kelly.
Let me guess, the high priority project your developers are working on is the Swift GPS?
Is it possible to get the spec for the protocol used to extract the GPS data?
Ngā mihi
Michael Keller
Software Customer Service (Shearwater Research)
Oct 23, 2025, 12:22 PDT
Hello Michael,
Thanks for the explanation, I spoke to one of our Managers and we will get someone to get in touch and help you guys with this issue, however our developers are working on high priority projects for the next three weeks so they are not available for anything outside of scope until after then, I hope you can understand. This is on their backlog and I will be in touch again when they are available.
Kind Regards,
Kelly.
--
Kelly Shearer
Shearwater Research Inc. www.shearwater.com
100 - 10200 Shellbridge Way, Richmond, BC V6X 2W7
P: 604-669-9958
Software Customer Service
Michael Keller
Oct 22, 2025, 20:41 PDT
CAUTION: External Sender. Please do not click on links or open attachments from senders you have not verified. Click the Report Phishing/Spam button if required. - From Shearwater IT
Hi Kelly.
Thank you for getting back to me.
That's curious. Our importer is designed to support new dive modes, it just displays 'Unknown dive mode' in this case.
But the import is not working in a satisfactory way for our users with Avelo dive systems and Shearwater computers - is it possible that a new header was added that contains details of the Avelo system, or something similar?
Maybe you could ask your developers to have a look at https://github.com/subsurface/subsurface/issues/4623 and see if they can spot what is wrong, and potentially comment on it?
Ngā mihi
Michael Keller
Software Customer Service (Shearwater Research)
Oct 22, 2025, 11:39 PDT
Hello Michael,
I hope you are well! My name is Kelly, the Software support rep for the Shearwater Cloud app.
I reached out to one of our developers who has worked on the Avelo project, he said there's almost no change to the Avelo details other than the mode is different. The sample values for depth, etc are the same.
If there is anything else you find that you need from us to try and solve this, do let us know and I can ask the developers.
Kind Regards,
Kelly.
--
Kelly Shearer
Shearwater Research Inc. www.shearwater.com
100 - 10200 Shellbridge Way, Richmond, BC V6X 2W7
P: 604-669-9958
Software Customer Service
Michael Keller
Oct 21, 2025, 11:33 PDT
CAUTION: External Sender. Please do not click on links or open attachments from senders you have not verified. Click the Report Phishing/Spam button if required. - From Shearwater IT
Hi Ivan.
The Subsurface dive log team recently received feedback from a user
using a Shearwater computer with an Avelo dive system. Apparently the
log format is different to the default Shearwater format when diving in
this configuration, and as a consequence Subsurface can not properly
import the profile:https://github.com/subsurface/subsurface/issues/4623
Are you able to provide me with a specification for the Shearwater dive
log format that covers the variant used for the Avelo dive system?Ngā mihi
Michael Keller
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